**Job Description – ER Analyst, Employee Relations Operations**
**The Elevator Pitch: Why will you enjoy this new opportunity?**
Working with **HR Planning and Operations team (HRPO)** , you will engage and partner with members of the global Employee Relations (ER) team in conducting research associated with highly sensitive and confidential concerns that require prompt resolution. Through influence, and excellent customer and program support you will assist in enabling our ER organization to develop and manage high-impact, scalable, employee-centric solutions that enable the success and growth of VMware. If you are flexible, action-oriented, well organized, a self-starter, and passionate about project/program management, change management, continuous improvement, and enabling others to succeed, then this is the opportunity for you.
**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
Drive day-to-day Operations support with our Employee Relations Team and deliver on a portfolio of high-impact ER initiatives and projects:
+ Within 30 days of employment: become competent in VMware’s business and Respectful Workplace guidelines, our HR Operating model, our HR Planning and Operations Solution Delivery model, our ER Case Management system and standard ER operations.
+ Within 60 days of employment: you will be responsible for managing the triage of concerns raised by employees. This role will also be responsible for capturing and monitoring the reporting of global ER trends.
+ Within 180 days, you will be identifying and acting on opportunities that address quality gaps and data fidelity, and help to increase communication, collaboration, and alignment with multiple stakeholders across our global Employee Relations domain.
+ Throughout your first year, you will be taking advantage of opportunities to learn and grow your career by scheduling regular development discussions with your manager, learning about other HR COE areas of interest, volunteering to work on other exciting HR projects and initiatives, attending one of our many learning sessions or development-related events offered, expanding your global network, and much more.
**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
The HRPO Team is responsible for HR Business Operations working closing with senior leadership to strategically plan, operationalize, and land solutions that solve business needs and deliver key results. In this role you will:
+ Assist in maintaining and producing daily, weekly, and monthly operational and business reports which will require strong analytical skills and the ability to compile and generate reports containing highly confidential data.
+ Ensure we are being data driven and using insights to guide current and future policy, training, and ER process strategies. Analyze ER data to ascertain organizational trends, deliver quantitative analysis, and provide insights to leadership on trends and potential workplace risks.
+ Partner closely with ER Leadership to develop and enhance cutting edge policies, guidelines, frameworks, and procedures to achieve maximum efficiency and ensure we consistently operate with VMware’s core values and culture in mind.
+ Be an expert user of the ER Case Management tool so you can help the team streamline processes and procedures that drive effectiveness and efficiency (productivity, triage and queue management, escalations, aged incidents, etc.). Automate whenever possible.
+ Be passionate and curious about the quality and work we deliver, and continuously strive to improve our Employee Relations experience.
+ Drive a high standard of data fidelity, applying your knowledge to put audits in place that ensure clean and accurate data.
+ Provide one-on-one research services and outreach with global ER team on electronic resources and research services.
+ Partner and/or lead ER-focused projects, developing project plans, dependencies / risks / mitigations, readiness, deployment excellence, and training enablement.
+ Partner closely with HR Tech to engage, manage, and collaborate with our ER Case Mgmt vendor (HR Acuity) regarding system upgrades, custom reports and dashboards, and reporting of bugs / issues.
+ As needed: other fun, interesting, and important projects that deliver business value and key results.
**What is the leadership like for this role? What is the structure and culture of the team like?**
The hiring manager for this role is Jonathan Biard who serves as the Senior Director of our HR Planning and Operations Team (HRPO) and Chief of Staff to the HR Executive Leadership Team. His management style is about encouraging and growing each team member to apply her/his expertise in every situation, being a servant leader who is always available to regularly coach and support his team, and acknowledging small and big wins.
There are six amazing people on our team. Four team members serve as Portfolio/Program Managers, each supporting an HR Priority Portfolio and one or more Priority Leads (HR Executive Leader). One team member is a Project Manager supporting specific high-impact HR COE solutions. You will be an ER Analyst focused on Employee Relations Operations. Our scope is broad and strategic, driving results and business operations spanning across the entire HR organization (and often impacting the entire company). Our team is currently distributed across California, Texas, and Washington.
**Where is the role located?**
This role is flexible and will not be assigned to a fixed office location. This means it can be done from anywhere as long as there is a strong internet connection and limited distractions. VMware has a policy to empower employees with choice to work from wherever they will be the most productive and healthy, whether that be at home, a VMware office, or a coffee shop. As the world continues to open up again, there may be an opportunity to travel 1-2 times a year to collaborate face-to-face with the team or COE project teams.
**What are the benefits and perks of working at VMware?**
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .
+ 401K with matching
+ Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
+ Generous Time Off Programs
+ 40 hours of paid time to volunteer in your community
+ Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
+ Financial investments in your ongoing professional development (conference participation, training, course work, etc.)
+ Wellness reimbursement, online fitness and wellbeing classes
**What would you say are the most important skills and previous experiences that are important to the success of this role?**
+ 3-5 years of relevant experience working in an Operations or Employee Relations function focused on case/incident management, queue and workflow operations, and process management. A demonstrated understanding of how to research, develop, implement and improve processes and optimize workflows.
+ Flexibility and desire to work in a fast-paced and dynamic work environment that requires juggling multiple tasks/projects at same time. We are a global team with multiple time zones, and regional nuisances that often define how and when work is done. We strive for consistency and simplification wherever possible, but we must be flexible and make sure we always do the right thing for the business and our employees.
+ The ability to professionally navigate in an environment that will, at times, expose you to highly confidential or extremely sensitive information. Requires a high degree of integrity, sensitivity and emotional intelligence and the ability to communicate effectively at all levels within VMware.
+ Strong analytical skills – able to collect (data mine), organize, analyze, and disseminate a significant amount of highly sensitive and confidential information. Demonstrated ability to organize information and processes in a logical and efficient manner to make data-driven decisions.
+ Passionate about delivering a top-notch customer service experience both in-person and virtually. Ability to blend creativity, problem solving, and systems skills to support end-users. Able to maintain dynamic troubleshooting skills while dealing with ambiguous situations or issues.
+ Demonstrated Self-starter who takes the initiative to lead and drive improvements with minimal direction.
+ Life-long passionate learner who loves to jump in, learn/try new things and new ways of working
+ Excellent written and oral communications that demonstrate skill in presentation, open discussion, and team coaching situations.
+ Technology/Software: highly proficient in MS Office products (Word, Excel, and PowerPoint). Experience working with, configuring, and maintaining SaaS applications.
This job requisition is not eligible for employment-based immigration sponsorship by VMware.
_For New York City based candidates the hiring range for this position is typically $109,000-$196,000_ _The actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at_ _https://benefits.vmware.com/_ _._
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
**Category :** Business Strategy and Operations
**Subcategory:** Project Management
**Experience:** Manager and Professional
**Full Time/ Part Time:** Full Time
**Posted Date:** 2022-12-06
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
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