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Business, Entrepreneurialism, and Management

Loan Counselors

Provide guidance to prospective loan applicants who have problems qualifying for traditional loans.

Salary Breakdown

Loan Counselors

Average

$49,390

ANNUAL

$23.75

HOURLY

Entry Level

$38,010

ANNUAL

$18.27

HOURLY

Mid Level

$47,190

ANNUAL

$22.69

HOURLY

Expert Level

$56,370

ANNUAL

$27.10

HOURLY


Current Available

Loan Counselors

4

Current Available Jobs


Top Expected Tasks

Loan Counselors


Knowledge, Skills & Abilities

Loan Counselors

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mathematics

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Clerical

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Writing

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Deductive Reasoning

ABILITY

Oral Expression

ABILITY

Problem Sensitivity


Job Opportunities

Loan Counselors

  • Financial Aid Advisor, Intermediate or Senior - Personalized Learning - 606501
    Northern Arizona University    Flagstaff, AZ 86011
     Posted 12 days    

    Job Title

    Financial Aid Advisor, Intermediate or Senior - Personalized Learning

    Job ID

    606501

    Location

    Financial Aid

    Full/Part Time

    Full-Time

    **Favorite Job**

    Regular/Temporary

    Regular

    **Workplace Culture**

    NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

    **Special Information**

    This position is located on the Flagstaff Mountain Campus.

    **Job Description**

    NAU Office of Scholarships and Financial Aid is seeking one (1) skilled and experienced **Financial Aid Advisor, Intermediate** or **Financial Aid Advisor, Senior** to join our Operations and Compliance team. The Financial Aid Advisor reports to the Manager, Financial Aid of Personalized Learning and assists the manager as liaison to the NAU Personalized Learning (PL) program and the Office of Scholarships and Financial Aid. This position processes multiple functions within the Personalized Learning program, which include, but are not limited to: Return of Title IV, awarding and disbursing of student aid, FAFSA verification, SAP processing, and other activities performed by the Personalized Learning financial aid team.

    Financial Aid Advisor, Intermediate

    Program Management - 40%

    + Perform daily, weekly, and monthly activities including running and working reports of the Personalized Learning program to comply with non-standard term federal regulations.

    + Monitor for re-enrollment/reinstatements.

    + Serve as a knowledgeable resource in the rules and regulations as they relate to non-standard term competency-based programs.

    + Update internal student information systems and external federal databases to reflect student data as it relates to their awards.

    + Review financial data on students to determine aid eligibility and make awards within federal, state, and/or institutional guidelines.

    + Assist PL Manager to prepare financial statements and records on program activities, progress, status, or other special reports for management or outside agencies.

    Customer Service - 20%

    + Serve as a point of contact for Online and Community Campus advisors to award students and advise on financial aid eligibility and timelines.

    + Serve as a resource to staff, students, and others to provide technical advice, problem solving assistance, answers to questions, and referrals to appropriate departments or people when unable to resolve.

    + Counsel and advise students about financial aid eligibility, providing intermediate interpretation of applications procedures, aid programs, costs, indebtedness, money management and financial planning.

    Communication Analysis - 20%

    + Assist in student communications via e-mail, tickets, and phone.

    Support Department & Division Priorities - 15%

    + Cross-train with Operations area to process transmissions, loan certifications, document imaging, reconciliation, verification, and regular reports.

    + Interact and maintain excellent working relationships with faculty, staff, students, and outside/community agencies in facilitating Student Financial Aid program objectives.

    + Contribute to a collaborative work environment.

    Other - 5%

    + Serve on University committees as assigned.

    + May require working and traveling nights and weekends.

    + Perform other duties as assigned.

    Financial Aid Advisor, Senior

    Program Management - 40%

    + Coordinate activities of operations to optimize efficiency and compliance with appropriate policies, procedures and specifications.

    + Assist in the processing of Return of Title IV calculations, adjust aid as necessary, and monitor for re-enrollment/reinstatements.

    + Serve as an expert in the rules and regulations as they relate to non-standard term competency-based programs.

    + Update internal student information systems and external federal databases to reflect student data as it relates to their awards.

    + Collect and analyze financial data on students to determine aid eligibility and make awards within federal, state, and/or institutional guidelines.

    + Assists with auditing financial aid accounts and performing reconciliation on eligible Title IV federal aid.

    + Prepare financial statements and records on program activities, progress, status, or other special reports for management or outside agencies.

    + Work independently to research federal regulations and exhaust all resources available before referring to administrations for assistance.

