Business, Entrepreneurialism, and Management

General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations.

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Business, Entrepreneurialism, and Management Field of Study

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Salary Breakdown

General and Operations Managers






Entry Level





Mid Level





Expert Level





Current Available & Projected Jobs

General and Operations Managers


Current Available Jobs


Projected job openings through 2030

Program Recommendations

General and Operations Managers

Yavapai Community College

Associate of Business


Associate's Degree

Yavapai Community College

Management - Entrepreneurship Principles and Practice (CERT)



Yavapai Community College

Management - Strategic Leadership (CERT)



Top Expected Tasks

General and Operations Managers

Knowledge, Skills & Abilities

General and Operations Managers

Common knowledge, skills & abilities needed to get a foot in the door.


Administration and Management


Customer and Personal Service


Personnel and Human Resources


English Language




Active Listening






Social Perceptiveness




Oral Comprehension


Oral Expression


Problem Sensitivity


Speech Clarity


Written Comprehension

Job Opportunities

General and Operations Managers

  • Associate Director, IT Support M365 | Workspaces | Virtual Desktop |Telepresence
    Wolters Kluwer    Phoenix, AZ 85067
     Posted about 4 hours    

    **Essential Duties and Responsibilities:**

    + Direct and **manage a team of managers and individual contributors** to deliver a secure, productive, and reliable end user environment.

    + Solve user incidents and fulfill requests within the designated SLAs with high user satisfaction. Manage the service delivery from multiple vendors.

    + Promote leadership through collaboration, cooperation and communication across functional areas to ensure goals are achieved.

    + Focus to proactively address issues prior to incidents occurring. Gather feedback from users and incorporate insights into the end user roadmap.

    + Drive EUC needs by capturing requirements, developing delivery plans and managing the execution of WPT initiatives.

    + Drive resolution of critical user issues by partnering with various departments within Wolters Kluwer, as needed.

    + Responsible for identifying constraints, testing and validating technical solutions, and deployment plans by coordinating with the technology and operations teams.

    + Create an effective communication plan covering various stakeholders across GBS and Business units for any update and changes to the environment

    + Ensure that all delivery artifacts are reviewed and are according to the standards and guidelines Experience working with hardware, software and services vendors


    + Bachelor's Degree in computer science or related experience. Preferred: Master’s Degree in Computer Science or MBA or related experience

    + 10+ years combined experience in managing business relationships and delivering IT services.

    + Relevant experience (at least 7 years) in managing complex IT landscape and different IT teams.

    + Expert knowledge and experience with various platforms and software applications, such as **M365** , **Intune** , v **irtual workspace** environments, **telepresence** environments, and collaboration application

    + **Strong leadership** , management, and communication skills, with the ability to motivate, inspire, and develop a high-performing teams

    + Excellent problem-solving, analytical, and troubleshooting skills, with the ability to handle complex and ambiguous situations

    + Customer-focused, service-oriented, and collaborative mindset, with the ability to build and maintain positive relationships with end users, stakeholders, and vendors


    + Experience managing 10 or more direct reports including contractors and full time employees.

    **ABOUT WOLTERS KLUWER & ITS SUBSIDIARIES** Wolters Kluwer, headquartered in Alphen aan den Rijn, the Netherlands, is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through five divisions: Health; Tax & Accounting; Corporate Performance & ESG; Financial Corporate Compliance; and Legal & Regulatory. The company employs approximately 20,000 people worldwide.



    A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available -

    **Diversity Matters**

    Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    Employment Type

    Full Time

  • Store Manager Unassigned
    Walgreens    GOODYEAR, AZ 85338
     Posted about 4 hours    

    **Job Description:**

    + Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

    + Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.

    + Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.

    **Training & Personal Development**

    + Complete rigorous, accelerated program including all certifications needed for the Store Manager role.

    + Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.

    + Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.

    + Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

    + Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.

    + Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).

    **Customer Experience**

    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

    + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

    + Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.


    + Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

    + Supports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits.

    + Learns to analyze inventory trends and supervises inventory management. Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learns to supervise receiving, sticking, pricing, returning and transferring merchandise.

    + Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

    + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

    + Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.

    + Completes special assignments and other tasks as assigned, including assisting team members as needed.

    **Business Performance Management**

    + Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.

    + Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.

    + Reviews and analyzes asset protection data and develops action plans to reduce loss.

    + Reviews daily performance indicators and weekly operational metrics . Prepares action plans to improve results to discuss with the Store Manager and District Manager.

    + Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.

    **Business Planning**

    + Works with Store Manager to understand key inventory metrics and processes.

    + Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.

    **People & Performance Management**

    + Learns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.

    + Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.

    + Shadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary.

    + Reviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.

    + Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.


    + Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.

    + Assists Store Manager and/or District Manager in planning and attending community events.

    + Gains experience facilitating team member discussions around key operational and engagement metrics.

    **Job ID:** 1301937BR

    **Title:** Store Manager Unassigned

    **Company Indicator:** Walgreens Boots Alliance

    **Employment Type:** Full-time

    **Job Function:** Retail

    **Full Store Address:** 1654 N PEBBLE CREEK PKWY,GOODYEAR,AZ,85395-02571-12334-S

    **Full District Office Address:** 1654 N PEBBLE CREEK PKWY,GOODYEAR,AZ,85395-02571-12334-S

    **External Basic Qualifications:**

    + Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.

    + Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)

    + Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

    + Willingness to accept assignment into a Store Manager position, if an assignment is offered.

    + Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

    **Preferred Qualifications:**

    + PTCB Certification.

    + Bachelor’s Degree.

    + Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

    The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    An Equal Opportunity Employer, including disability/veterans.

    To see the salary range for this position please click here: Pay Transparency Store Manager Unassigned ( . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser

    **Shift:** Various


    Employment Type

    Full Time

  • Business Accountability Director (Cybersecurity Governance)
    Wells Fargo    CHANDLER, AZ 85286
     Posted about 4 hours    

    **About this role:**

    Wells Fargo is seeking a Business Accountability Director (Cybersecurity Governance). This role will report to the Head of Cybersecurity Governance and Information Protection within the Cybersecurity function. The role will focus on the enablement of Cybersecurity remediation efforts resulting from key Cybersecurity evaluation and assessment programs, and determination of the associated risk, linkage to the Information Security program.

    **In this role, you will:**

    + Manage and develop a team of multiple levels of managers and individual contributors with focus on delivering service of moderate to high complexity for cross functional stakeholders and internal partners associated with the risk mitigation function or affected by its outcomes

    + Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities

    + Lead team by making strategic decisions to resolve highly complex issues related to higher risk deliverables; interpret and develop range of policies and procedures for functions with moderate to high complexity and risk

    + Collaborate with and influence all levels of professionals, including senior leadership

    + Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk

    + Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in business group

    + Develop and guide a culture of talent development to meet business objectives and strategy.

    + Ensure controls, resources and organizational support are in place to sustain aligned program deliverables

    + Provide analysis and reporting on Cybersecurity domain health to inform leadership on effectiveness and opportunity

    + Partner across Cybersecurity, Technology, and LOBs on program commitments

    + Deliver on risk and control commitments

    + Represent program status and escalate as needed to senior Technology Leadership

    + Provide periodic executive risk level reporting on Cybersecurity risk and treatments

    **Required Qualifications:**

    + 8+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 4+ years of management experience

    + 5+ years of Audit and Regulatory experience

    + 5+ years of Information security experience

    **Desired Qualifications:**

    + Experience managing or overseeing cybersecurity risk assessments or remediation

    + Knowledge of industry cybersecurity frameworks, such as NIST, FFIEC CAT, or ISO.

    + Industry Cybersecurity certifications such as CISSP

    + Financial Services background preferred

    **Job Expectations:**

    + This position offers a hybrid work schedule.

    + Relocation assistance is available for this position.

    + This position is not eligible for visa sponsorship.

    Base Salary Compensation Range for New York, NY: $173,300.00-359,900.00

    Base Salary Compensation Range for Summit, NJ: $173,300.00-359,900.00

    **Pay Range**

    $173,300.00 - $359,900.00


    Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

    + 401(k) Plan

    + Paid Time Off

    + Parental Leave

    + Critical Caregiving Leave

    + Discounts and Savings

    + Health Benefits

    + Commuter Benefits

    + Tuition Reimbursement

    + Scholarships for dependent children

    + Adoption Reimbursement

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-319249-2

    **Updated:** Sun Nov 26 00:00:00 UTC 2023

    **Location:** CHANDLER,Arizona

    Employment Type

    Full Time

  • Emerging Store Manager
    Walgreens    MESA, AZ 85213
     Posted about 4 hours    

    **Job Description:**

    Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

    Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

    Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

    **Customer Experience**

    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

    + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

    + Accountable for improving on overall customer service metrics.


    + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.

    + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.

    + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.

    + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.

    + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.

    + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.

    + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.

    + Ensures team members have a working knowledge of all computer and technology systems and software.

    + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

    + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.

    + Completes special assignments and other tasks as assigned.

    **Full Store Operation Business Performance Management**

    + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.

    + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.

    + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

    **People & Performance Management**

    + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.

    + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.

    + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.

    + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

    + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

    **Training & Personal Development**

    + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.

    + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.

    + Obtains and maintains valid pharmacy technician license as required by state.


    + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.

    + Assists Store Manager in planning and communicating the company and store strategy.

    **Job ID:** 1306369BR

    **Title:** Emerging Store Manager

    **Company Indicator:** Walgreens

    **Employment Type:** Full-time

    **Job Function:** Retail

    **Full Store Address:** 2811 E BROADWAY RD,MESA,AZ,85204-01702-03591-S

    **Full District Office Address:** 2811 E BROADWAY RD,MESA,AZ,85204-01702-03591-S

    **External Basic Qualifications:**

    + Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

    + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

    + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

    + Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

    + Willingness to work flexible schedule including extended days, evenings, and weekend hours.

    + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

    + Ability to transfer to other Walgreens retail assets located within the same hiring Area.

    **Preferred Qualifications:**

    + Bachelor’s Degree .

    + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

    + External candidates: Business majors. Prior retail or food industry experience.

    The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    An Equal Opportunity Employer, including disability/veterans.

    To see the salary range for this position please click here: Pay Transparency Emerging Store Manager ( . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser

    **Shift:** Various

    **Store:** 03591-MESA AZ

    Employment Type

    Full Time

  • Sr Services Project Manager- Enhanced Mid-Market
    UKG (Ultimate Kronos Group)    Phoenix, AZ 85067
     Posted about 5 hours    

    Sr Services Project Manager- Enhanced Mid-Market

    **General Information**

    Ref #:


    Travel Amount Required:

    Up to 25%

    Job Type:

    Regular-Full Time


    USA - USA - Remote

    **Company Overview**

    Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at \#WeAreUKG

    **Description & Qualifications**


    UKG is seeking energetic, customer-focused individuals to implement ProWFM for our customers. Qualified candidates will have solid experience managing a variety of complex HCM projects simultaneously and are experienced in effectively communicating and negotiating resources, and timelines with our internal and external customers. Qualified candidates will exercise leadership and organizational management skills to ensure all assigned project deliverables have the highest quality within agreed-upon time and cost estimates.

    • Identify, develop, and communicate project work plans, scope, timeline, and project resourcing requirements

    • Manage and drive issues to closure

    • Perform risk management to minimize and mitigate project risks

    • Set and manage customer expectations of project deliverables then communicate, as needed, to meet changing situations

    • Use appropriate change control to manage change in project scope and schedule

    • Prepare, coordinate, and lead meetings between customers and appropriate internal resources

    • Enforce project standards to ensure deliverable quality

    • Ensure that both customers and team members are meeting their project commitments to ensure a successful customer launch


    Basic Qualifications:

    • 3+ years of project management work experience managing projects with virtual team members in the Human Capital Management space

    • Experience managing high volume and highly complex customer facing software implementation projects

    • Ability and willingness to travel up to 25% as needed

    Preferred Qualifications:

    • Knowledgeable of the human resources/payroll/benefits discipline

    • Demonstrates strong leadership presence and consulting skills, partnering with customer's executives

    • Ability to deal with ambiguity and adapt to meet changing scope and resource situations.

    • Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills

    • Strong, effective decision-making and multi-tasking skills within stringent deadlines

    • Exercises solid escalation management skills

    • Bachelor’s Degree

    • PMP Certification

    **Our business area is expanding. We have many opportunities and will consider all levels of experience**


    **Pay Transparency for Colorado, New York, Washington and California**

    The pay range for this position in Colorado, New York, Washington and California is $76,500 to $110,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

    Information about UKG’s comprehensive benefits can be reviewed on our careers site at

    San Francisco Bay Area Pay Law

    There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $87,975 to $126,500 per year.

    **EEO Statement**

    **Equal Opportunity Employer**

    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

    View The EEO Know Your Rights poster (\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its **supplement** .

    View the Pay Transparency Nondiscrimination Provision (\_%20English\_formattedESQA508c.pdf)

    UKG participates in E-Verify. View the E-Verify posters here ( .

    **Disability Accommodation**

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

    Employment Type

    Full Time

  • Branch Technology Enablement Project Manager
    U.S. Bank    Phoenix, AZ 85067
     Posted about 5 hours    

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    **Job Description**

    This leader will help develop and bring to fruition new technology across branch banking. They will act as a liaison between TOS/CDO and the branch ensuring that changes are implemented seamlessly and at the right time.

    They will be responsible for developing a holistic roadmap and working with partners across the bank to develop thoughtful implementation plans that support adoption of capabilities and that align and support branch priorities.

    This role will also act as an advocate and SME for developing a branch test ground where changes to the branch environment can be seen prior to implementation.

    This leader must have the ability to pull multiple partners together to make decisions that are best for our business, act as a translator between technology, digital and the branch and examine all projects/changes from a branch lens.

    Position Responsibilities:

    + Leads the overall technology enablement model for the branches working with partners to use technology to improve the experience for both clients and colleagues

    + Creates partnerships across all lines of business that operate in the branches and builds a vison for how technology supports bankers to serve our clients

    + Partners with TOS and other delivery partners for infrastructure delivery and hygiene in the branches

    + Develops and directs branch technology product roadmaps using careful analysis of customer needs, competitive intelligence, data/analytics, and financials

    + Evaluates existing and builds new processes across Consumer Bank to increase transparency for technology changes.

    + Drives large, complex, and highly visible projects that have significant financial and reputational risk.

    + Drive team to identify and document best practices and facilitates process for ongoing collection of pain points

    + Prepares and delivers senior executive level presentations and communicating effectively with senior management via multiple channels.

    + Manages budget for assigned projects/programs, and monitoring the progress and adjusting resources and priorities accordingly.

    Basic Qualifications

    + Master's degree, or equivalent work experience

    + 10 or more years of experience in project management activities

    + Two or more years of managerial experience

    Preferred Qualifications

    + 10+ years proven technology leadership, change management, project, and business management experience including coaching and influencing people, programs, and projects

    + Broad base of professional and retail branch technology and operations knowledge, including policy and procedures, risk, and controls

    + Excellent strategic vision; understands the direction of the business and industry; can articulate vision to motivate and influence others at all levels

    + Innovative thinker able to drive and influence future engagement

    + Very comfortable influencing in a matrixed environment

    + Demonstrated ability to collaborate with other areas of CBB/TOS/CDO with focus on Technology & Innovations

    + High degree of consulting, technology, policy, and procedure acumen

    + Strong communication skills, including ability to influence at all levels, presentations, and 1:1; always with a high attention to detail and excellent follow-through

    + Bachelor’s degree or equivalent experience (advanced degree/MBA preferred)

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

    **Learn how** the way we work at U.S. Bank ( drives meaningful relationships with our customers and collaboration across the company.


    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    + Healthcare (medical, dental, vision)

    + Basic term and optional term life insurance

    + Short-term and long-term disability

    + Pregnancy disability and parental leave

    + 401(k) and employer-funded retirement plan

    + Paid vacation (from two to five weeks depending on salary grade and tenure)

    + Up to 11 paid holiday opportunities

    + Adoption assistance

    + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    **EEO is the Law**

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.


    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $125,715.00 - $147,900.00 - $162,690.00

    U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

    Employment Type

    Full Time

  • Low Voltage Estimator – Construction Management
    Turner & Townsend    Phoenix, AZ 85067
     Posted about 5 hours    

    **Company Description**

    From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

    With offices located globally, you're never far away from our services. Working from 118 offices in 50 countries, we make the difference to projects across the real estate ( , infrastructure ( and natural resources ( sectors worldwide.

    Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

    **Job Description**

    **Turner & Townsend** is seeking an experienced **Low Voltage Estimator** who can meet client objectives through the delivery of an effective cost management service.

    The Low Voltage Estimator is responsible for providing electrical estimates and cost consulting for commercial, data center, industrial, and high-tech building projects.


    + Provide estimate and cost planning to include producing and presenting the final cost plan.

    + Ability to estimate at conceptual, programming and detailed level.

    + Assist on feasibility studies and writing procurement reports.

    + Perform all aspects of procurement, including managing the pre-qualification stage, produce bid list, bid analysis, produce bid report, and compile contractual documents.

    + Participate effectively with post contract cost variances and the change control processes, where applicable refer major changes to line manager.

    + Manage cost checks and carry out valuations on larger projects, and ensure timely and accurate cost checking, and valuation process.

    + Produce monthly post contract cost reports and present to client.

    + Provide input into value engineering; negotiate and approve final accounts.

    + Maintain liaison with client and other consultants at all projects stages.

    + Provide leadership to cost management team, when necessary, ensure the delivery on all of accountabilities.

    + Identify opportunities to develop new business with existing clients and report such opportunities to appropriate line manager and utilize marketing database.

    + Identify improvements for cost management procedures, templates, and products, and refer ideas to leadership.


    + Good technical experience in all cost management areas; pre-contract, post contract and final account.

    + Low Voltage estimating experience is required. Mechanical and Plumbing estimating experience is also advantageous (MEP).

    + Demonstrate solid presentation, verbal, written, and communication skills.

    + Good organization skills, ability to multi-task, and be a team player.

    + Good knowledge of all methods of construction procurement.

    + Experience with advising clients on value management, value engineering, and life cycle costing.

    + Experience with key aspects of business development.

    + Good knowledge and experience gained within several industry sectors.


    + College degree in Engineering, Construction Management with a Technical Focus, Quantity Surveyor, or related technical field.

    + Experience working on commercial, data center, high-tech, mission critical or related construction projects of medium-high complexity.

    + Experience preparing large-scale high voltage cost estimates.

    + Knowledge of High voltage (LV) & Low voltage (LV) systems.

    + Good understanding of all electrical systems as they relate to the construction of related projects.

    **Additional Information**

    **_*On-site presence and requirements may change depending on our client's needs_**

    _Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._

    _We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._

    _Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community._

    _Please find out more about us at

    _Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application._

    _All your information will be kept confidential according to EEO guidelines._


    Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

    Twitter (


    LinkedIn (

    _It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time._

    _Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review._

    Employment Type

    Full Time

  • Executive Director/General Manager
    Sunrise Senior Living    Gilbert, AZ 85295
     Posted about 5 hours    

    **_Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of._**

    **JOB ID**



    **_"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."_**

    **_- Sunrise Leader_**

    The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.



    As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:

    Inspiring Others:

    + Motivates individuals toward higher levels of performance that are aligned with the organization’s vision and values.

    + Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.

    + Models a strong belief in mission, vision, and purpose.

    + Clearly articulates, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.

    Guiding Team Success:

    + Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals.

    + Provides clear direction and structure for the team in order to support their success.

    + Effectively manages the talent selection process by utilizing Sunrise best practices and resources.

    + Embraces workforce diversity.

    + Establishes stretch but realistic team goals and motivates the team to work together to achieve them.

    + Shares important and relevant information with the team.

    + Ensures consistent and timely orientation and ongoing training is delivered to team members.

    + Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.

    + Promotes the Employee Assistance Program (EAP) as a resource for team members.

    + Researches and resolves Hotline Call Reports timely and effectively.

    Coaching and Developing Others:

    + Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.

    + Conveys performance expectations and provides timely feedback to ensure performance standards are met.

    + Holds effective 1:1 meetings with direct reports.

    + Provides feedback and counsels on a continuous basis.

    + Supports team members’ career growth by having regular development-focused conversations.

    + Utilizes and promotes Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.

    + Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.

    + Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.

    Creating a Culture of Trust:

    + Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect, creates and protects a high-trust environment by setting an example, advocates for others in the face of challenges, removes barriers to trust, and rewards others for demonstrating behaviors that cultivate trust.

