Educational, Guidance, and Career Counselors and Advisors

*Havasu Regional Medical Center*

Who We Are:

*People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

Where We Are:

Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile long lake is an oasis of natural beauty.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Tuition Reimbursement/Assistance for qualified applicants

· Professional Development and Growth Opportunities

· And much more…

Position Summary:

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Patient Access Supervisor

FLSA: Non-exempt

Minimum Qualifications:

*Minimum Education*
High school diploma or equivalent preferred
Drag Edit Delete

*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Acute care registration experience preferred

Customer service experience a plus

Intermediate computer experience required

History of collecting patient pays, insurance verification preferred

Intermediate data analytics and MS Excel skills

Intermediate clinical knowledge of ICD 10 and billing codes

Willingness to float between different areas such as the ED, Surgery Center, Skilled Nursing Unit and Outpatient Admitting often and as required

EEOC Statement:

Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.

**Job:** **Administration/Clerical*

**Organization:** **Havasu Regional Medical Center*

**Title:** *Patient Access Registrar - FT*

**Location:** *Arizona-Lake Havasu City*

**Requisition ID:** *7430-7915*

Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Ensures that an account is established for every scheduled patient. Obtains complete and accurate patient demographics, insurance plan and benefits information, and ensures treatment authorization is secured in advance of the scheduled procedure while maintaining a minimum accuracy rate on reviewed accounts as defined by departmental standards. Verifies patients’ insurance coverage, eligibility, and Point of Service financial obligation for all scheduled services, and documents the system in detail. Adheres to all third party payer requirements for both government and commercial payers. Determines insurance eligibility and coverage, obtains/confirms authorization to avoid non-compliance and penalties to the patient, health system and physician. Communicates current Medicare requirements, HIPAA compliance and reimbursement criteria. Collaborates with Case Management to ensure patient status is correct and documentation is provided to insurances as needed. Creates and/or updates hospital account. Obtains and enters into hospital information system required patient demographics and insurance information in a timely manner after procedure is scheduled. Documents all information according to departmental guidelines. Provides feedback to supervisor on changes/updates implemented by insurances as obtained. Contacts patients to verify demographic information and to perform financial counseling prior to time of service. Collects patient responsibility due, provides information on payment plans and financial assistance as necessary. Follows department and network policies concerning discounts, package rates and basic financial assistance. Qualifications Education High School Diploma or GED Required Experience 1 year in healthcare field including medical office insurance/front desk, hospital registration, hospital business office (billing or collections) Required

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

We are currently recruiting for a Family Support Counselor for our San Tan location. Family Support Counselors have the natural ability to form positive supportive relationships with children and adults in caring, family and community based environments using ways that adhere to the 12 AZ Principles. Assists with the coordination of case management services and communication of community-based resources. Performs procedures to support clinical operations including problem resolution and customer service; documentation, attends Child and Family Teams, and performs other duties as assigned, which may include mentoring children, assisting with living skills, providing respite for families, and other supportive services.

What you’ll provide:

Bachelor’s degree in Behavioral Health related field or meet BHT qualifications required.
Experience working with children with behavioral needs and different diagnosis.
Experience working with parents on parenting skills, modifying behavior and modeling parenting style.
Ability to engage with others easily, coordinate with DCS and follow up in timely manner.
Previous use of behavior charts and behavior modification skills.
Ability to work a flexible schedule including evening and/or weekend hours.
Detail oriented and ability to multi-task in a fast-paced environment.
Must have Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Bi-lingual (Spanish) Diff per hour available.
Must be at least 21 years of age at time of employment.

Additional Requirements and Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

What we’ll offer:

(Full-time employees)

Generous PTO (15 days the first year)
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Elder Care assistance
Pet Insurance and much more!