    Customer Service - 20%

    + Serve as liaison to Online and Community Campus advisors to award students and advise on financial aid eligibility and timelines.

    + Serve as the primary contact to staff, students, and others to provide technical advice, problem solving assistance, answers to questions, and referrals to appropriate departments or people.

    + Counsel and advise students about financial aid eligibility with advanced comprehension of applications procedures, aid programs, costs, indebtedness, money management and financial planning.

    Communication Analysis - 20%

    + Work with Communications Team to update PL communications and website copy.

    + Communicate efficiently and effectively to parents and students via phone calls, emails, and Salesforce.

    Support Department & Division Priorities - 15%

    + Cross-train with Operations area to process transmissions, loan certifications, document imaging, reconciliation, verification, and regular reports.

    + Interact and maintain excellent working relationships with faculty, staff, students, and outside/community agencies in facilitating Student Financial Aid program objectives.

    + Assist with Orientation, Discover NAU, and other recruitment activities.

    + Develop and foster a collaborative work environment.

    Other - 5%

    + Serve on University committees as assigned.

    + May require working and traveling nights and weekends.

    + Perform other duties as assigned.

    **Minimum Qualifications**

    Financial Aid Advisor, Intermediate

    + Associates or Undergraduate Bachelor’s degree.

    + 2-4 years of relevant experience.

    + Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

    Financial Aid Advisor, Senior

    + Undergraduate Bachelor’s degree.

    + 3-5 years of relevant experience.

    + Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

    **Preferred Qualifications**

    + Proficient in use of PeopleSoft Student Administration software, as well as working knowledge of Salesforce case management and OnBase document imaging.

    + Experience working in a financial aid office and administering federal, state, and institutional aid.

    + Strong team orientation.

    + Knowledge of higher education issues, especially non-standard term program issues.

    **Knowledge, Skills, & Abilities**

    + Knowledge of government rules, regulations, guidelines, and procedures related to financial aid.

    + Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.

    + Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.

    + Customer service skills.

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

    + Works with confidential and/or sensitive information.

    + Establishes and maintains effective working relationships.

    + Communicates effectively, including the ability to present to small and large groups.

    + Possesses strong problem-solving, organizational, and analytical capabilities.

    + Promotes a diverse, inclusive environment.

    **COVID-19 Vaccine Requirement**

    As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement (https://in.nau.edu/human-resources/faqs-for-employee-vaccination-requirement-2/) .

    **Background Information**

    This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report (https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.) . The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report (https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.) is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

    **Salary**

    Financial Aid Advisor, Intermediate (Salary range begins at $38,000*)

    Financial Aid Advisor, Senior (Salary range begins at $41,421*)

    _*Annual salary commensurate with candidate's qualifications and related experience._

    **FLSA Status**

    This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

    **Benefits**

    This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website (https://in.nau.edu/Human-Resources/Benefits/) . Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits (https://in.nau.edu/human-resources/eligibility-enrollment/) on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

    **Learning and Development**

    Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training (https://in.nau.edu/Human-Resources/Required/) includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

    **Immigration Suppt/Sponsorship**

    NAU will not provide any U.S. immigration support or sponsorship for this position.

    **Application Deadline**

    August 25, 2022 at 11:59 p.m.

    **How to Apply**

    To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website (https://in.nau.edu/human-resources/) or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

    If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

    **Equal Employment Opportunity**

    Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

    EEO is the Law Poster and Supplements (https://in.nau.edu/Human-Resources/Posters-Required-by-Law/)

    NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


    Employment Type

    Full Time

  • Financial Aid Advisor, Intermediate or Senior - Scholarships - 606497
    Northern Arizona University    Flagstaff, AZ 86011
     Posted 18 days    

    Job Title

    Financial Aid Advisor, Intermediate or Senior - Scholarships

    Job ID

    606497

    Location

    Financial Aid

    Full/Part Time

    Full-Time

    **Favorite Job**

    Regular/Temporary

    Regular

    **Workplace Culture**

    NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

    **Job Description**

    NAU Office of Scholarships and Financial Aid (OSFA) is seeking two (2) skilled and experienced **Financial Aid Advisor, Intermediate or Senior** to join our team. This position assists in the implementation and evaluation of the highly visible NAU Scholarship centralization program. The Advisor coordinates over 600 scholarships within award platform and serves as a department liaison. Participates in the planning and organization of the awarding process to ensure compliance, quality control, and accurate and timely processing of requests.