    + Demonstrates personal integrity and sets an example by being honest, keeping commitments and behaving consistently.

    + Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions.

    + Listens and responds with empathy.

    + Treats people with dignity, respect, and fairness.

    + Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.

    + Encourages disclosure and facilitates an open exchange of ideas.

    + Advocates for both team members and residents.

    + Provides frequent and consistent communication with team, residents, and the community.

    Leading Change:

    + Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change.

    + Identifies change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.

    + Creates momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.

    + Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.

    Customer Focus:

    + Ensures that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers’ and own organization’s needs and promotes and operationalizes customer service as a value.

    + Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.

    + Leads the development and regular review of the engagement improvement plan.

    + Effectively resolves customer concerns through consistent use of the problem resolution program.

    + Holds consistent, effective Resident Council meetings.

    + Achieves customer referrals on a regular, recurring basis and strives to be above the company average.

    + Ensures that the leadership team interacts with residents.

    + Maintains a commitment to say “YES” and the courage to say “NO” only when absolutely needed.

    + Strives for minimal loss of residents to competitors, with a declining trend that is below company average.

    Quality Assurance and Regulatory Compliance:

    + Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.

    + Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner.

    + Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance.

    + Acts as the Community Privacy Representative.

    + Ensures all resident administrative files are well maintained, current and in compliance with state Regulations.

    + Follows up on issues identified in the regional team site visit report.

    + Follows up on mock survey process.

    + Ensures community is in compliance with OSHA requirements.

    + Provides leadership and promotion of the Sunrise Safety and Risk Management policies.

    + Reviews all incident reports and ensures corrective actions are in place in a timely manner.

    + Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

    Family Services:

    + Maintains monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.

    + Oversees the planning of an in-house family event monthly.

    + Encourages family involvement via Volunteer Programs.

    + Makes self available to residents and their families.

    + Ensures implementation and maintenance of a family support program.

    + Ensures Family Service Meetings are happening regularly according to Sunrise policy.

    + Ensures Sunrise Wellness and Resident Care systems are implemented and followed.

    Business Development and Top Line Growth:

    + Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.

    + Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.

    + Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP’s/SPP’s and sales.

    + Spends five minutes per day, performing post call reviews of DOS’s in-person presentations.

    + Holds DOS accountable for the community’s daily contact goal.

    + Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins.

    + Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.

    Driving for Results:

    + Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals and works tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

    + Meets NOI expectations.

    + Meets occupancy expectations.

    + Manages the P&L.

    + Achieves and executes consistent labor schedules seven days a week.

    + Achieves great resident retention through a focus on service.

    + Actively participates in local business councils.

    + Instills in team members a “whole community approach”.

    + Drives ownership to the department leaders.

    Business Acumen:

    + Uses one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and uses one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.

    + Meets the financial targets with the goal to maximize the capital partners return.

    + Thinks abstractly and makes things work when there is no absolute instruction and is able to adapt to business needs.

    + Possesses functional knowledge of all operating programs including memory care, clinical, dining, and social programs.

    + Makes accurate forecasts.

    + Overcomes competitive obstacles.

    + Understands market dynamics:

    + What is our niche?

    + What do we do better or worse than our competition?

    + New service opportunities.

    + Demographics – culture, income, ethnicity, size.

    + Labor availability – overcome obstacles.

    Financial Management:

    + Strives to improve profitability year over year in line with owner expectations.

    + Prepares and adheres to the community budget.

    + Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.

    + Reviews monthly financial statements and implements plans of action for deficiencies.

    + Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.

    + Effectively manages collections process.

    + Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes.

    + Manages key, non-labor operating costs in line with budgeted levels.

    + Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.

    Operational Decision Making:

    + Secures and compares information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.

    + Complies with all regulations and principles.

    + Thinks past today (proactive).

    + Learns from bad decisions.

    + Encourages and rewards for prudent risk taking.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:

    + College degree preferred; degree and management experience may be required per state/provincial requirements.

    + Administrator’s License / certification may be required per state/provincial requirements.

    + Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.

    + Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.

    + Previous sales experience preferred, including building customer relationships, and resolving customer concerns.

    + Passion for working with seniors.

    + Demonstration of success in managing operating expenses.