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

We are currently recruiting for a Family Support Counselor for our San Tan location. Family Support Counselors have the natural ability to form positive supportive relationships with children and adults in caring, family and community based environments using ways that adhere to the 12 AZ Principles. Assists with the coordination of case management services and communication of community-based resources. Performs procedures to support clinical operations including problem resolution and customer service; documentation, attends Child and Family Teams, and performs other duties as assigned, which may include mentoring children, assisting with living skills, providing respite for families, and other supportive services.

What you’ll provide:

Bachelor’s degree in Behavioral Health related field or meet BHT qualifications required.
Experience working with children with behavioral needs and different diagnosis.
Experience working with parents on parenting skills, modifying behavior and modeling parenting style.
Ability to engage with others easily, coordinate with DCS and follow up in timely manner.
Previous use of behavior charts and behavior modification skills.
Ability to work a flexible schedule including evening and/or weekend hours.
Detail oriented and ability to multi-task in a fast-paced environment.
Must have Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Bi-lingual (Spanish) Diff per hour available.
Must be at least 21 years of age at time of employment.

Additional Requirements and Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

What we’ll offer:

(Full-time employees)

Generous PTO (15 days the first year)
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Elder Care assistance
Pet Insurance and much more!

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

EMPACT-SPC is on the cutting edge in providing unconditional service to children and families. We offer many opportunities for professional development and growth. Our Children’s Services Department is constantly developing and enhancing programs to meet the needs of families in the community.

Family Support Counselors have the natural ability to form positive supportive relationships with children in caring, family and community based environments using ways that adhere to the AZ 12 Principles. Assists with the coordination of case management services and communication of community-based resources. Performs procedures to support clinical operations including problem resolution and customer service; documentation, facilitates Child and Family Teams, and performs other duties as assigned, which may include mentoring children, assisting with living skills, providing respite for families, and other supportive services. This position works primarily with adolescents which occur afternoon and evening hours weekdays. High level of work within the individual adolescents community, as well as Group Facilitation.

Essential Responsibilities:

Promote and protect the health, safety, and emotional well being of children and families by assisting, supporting and educating them to prevent illness and avoid unsafe activities.
Provide mentoring, life and social skill building to children and their families in their home and in community-based settings.
Collaborate with various stakeholder groups.
Provide psychosocial rehabilitation living skills training in children's homes or community-based settings.
Provide respite for families and assist with living skills in the home community-based settings.
In-home family and individual counseling.
Work with the child, family, and any support network to identify areas of risk and to create safeguards specific to these concerns.
Assists the CFT in crisis stabilization and transitional moves to and from higher levels of care.
Consistently address challenging behaviors proactively, respectfully, and by avoiding the use of aversive or deprivation intervention techniques in family-centered, strengths-based manners.

What you’ll provide:

High School Diploma/GED is required.
BHT level as stipulated by AZDHS/BHS is required.
Experience working with children with behavioral needs and different diagnosis.
Experience working with parents on parenting skills, modifying behavior and modeling parenting style.
Ability to engage with others easily, coordinate with DCS and follow up in timely manner.
Previous use of behavior charts and behavior modification skills.
Ability to work a flexible schedule including evening and/or weekend hours.
Detail oriented and ability to multi-task in a fast-paced environment.
Bilingual Spanish speaking is preferred.
Must have Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Must be 21 years of age or older at time of employment.

Additional Requirements and Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. Out of state applicants must provide a 3 years of driving record upon hire.
Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.

What we’ll offer:

(Full-time employees)

Generous PTO (15 days the first year)
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Elder Care assistance
Pet Insurance and much more!