    Will involve heavy workloads during peak operations in the office and may require work beyond normal hours. This position reports to the Scholarship Manager. Position is located on the Flagstaff Mountain campus.

    _Financial Aid Advisor, Intermediate_

    Program Management - 60%

    + Assist in the management of the ScholarshipUniverse portal.

    + Assist in the updates in portal with NAUF scholarship information.

    + Work with Business Analysts to upload data from PeopleSoft to ScholarshipUniverse.

    + Work collaboratively with OSFA Client Services and Operations teams, as well as departments across campus, including but not limited to Service Center, Solution Center, Office of the Registrar, and Student and Department Account Services, Student Affairs, and Academic Affairs.

    + Monitor the expenditure of NAUF scholarship funds.

    + Make necessary changes in ScholarshipUniverse based on new/updated Gift Agreement details, including changes to portfolio/opportunity details, qualifications, questions, etc.

    + Request additional information for any incomplete or inconsistent requests to perform accurate award assessments.

    + Update Payout Details to determine the amount of money that can be awarded for the new cycle.

    + Assist in the coordination of university scholarship committees.

    + Notify students of eligibility.

    + Re-award scholarships as needed.

    + Implement ideas for streamlining processes for efficiency.

    + Identify students for scholarships with no applications.

    + Submit regular reports.

    + Answer scholarship questions from students, parents, or staff in person, in writing or by telephone.

    Position Management-Scholarship Universe - 20%

    + Serve as first contact for ScholarshipUniverse Management (external scholarships, foundation, department).

    + Provide technical advice, problem solving assistance, answers to questions; refers to appropriate department or person when unable to respond.

    + Collaborate with Colleges/Departments to review changes implemented by Central Team.

    + Maintain excellent working relationships with faculty, staff, students and outside/community agencies in facilitating OSFA program objectives.

    + Participate testing updates and fixes, system upgrades, and other data processing as needed. Test and troubleshoot before scholarship application goes live.

    + Follow department policies and procedures and federal, state and institutional regulations and provide and communicate timely resolutions as needed.

    + Resolve any urgent technical issues and general help questions about ScholarshipUniverse usage and notify applicant directly (email, phone, etc.)

    + Respond to applicant questions.

    Support Department & Division Priorities - 15%

    + Participate in special projects and cross-training within office as needed.

    + Identify potential issues and trends that impact efficient and accurate processing of scholarships and notify Manager so that procedures can be corrected in a timely manner.

    + Update policies and procedures pertaining to the awarding of foundation and private donor scholarships on an annual basis.

    + Assist with Orientation, Discover NAU, and other recruitment activities.

    + Develop and foster a collaborative work environment.

    Other - 5%

    + Serve on university committees as assigned.

    + May require working and traveling nights and weekends.

    + Perform other duties as assigned.

    _Financial Aid Advisor, Senior_

    Program Management - 60%

    + Coordinate day to day scholarship processing.

    + Assist in the management of the ScholarshipUniverse portal.

    + Coordinate updates in portal with NAUF scholarship information.

    + Work with Business Analysts to upload data from PeopleSoft to ScholarshipUniverse.

    + Work collaboratively with OSFA Client Services and Operations teams, as well as departments across campus, including but not limited to Service Center, Solution Center, Office of the Registrar, and Student and Department Account Services, Student Affairs, and Academic Affairs.

    + Monitor the expenditure of NAUF scholarship funds.

    + Make necessary changes in ScholarshipUniverse based on new/updated Gift Agreement details, including changes to portfolio/opportunity details, qualifications, questions, etc.

    + Request additional information for any incomplete or inconsistent requests to perform accurate award assessments.

    + Update Payout Details to determine the amount of money that can be awarded for the new cycle.

    + Primarily responsible for the coordination of university scholarship committees.

    + Notify students of eligibility.

    + Re-award scholarships as needed.

    + Implement ideas for streamlining processes for efficiency.

    + Identify students for scholarships with no applications.

    + Submit regular reports.

    + Answer scholarship questions from students, parents, or staff in person, in writing or by telephone.

    + Supervise student or temporary employees.

    Position Management-Scholarship Universe - 20%

    + Serve as first contact for ScholarshipUniverse Management (external scholarships, foundation, department)

    + Provide technical advice, problem solving assistance, answers to questions; refers to appropriate department or person when unable to respond.

    + Collaborate with Colleges/Departments to review changes implemented by Central Team

    + Maintain excellent working relationships with faculty, staff, students and outside/community agencies in facilitating OSFA program objectives.

    + Participate testing updates and fixes, system upgrades, and other data processing as needed. Test and troubleshoot before scholarship application goes live

    + Follow department policies and procedures and federal, state and institutional regulations and provide and communicate timely resolutions as needed.

    + Resolve any urgent technical issues and general help questions about ScholarshipUniverse usage and notify applicant directly (email, phone, etc.).

    + Respond to applicant questions.

    Support Department & Division Priorities - 15%

    + Participate in special projects and cross-training within office as needed.

    + Identify potential issues and trends that impact efficient and accurate processing of scholarships and notify Manager so that procedures can be corrected in a timely manner.

    + Update policies and procedures pertaining to the awarding of foundation and private donor scholarships on an annual basis.

    + Assist with Orientation, Discover NAU, and other recruitment activities.

    + Develop and foster a collaborative work environment.

    Other - 5%

    + Serve on university committees as assigned.

    + May require working and traveling nights and weekends.

    + Perform other duties as assigned.

    **Minimum Qualifications**

    Financial Aid Advisor, Intermediate

    + Associate’s or undergraduate Bachelor’s degree.

    + 2-4 years of relevant experience.

    Financial Aid Advisor, Senior

    + Undergraduate Bachelor’s degree.

    + 3-5 years of relevant experience.

    Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

    **Preferred Qualifications**

    + Experience working in a scholarship/financial aid office and administering federal, state, and institutional aid.

    + Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.

    + Demonstrated organization skills including skills in coordinating projects, evaluating data, and establishing priorities.

    + Demonstrated commitment to diversity and ability to work with a diverse student, staff, and faculty population.

    + Demonstrated capacity to adapt to change.

    + Proficient in use of PeopleSoft Student Administration software, as well as working knowledge of Salesforce case management and OnBase document imaging.

    **Knowledge, Skills, & Abilities**

    + Knowledge of government rules, regulations, guidelines and procedures related to financial aid.

    + Knowledge of higher education law, including FERPA, Title IX, Constant to Release, HIPAA, etc.

    + Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.

    + Customer service skills.

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

    + Perform varying assignments simultaneously with a high level of quality and timeliness.

    + Works with confidential and/or sensitive information.

    + Establishes and maintains effective working relationships.

    + Ability to work independently.

    + Communicates effectively, including the ability to present to small and large groups.

    + Possesses strong problem solving, organizational, and analytical capabilities.

    + Promotes a diverse, inclusive environment.

    **COVID-19 Vaccine Requirement**

    As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement (https://in.nau.edu/human-resources/faqs-for-employee-vaccination-requirement-2/) .

    **Background Information**

    This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report (https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.) . The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report (https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.) is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

    **Salary**

    Financial Aid Advisor, Intermediate (Salary range begins at $38,000*)

    Financial Aid Advisor, Senior (Salary range begins at $41,421*)

    _*Annual salary commensurate with candidate's qualifications and related experience._

    **FLSA Status**

    This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

    **Benefits**

    This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website (https://in.nau.edu/Human-Resources/Benefits/) . Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits (https://in.nau.edu/human-resources/eligibility-enrollment/) on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

    **Learning and Development**

    Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training (https://in.nau.edu/Human-Resources/Required/) includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

    **Immigration Suppt/Sponsorship**

    NAU will not provide any U.S. immigration support or sponsorship for this position.

    **Application Deadline**

    August 2, 2022 at 11:59 p.m.

    **How to Apply**

    To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website (https://in.nau.edu/human-resources/) or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

    If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

    **Equal Employment Opportunity**

    Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

    EEO is the Law Poster and Supplements (https://in.nau.edu/Human-Resources/Posters-Required-by-Law/)

    NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


    Employment Type

    Full Time

  • Bilingual Financial Aid Advisor
    Universal Technical Institute    Phoenix, AZ 85067
     Posted 22 days    

    The Financial Aid Advisor delivers on our commitment of Service Excellence by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families and other influencers as they move through the financial aid process. A successful candidate will enjoy working collaboratively in a fast paced environment, be detail oriented with strong follow-up skills, and communicate in a friendly and compassionate manner.

    Advisors are typically assigned to either future students or active students. Those that support future students are focused on ensuring those students are prepared to start school. Those that support active students focus on ensuring students have the support they need while attending school.

    + Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required paperwork is submitted.

    + Provides the best possible experience for students during every interaction by displaying compassion, composure, and offering compelling reasons to complete next step within proper timeframes.

    + Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.

    + Positions the value of UTI by matching UTI benefits to student/influencer needs and values; confirm value and gains agreement.

    + Ensures all processing related to students’ financial aid are administered accurately and timely and in compliance with state and federal regulations.

    + Navigate students/influencers through the financial aid process by clarifying process steps, reviewing where they are in the overall process.

    + Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.

    + Works proactively with Admissions, Students Services, Education, Employment Services and Accounting teams to support the needs of students and improve operational outcomes such as show rate, retention, persistence and overall student satisfaction.

    + Executes the appropriate contact strategy and ensures that all students receive the proper follow up and achieve the appropriate milestones in the financial aid process.

    + Manages an assigned workload load of students through a variety of tools and processes.

    + Future Advisors work closely with Admissions Representative and students to fully understand each student’s situation and indicators to determine the student’s likelihood of starting school and to develop an accurate projection of the upcoming starts.

    + Active Advisors work closely with Student Affairs Advisors, Education and students to fully understand each student’s situation and indicators to determine the student’s likelihood of continuing the education and graduating.

    + Other duties as assigned.

    Education / Experience

    + High School diploma or GED required. Some college courses preferred.

    + 3 years of experience in customer service or sales

    + 2 years Financial Aid experience preferred

    Skills

    + Computer Skills (Word, Excel and SharePoint)

    + Customer Service Skills

    + Organization Skills

    + Professional communication Skills (verbal and written)

    + Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment

    + Bilingual Spanish

    Abilities

    + Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday

    + Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

    + Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

    + Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.

    + Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

    Work Environment

    + Work is performed indoors in a climate-controlled environment.

    #SUP22

    Job ID: 2022-3067

    External Company Name: Universal Technical Institute

    External Company URL: www.uti.edu

    Street: 4225 E Windrose Drive, Ste 200


    Employment Type

    Full Time

  • Financial Assistance Advisor - Remote
    ECPI University    Phoenix, AZ 85067
     Posted 29 days    

    Overview

    *** THIS IS A REMOTE-BASED POSITION ***

    Are you seeking a financial counseling career that helps a diverse population improve their lives? Then a career as a Financial Assistance Advisor with ECPI University maybe for you!!

    The Financial Assistance Advisor is responsible for providing financial aid support and counseling services to both incoming and existing students. This position oversees the daily processing flow and communicates updates to assigned students working through the Financial Aid Office. Advisors must possess critical-thinking skills and use a variety of communication methods and analytical skills to guide and encourage students through the financial aid process. Advisors must build and foster strong relationships with students to support their educational goals.

    Responsibilities

    • Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.

    • Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.

    • Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.

    • Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.

    • Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.

    • Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

    Qualifications

    Education/Experience

    • Bachelor’s degree preferred.

    • 2-3 years of related experience.

    • Any equivalent combination of education, experience, and/or training.

    Skills/Abilities

    • Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).

    • Proficiency in Microsoft Office

    • Proficiency in CampusVue Student database, preferred.

    • Well-developed oral and written communication skills.

    • Excellent organizational and analytical skills.

    • Ability to quickly master new methodologies, technologies and systems.

    • Ability to handle a high pressure environment with significant timeline pressures.

    • Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.

    • Ability to work independently and with a team as well as with various constituents.

    Working Remote/Home Requirements:

    • Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)

    • Must adhere to set schedule

    • Continuous/active communication with managers and co-workers

    • Must have the following resources at home:

    • Dedicated office space that can accommodate dual monitors, computer, and VPN device

    • A hard wired (from the computer to the internet router/modem) High speed internet with:

    • A minimum of 6 Mbps download speed and 1.5 upload speed

    • Latency/Ping must be @ 40-45ms or lower

    • Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)

    ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida, Texas and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students. ECPI University offers Master’s, Bachelor’s, and Associate’s degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts. For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives.

    What does ECPI University have to offer?

    + A focus on students and academic excellence

    + Professional work environment

    + Talented and committed co-workers

    + An opportunity to make a difference while expanding your knowledge, skills and professional network

    + Competitive compensation & benefits plan

    ECPI University is proud to be an Equal Opportunity Employer.

    Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/8127/financial-assistance-advisor---remote/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336114574)

    Requisition ID 2022-8127

    # of Openings 10

    Employment Status Full Time

    Posted Date 17 hours ago (7/8/2022 10:39 AM)

    Job Family Office/Clerical

    Company ECPI University

    StateArizona

    CityPhoenix

    CountryUnited States


    Employment Type

    Full Time


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