    + Ability to handle multiple priorities effectively.

    + Ability to delegate assignments to the appropriate individuals.

    + Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.

    + Proficient in organizational and time management skills.

    + Demonstrates good judgment and problem solving and decision-making skills.

    + Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.

    + As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.

    + Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.


    Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

    At Sunrise, you will…

    **Make a Difference Every Day**

    We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

    **Be Part of a Uniquely Supportive Community**

    The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

    **I** **gnite Your Potential**

    We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

    **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**


    Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.


    Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

    **Location : Name** _Sunrise of Gilbert_

    **Type** _Full-Time_

    **_Location : Address_** _580 S. Gilbert Road_

    **_Location : City_** _Gilbert_

    **_Location : State/Province (Full Name)_** _Arizona_

    Sunrise Senior Living is an Equal Opportunity Employer.

    Employment Type

    Full Time

  • Operations Manager - Remote
    Sharecare, Inc.    Phoenix, AZ 85067
     Posted about 5 hours    

    **Job Description:**

    Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .

    **Job Summary:**

    The Manager of Operations has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

    **Essential Job Functions:**

    **Organizational Leadership**

    + Set the tone and vision for the respective division with respect to Sharecare’s core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation

    + Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably

    + Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization

    + Set parameters and guidelines to measure performance to objectives

    **Financial Management**

    + Assist in the development of annual budgeting and fiscal planning as required

    + Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins

    + Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas

    **Primary Customer Service Responsibilities**

    + Assist in strengthening existing client relations

    + Facilitate the development of new relations on existing accounts or new accounts

    + Heavy coordination with Manager(s) and Director of Client Success to ensure total customer satisfaction

    **Physical Requirements:**

    + Ability to sit or stand for long periods of time

    + Physical ability to lift and carry 25 lbs. of materials

    + Speaking and hearing ability sufficient to effectively communicate

    + Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks

    **Information Governance Accountabilities** :

    + A high-level understanding of the organization’s information governance program and role-specific accountabilities

    + A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information

    + Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided

    + Participation in education as required for corporate compliance and role-specific functions and tasks


    + Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes

    + Comply with all regulations regarding corporate integrity and security obligations

    + Report unethical, fraudulent or unlawful behavior or activity

    + Maintain current and annual HIPAA certification


    + Master’s degree strongly preferred

    + Minimum of 7-10 years proven success in manager or director level role

    + Extremely team oriented

    + High proficiency in Microsoft products required, Outlook, Word and Excel

    + Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines

    + Superior communication skills

    + Outstanding customer service with strong negotiation skills

    + Detail oriented, with strong analytical skills and effective problem-solving skills

    + Ability to handle confidential materials and information in a professional manner

    Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

    Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

    Employment Type

    Full Time

  • Funeral Director
    SCI Shared Resources, LLC    Glendale, AZ 85301
     Posted about 5 hours    

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work!

    Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).


    Arrangements Conference

    + Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.

    + May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.

    + Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.

    + Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.

    + Responsible for reviewing and authorizing merchandise and service contract revisions.

    Directing Services

    + Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

    + Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.

    + Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.

    Event Planning

    + Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.

    + May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.

    + May attend community or charity events to represent and promote the location or market.


    + Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

    + Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.

    **Minimum requirements**

    Education & Licenses

    + Graduated from an accredited school or college of mortuary science

    + Current Funeral Director license within the practicing state

    + Valid state driver’s license with an acceptable driving record required to operate company owned vehicles


    + Industry experience is preferred

    Knowledge, Skills & Abilities

    + Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.

    + Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

    + Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated

    + Ability to build professional and trusting business relations

    + Professional written and verbal communication skills

    + Public speaking skills with the ability to influence and gain consensus

    + Proficient using databases in automated processes

    + Proficient MS Office skills

    **Work conditions**

    + Environment - Work is both indoors and outdoors during all seasons and weather

    + Attire - professional business attire required when in contact with families

    + Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings

    + Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    + Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

    + Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary

    Postal Code: 85301

    Category (Portal Searching): Operations

    Job Location: US-AZ - Glendale

    Job Profile ID: F00219

    Time Type: Full time

    Location Name: West Resthaven Funeral Home - Resthaven Park Cemetery

    Employment Type

    Full Time

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