Overview $1500 New Hire Bonus Available! Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Ensures patients have coverage for their hospital stay. Obtain complex financial information regarding patients from various sources, notify insurance companies and assist with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assist Supervisor and Lead with the monitoring of patient financial issues and audit registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system. Addresses complex financial issues with patients; explains HonorHealth financial policies. Determines point of service amounts due and collects. Obtains signature on all financial documents, include package plan agreements and insurance waivers. Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application. Monitors status of Medicaid applications. Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion. Ensures all demographic and financial information (including insurance verification and eligibility) is on account. Monitors authorizations for through dates and updates authorizations as needed. Notifies Case Management of patients that are likely to exhaust their Medicare days. Educates patients regarding rights, obligations and policies. Ensures account is secured or takes necessary steps to do so. Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepares receipts, daily bank deposits and batch receipts. Maintains balanced cash drawer. Adheres to all third party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes. Qualifications Education High School Diploma or GED Required Experience 1 year related experience Required

WIC Breastfeeding Peer Counselor (part-time) - Mesa

Job Details

Job Location

Adelante Healthcare Mesa - Mesa, AZ

Position Type

Full Time

Education Level

HS Diploma from accredited school

Job Category

Health Care

Description

POSITION SUMMARY

The WIC Breastfeeding Peer Counselor is an amazing role that helps to assists mothers who wish to breastfeed and succeed with their breastfeeding goals, with the goal of breastfeeding individualized for each client to succeed. In this role you will have a chance to connect to the community through outreach and schedule hospitals visits. The position will provide basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers .

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

+ Compassion

+ Excellence

+ Integrity

+ Learning

+ Respect

+ Sustainability

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

+ High school diploma or GED from an accredited institution

+ Experience with breastfeeding. Must have had success in breastfeeding at least one baby for a least 6 months (does not have to be currently breastfeeding)

+ Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

+ Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

+ Must have reliable transportation

+ Must possess a valid Arizona Driver’s License

+ Bilingual in both English and Spanish strongly preferred

POSITION RESPONSIBILITIES

+ Attend and successfully completes breastfeeding training classes to become a Peer Counselor

+ Receive an assigned caseload of WIC mothers and makes routine and periodic contacts with all mothers assigned.

+ Give basic, accurate, and up to date breastfeeding support and education to new mothers, including telling them about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding

+ Counsel WIC pregnant and breastfeeding mothers by telephone, the WIC clinic, and/or hospital visits at scheduled intervals determined by the Breastfeeding Peer Counselor Supervisor

+ Flexible work schedule, determined by community supervisors and Breastfeeding Coordinator

+ Show respect to each mother by keeping her information strictly confidential

+ Keep accurate records of all contacts made with WIC mothers

+ Attend and assists with prenatal classes and breastfeeding support groups

+ Attend monthly staff meetings and breastfeeding conferences/workshops as appropriate

+ Read assigned books and materials on breastfeeding that are provided by the Breastfeeding Peer Counselor Supervisor and displays an understanding of the concepts presented in those materials

+ May assist WIC staff in promoting breastfeeding peer counseling through special projects and duties as assigned

+ Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner

+ Promote positive patient/guest relation in accordance with Adelante Healthcare and ADHS WIC policies, providing a high level of quality in personal attention and service to patients and visitors

+ Float/Travel to multiple locations as needed or requested

+ Must be able to work a set schedule

NONESSENTIAL SKILLS AND EXPERIENCE:

Additional Duties and Responsibilities

+ Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Post-Heart Trans-Hosp

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

Banner University Medical Center Transplant Institute is Arizona’s most experienced transplant center, providing comprehensive care to adult patients in pre and post-transplant acute clinics for heart, lung, liver, and kidney/pancreas transplant, as well as, long term follow up on the transplant recipient. As part of the Banner Health Academic Medical Division we offer Transplant Services in Phoenix and Tucson, AZ. Our Transplant Institute prides itself on delivering compassionate, quality care to our patients and families leading to successful, optimal outcomes.

As the Patient Financial Specialist for the Heart Transplant team, you will have the opportunity to work in a fast paced, multidisciplinary team. In this role, you will be assessing the suitability from a financial perspective of patients considered for therapy, act as a liaison with insurance to obtain authorizations for evaluation, listing and post-transplant services.

This is a full time opportunity. Hours are Monday through Friday, 7AM to 3:30PM.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is a UNOS required role as part of the multidisciplinary team that covers all aspects of patient care throughout their evaluation, transplant and post-op care. This position is responsible for verifying patient insurance coverage specific to solid organ trasplant, determining eligibility for financial assistance programs, counseling patients and their family members and communicating with insurance companies and financial aid organizations to secure payment for transplant-related procedures. The position works closely with transplant physicians, social workers, and other healthcare professionals to ensure that patients receive the financial support they need to undergo life-saving transplant surgeries. Additionally, the position partners with hospital billing and reimbursement teams to ensure accurate billing and payment on transplant claims.

CORE FUNCTIONS

1. Acts as an advocate and educator to potential transplant candidates, living donors, caregivers, and family to provide support and anticipate the financial need from the start of evaluation testing through maintaining their transplanted organ post-transplant for the life of their organ. Identifies and anticipates gaps in insurance coverage and identifies resources to bridge those gaps, including pharmacy assistance programs or services and medically necessary services.

2. Performs pre-registration/registration processes. Ensures that all systems have accurate and complete information regarding insurance and billing for transplant vs non-transplant related services. Distinguishes the plan codes for the transplant coverage and the billing process related to each transplant contract. Reviews incoming referrals to the transplant programs to verify that their insurance coverage will adequately cover their care including organ acquisition fees, provider fees, and post-transplant medications. Verifies in/out-of-network coverage and center of excellence requirements with the payer. Obtains minimum requirements of payer to request authorizations for all phases of transplant care.

3. Obtains authorization for all pre-transplant testing, consults, annual testing, transplant procedure and post-transplant care that are required to determine transplant candidacy. Works with insurance case managers to extend authorizations as needed.

4. Counsels every transplant candidate and their caregivers to explain insurance benefits and potential out of pocket costs for the evaluation and waitlist testing as well as for the transplant procedure and post-care including medication coverage and cost. Explains the CMS ESRD coverage for kidney patients with chronic kidney disease including coordination of benefits, Medicare Advantage options and termination of ESRD eligibility.

5. Attends weekly Transplant rounds and selection committee meetings with the full multidisciplinary team to present on patient financial candidacy, risk factors and coverage for additional services. Works with the patient, their insurance, Social Work, and other charitable organizations to mitigate severe financial risk factors that could prohibit transplant.

6. Reports admission for transplant surgery to insurance case managers and documents authorization in all applicable billing systems. Additionally, reports discharge from the hospital after organ transplant to secure post-transplant care authorization. Documents in multiple EMR and billing systems to ensure that the information is available to all involved team members.

7. May provide leadership and training to other members of the financial team and serves as a resource for internal and external customers.

8. Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.

9. Works independently under general supervision, leads and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position is an integral part of the care team, as they serve as the primary contact for all financial aspects of the patient’s care, both for internal and external customers. Internal customers include all levels of the clinical care team, as well as other administrative support positions throughout the facility and organization. External customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

Requires knowledge as typically obtained through an associate’s degree, with a focus in healthcare administration or finance.

Requires knowledge of medical terminology and an understanding of all common insurance and payor types, authorization requirements and alternative financial resources as typically obtained through a minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting.

Requires understanding of Banner’s transplant contracts and CMS coverage rules for transplant and organ donation. Requires understanding of the billing process including the systems Banner utilizes for registration and billing for facility and provider claims. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.

Ability to complete required tasks while maintaining a big picture view of the patient’s transplant process and understanding how each part of the multidisciplinary team may be impacted to provide a full circle of care to every aspect of the patient’s needs.

Must have highly developed interpersonal, communications and human relations skills. Must also possess accurate and efficient keyboarding skills, strong organizational and time management skills and flexibility in responding to multiple demands. This role requires critical thinking and decision making to avoid and/or resolve denials, financial hardships, or insufficient coverage for medically necessary treatment.

PREFERRED QUALIFICATIONS

Bachelor’s degree in healthcare administration or finance preferred. Prior experience as a financial counselor preferred.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As an **ER Patient Registrar,** we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

**Hours:** Thurs 12p-6p, Fri-Sun 6a-6p

**Location:** 7300 North 99 th Avenue Glendale, Arizona. (This position may occasionally travel to or work from other local locations on an on-call/as-needed basis.)

**Primary Responsibilities:**

+ Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

+ Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration

+ Properly identifies the patient to ensure medical record numbers are not duplicated

+ Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete

+ Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes

+ Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement

+ Carefully reviews all information entered in ADT on pre-registered accounts

+ Verifies all information with patient at time of registration; corrects any errors identified

+ Identifies all forms requiring patient/guarantor signature and obtains signatures

+ Ensures all required documents are scanned into the appropriate system(s)

+ Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)

+ Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live

+ Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas

+ Assesses self-pay patients for presumptive eligibility and when appropriate initiates the process

+ In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as required

+ Monitors and addresses tasks associated with the Mede/Analytics PAI tool

+ Follows approved scripting, verifies insurance benefits on all patients registered daily by using electronic verification systems or by contacting payers directly to determine the level of insurance coverage

+ Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations

+ Obtains referral, authorization and pre-certification information; documents this information in the ADT system and submits notices of admission when necessary

+ Verifies medical necessity check has been completed for outpatient services. If not completed and only when appropriate, uses technology tool to complete medical necessity check and/or notifies patient that an ABN will need to be signed

+ Identifies payer requirements for medical necessity

+ Verifies patient liabilities with payers, calculates patient’s payment, and requests payment at the time of registration

+ Identifies any outstanding balance due from previous visits, notifies patient and requests patient payment

+ Sets up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment

+ Thoroughly and accurately documents the conversation with the patient regarding financial liabilities and agreement to pay

+ When collecting patient payments, follows department policy and procedure regarding applying payment to the patient’s account and providing a receipt for payment

+ Clarifies division of financial responsibility if payment for services is split between a medical group and an insurance company. Ensures this information is clearly documented in the ADT system

+ When necessary, escalates accounts to appropriate Patient Registration leadership staff, based on outcomes of the verification process and patient’s ability to pay

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:**

+ Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+ Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED (or higher)

+ 1+ years of customer service experience

+ 1+ years of experience with requesting and processing financial payments

+ Beginner level of proficiency working with computers/data entry

**Preferred Qualifications:**

+ 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

+ General understanding of insurance policies and procedures

+ Working knowledge of medical terminology

+ Able to perform basic mathematics for payment calculation

**Soft Skills:**

+ Excellent interpersonal, communication and customer service skills

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO, #RED

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The **Patient Access Specialist (Financial Counselor)** functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is Per Diem and will work on an as needed basis. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Schedule will be given at the time of hire, subject to business needs. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1955 W FRYE RD Chandler, AZ.

**Schedule** : Friday 8:00 - 4:30pm with varying weekend day shifts

**Primary Responsibilities:**

+ Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

+ Obtains referral, authorization and pre-certification information and documents this information in system

+ Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

+ Trains staff on computer systems, new processes, payer updates and assigned reporting

+ Functions as a superuser for primary computer systems

+ Proactively identifies and leads department process improvement opportunities

+ Works on Special Projects as needed

+ Performs the duties of a Patient Access Representative

+ Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 2+ years of customer service experience such as in a hospital, office setting, customer service setting, or phone support role

+ 1+ years of electronic health record experience

+ Must be 18 years of age OR older

+ Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ

**Preferred Qualifications:**

+ 1+ years of experience with prior authorizations

+ Experience with Microsoft Office products

+ Experience in a Hospital Patient Registration Department, Physician office or any medical setting

+ Working knowledge of medical terminology

+ Understanding of insurance policies and procedures

+ Experience in insurance reimbursement and financial verification

+ Ability to perform basic mathematics for financial payments

+ Experience in requesting and processing financial payments

**Soft Skills:**

+ Strong interpersonal, communication and customer service skills

**Physical and Work Environment:**

+ Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED