Customs and Border Protection Officers

Description

The Safety and Well Being (SWB) Call Specialist will be responsible for responding to providing quality services to the children, sponsors, community members and other callers, while maintaining professional judgement, especially in situations where the caller is in crisis. The position reports to Lead SWB Call Specialist.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized, and empowered workforce.

This will be a remote position.

Key Responsibilities:

+ Make and respond to all calls as needed.

+ Maintain composure and professionalism when calls involve reports of behavioral disruptions, mental health crisis, or runaway behaviors or requests for family emotional, behavioral, or psychological supports and interventions.

+ Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.

+ Ensure compliance and state and federal requirements.

+ Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.

+ Assure uniform quality standards are applied to all calls.

+ Meet all deadlines required by program supervisor and federal partners.

+ Ability to effectively communicate in writing and verbally in English and Spanish

+ Work in cooperation with stakeholders, including legal service providers, court officials, State and Federal partners.

+ Assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

+ Complete tasks required pertaining to 30-day SWB assessments.

+ Complete ingoing/outbound calls to assess safety of clients who have been reunified, clients who are believed to have a safety concern, and

+ Make appropriate referrals to Federal, State and local officials.

+ Recognize the need for crisis intervention and elevate a call for further assistance.

+ Document all calls electronically.

+ Provide all information for reports in a timely manner.

+ Follow all protocols and policies in answering calls.

Basic Qualifications:

+ Bachelors degree.

+ Minimum of 2 years of experience working with immigrant populations and/or child welfare field.

+ Bi-lingual English and Spanish.

+ Tier 2 Security clearance within the last two years.

Preferred Skills/Experience:

+ Minimum of 2 years’ experience working with unaccompanied children or refugee minors.

+ Minimum of 2 years’ experience interviewing children.

+ Experience with Office of Refugee Resettlement.

+ Call Center experience.

+ Ability to work weekends, nights, evenings and holidays as needed or requested by the position.

Professional Skills:

+ Strong oral and written communication skills

+ Strong analytical, problem-solving, and decision-making capabilities.

+ Strong attention to detail.

+ Ability to multi-task in a fast-paced environment.

+ Ability to work well both individually and in a team environment.

+ Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.

+ Ability to work with all levels of internal staff, as well as outside clients and vendors.

+ Ability to be flexible to handle multiple priorities.

+ Ability to travel up to 25%

+ Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

+ Uphold confidentiality in all areas of the service population.

+ Sound business ethics, including the protection of proprietary and confidential information.

\#OREVT

**Working at ICF**

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$52,488.00 - $89,230.00

Nationwide Remote Office (US99)

Description

The Safety and Well Being (SWB) Call Specialist will be responsible for responding to providing quality services to the children, sponsors, community members and other callers, while maintaining professional judgement, especially in situations where the caller is in crisis. The position reports to Lead SWB Call Specialist.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized, and empowered workforce.

This will be a remote position.

Key Responsibilities:

+ Make and respond to all calls as needed.

+ Maintain composure and professionalism when calls involve reports of behavioral disruptions, mental health crisis, or runaway behaviors or requests for family emotional, behavioral, or psychological supports and interventions.

+ Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.

+ Ensure compliance and state and federal requirements.

+ Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.

+ Assure uniform quality standards are applied to all calls.

+ Meet all deadlines required by program supervisor and federal partners.

+ Ability to effectively communicate in writing and verbally in English and Spanish

+ Work in cooperation with stakeholders, including legal service providers, court officials, State and Federal partners.

+ Assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

+ Complete tasks required pertaining to 30-day SWB assessments.

+ Complete ingoing/outbound calls to assess safety of clients who have been reunified, clients who are believed to have a safety concern, and

+ Make appropriate referrals to Federal, State and local officials.

+ Recognize the need for crisis intervention and elevate a call for further assistance.

+ Document all calls electronically.

+ Provide all information for reports in a timely manner.

+ Follow all protocols and policies in answering calls.

Basic Qualifications:

+ Bachelors degree.

+ Minimum of 2 years of experience working with immigrant populations and/or child welfare field.

+ Bi-lingual English and Spanish.

+ Tier 2 Security clearance within the last two years.

Preferred Skills/Experience:

+ Minimum of 2 years’ experience working with unaccompanied children or refugee minors.

+ Minimum of 2 years’ experience interviewing children.

+ Experience with Office of Refugee Resettlement.

+ Call Center experience.

+ Ability to work weekends, nights, evenings and holidays as needed or requested by the position.

Professional Skills:

+ Strong oral and written communication skills

+ Strong analytical, problem-solving, and decision-making capabilities.

+ Strong attention to detail.

+ Ability to multi-task in a fast-paced environment.

+ Ability to work well both individually and in a team environment.

+ Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.

+ Ability to work with all levels of internal staff, as well as outside clients and vendors.

+ Ability to be flexible to handle multiple priorities.

+ Ability to travel up to 25%

+ Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

+ Uphold confidentiality in all areas of the service population.

+ Sound business ethics, including the protection of proprietary and confidential information.

\#OREVT

**Working at ICF**

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$52,488.00 - $89,230.00

Nationwide Remote Office (US99)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Remote Bilingual Spanish Customer Service Representative**

**$17.00/ Hourly**

**Paid Training**

**Equipment Provided**

**Full-time with Full Benefits**

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

**Shifts** **:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

**Join the Conduent Customer Service Team**

Come join us and grow with a team of people who will challenge and inspire you to be the best!

**Working for you**

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

+ $17.00 per hour pay rate (bi-weekly pay)

+ Paid Training with Equipment provided.

+ Full-time schedule (40 hrs. a week)

+ Career Growth Opportunities

+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

**About the Role**

+ Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

+ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.

+ Accurately document enrollment requests, status changes, complaints, and grievances

+ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

+ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

+ Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

**Requirements**

+ Basic understanding of a call center environment in a customer service role and quality monitoring processes.

+ Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.

+ Ability to problem solve through analysis and ongoing feedback.

+ Achieve results through knowledge, empathy, and commitment.

+ Ability to work with people of diverse backgrounds.

+ High School diploma or GED

+ Background and drug screening required.

**States that are Not Applicable for this position:**

+ AK, CA, HI, MA, IL, MT, NY

+ Metro Areas: MN- Minneapolis, IL, NY - NYC

+ OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

\#Remote44

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Remote Bilingual Spanish Customer Service Representative**

**$17.00/ Hourly**

**Paid Training**

**Equipment Provided**

**Full-time with Full Benefits**

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

**Shifts** **:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

**Join the Conduent Customer Service Team**

Come join us and grow with a team of people who will challenge and inspire you to be the best!

**Working for you**

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

+ $17.00 per hour pay rate (bi-weekly pay)

+ Paid Training with Equipment provided.

+ Full-time schedule (40 hrs. a week)

+ Career Growth Opportunities

+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

**About the Role**

+ Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

+ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.

+ Accurately document enrollment requests, status changes, complaints, and grievances

+ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

+ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

+ Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

**Requirements**

+ Basic understanding of a call center environment in a customer service role and quality monitoring processes.

+ Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.

+ Ability to problem solve through analysis and ongoing feedback.

+ Achieve results through knowledge, empathy, and commitment.

+ Ability to work with people of diverse backgrounds.

+ High School diploma or GED

+ Background and drug screening required.

**States that are Not Applicable for this position:**

+ AK, CA, HI, MA, IL, MT, NY

+ Metro Areas: MN- Minneapolis, IL, NY - NYC

+ OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

\#Remote44

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**About this role:**

Wells Fargo is seeking a Bilingual-Spanish Contact Center Mortgage Associate in Consumer Direct as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .

Our Mortgage Sales Associates focus on delivering an exceptional experience for our customers through financial advice and guidance, coupled with providing the products and services, that will help them realize their financial hopes and dreams through home ownership. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Sales Center hours of operation are Monday-Friday 9:30 am to 6pm, Saturday 7:30am to 4pm AZ time.

**In this role, you will:**

+ Participate in assessing customer needs through financial consultation and offering products and services to prospective customers using either pre-established leads or leads sourced by incumbents

+ Assess customer needs and offer products and services that meet customer satisfaction

+ Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Contact Center Sales functional area, policies, procedures, and compliance requirements

+ Act as a liaison between various functional areas and customers to reach conclusions with the customer

+ Provide information to managers, colleagues, and stakeholders related to Contact Center Sales function

+ Interact regularly with prospective customers regarding their needs, their company's current promotions, and new products and services

+ This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

**Required Qualifications:**

+ 6+ months of Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking, reading, and writing proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to effectively listen and elicit information

+ Experience addressing and resolving complex customer issues

+ Excellent verbal, written, and interpersonal communication skills

+ Basic knowledge and understanding of banking products and services

+ Basic Microsoft Office skills

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information

+ Ability to troubleshoot common computer problems

+ Ability to address and resolve complex customer issues

**Job Expectations:**

+ Must take and pass required language assessment

+ This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

+ Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

**Posting End Date:**

8 May 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-362561

**Updated:** Wed May 01 00:00:00 UTC 2024

**Location:** TEMPE,Arizona

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #8955, located at: 4231 E Thomas Rd. Phoenix, AZ 85018

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Job Description

A federal client is seeking a Bilingual Lead Educator to support unaccompanied minors at a foster care location in Cincinnati, OH. The Bilingual Educator will be responsible for supervising the Educator team and providing minors with the appropriate and positive educational environment. The Lead Educator creates the education program and leads in class education to a wide range of minors temporarily in the program.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Social work, Early Childhood Education or Elementary Education.

Mission first mentality and care for youth and minors.

2 years of experience teaching, creating lesson plans, classroom management, and student engagement strategies.

one year of supervisory experience.

Bilingual fluency in English and Spanish. Documentation is in English, but instruction in the classroom will be in Spanish.

Proficient use of computers, tablets, printers, and MS office suite of tools (Excel, Word, PowerPoint).

Willingness to work flexible and non-traditional hours to meet program needs. Ability to work independently and as a part of a cross functional team. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Description

The Bilingual FRA (Family Reunification Application) Call Specialist will be responsible for outbound and inbound calls to assist in identifying and supporting potential sponsors for unaccompanied children (UC). In particular, the FRA Call Specialist will assist potential sponsors in completing the FRA if needed, explain what supporting documentation is needed to be sent in with the FRA and assist callers with any tasks pertaining to the FRA. The position reports to FRA Call Specialist Supervisor. There will be up to 25% travel as needed.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce.

Key Responsibilities:

+ Make and respond to all calls as needed.

+ Maintain composure and professionalism when calls involve reports of behavioral disruptions, mental health crisis, or runaway behaviors or requests for family emotional, behavioral, or psychological supports and interventions.

+ Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.

+ Ensure compliance and state and federal requirements.

+ Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.

+ Assure uniform quality standards are applied to all calls.

+ Meet all deadlines required by program supervisor and federal partners.

+ Ability to effectively communicate in writing and verbally in English and Spanish

+ Work in cooperation with stakeholders including legal service providers, court officials, State and Federal partners.

+ Screen for behavior, circumstances or conditions that may affect child safety.

+ Complete tasks required pertaining to 30-day SWB assessments.

+ Complete ingoing/outbound calls to assess safety of clients who have been reunified, clients who are believed to have a safety concern, and

+ Make appropriate referrals to federal, state, and local officials.

+ Assess the need for crisis intervention and elevate call appropriately for further assistance.

+ Document all calls electronically.

+ Provide all information for reports in a timely manner.

+ Follow all protocols and policies in answering calls.

Basic Qualifications:

+ Bachelors degree.

+ Minimum of 2 years of experience working with immigrant populations and/or child welfare field.

+ Bilingual (English and Spanish)

+ ACF Tier 2 security clearance or within the past two years.

Preferred Skills/Experience:

+ Minimum of 2 years’ experience working with unaccompanied children or refugee minors.

+ Minimum of 2 years’ experience interviewing children.

+ Experience with Office of Refugee Resettlement.

+ Ability to work weekends, nights, evenings, and holidays as needed or requested by the position.

Professional Skills:

+ Strong oral and written communication skills

+ Strong analytical, problem-solving, and decision-making capabilities.

+ Strong attention to detail.

+ Ability to multi-task in a fast-paced environment.

+ Ability to work well both individually and in a team environment.

+ Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.

+ Ability to work with all levels of internal staff, as well as outside clients and vendors.

+ Ability to be flexible to handle multiple priorities.

+ Ability to travel up to 25%

+ Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

+ Uphold confidentiality in all areas of the service population.

+ Sound business ethics, including the protection of proprietary and confidential information.

\#OREVT

**Working at ICF**

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$52,488.00 - $89,230.00

Nationwide Remote Office (US99)

Description

The Bilingual FRA (Family Reunification Application) Call Specialist will be responsible for outbound and inbound calls to assist in identifying and supporting potential sponsors for unaccompanied children (UC). In particular, the FRA Call Specialist will assist potential sponsors in completing the FRA if needed, explain what supporting documentation is needed to be sent in with the FRA and assist callers with any tasks pertaining to the FRA. The position reports to FRA Call Specialist Supervisor. There will be up to 25% travel as needed.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized and empowered workforce.

Key Responsibilities:

+ Make and respond to all calls as needed.

+ Maintain composure and professionalism when calls involve reports of behavioral disruptions, mental health crisis, or runaway behaviors or requests for family emotional, behavioral, or psychological supports and interventions.

+ Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.

+ Ensure compliance and state and federal requirements.

+ Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.

+ Assure uniform quality standards are applied to all calls.

+ Meet all deadlines required by program supervisor and federal partners.

+ Ability to effectively communicate in writing and verbally in English and Spanish

+ Work in cooperation with stakeholders including legal service providers, court officials, State and Federal partners.

+ Screen for behavior, circumstances or conditions that may affect child safety.

+ Complete tasks required pertaining to 30-day SWB assessments.

+ Complete ingoing/outbound calls to assess safety of clients who have been reunified, clients who are believed to have a safety concern, and

+ Make appropriate referrals to federal, state, and local officials.

+ Assess the need for crisis intervention and elevate call appropriately for further assistance.

+ Document all calls electronically.

+ Provide all information for reports in a timely manner.

+ Follow all protocols and policies in answering calls.

Basic Qualifications:

+ Bachelors degree.

+ Minimum of 2 years of experience working with immigrant populations and/or child welfare field.

+ Bilingual (English and Spanish)

+ ACF Tier 2 security clearance or within the past two years.

Preferred Skills/Experience:

+ Minimum of 2 years’ experience working with unaccompanied children or refugee minors.

+ Minimum of 2 years’ experience interviewing children.

+ Experience with Office of Refugee Resettlement.

+ Ability to work weekends, nights, evenings, and holidays as needed or requested by the position.

Professional Skills:

+ Strong oral and written communication skills

+ Strong analytical, problem-solving, and decision-making capabilities.

+ Strong attention to detail.

+ Ability to multi-task in a fast-paced environment.

+ Ability to work well both individually and in a team environment.

+ Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.

+ Ability to work with all levels of internal staff, as well as outside clients and vendors.

+ Ability to be flexible to handle multiple priorities.

+ Ability to travel up to 25%

+ Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

+ Uphold confidentiality in all areas of the service population.

+ Sound business ethics, including the protection of proprietary and confidential information.

\#OREVT

**Working at ICF**

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$52,488.00 - $89,230.00

Nationwide Remote Office (US99)

**The Opportunity**

RELOCATION and SOME TRAVEL REQUIRED

CSL Plasma is one of the World's largest collectors of human plasma. Our work helps ensure that tens of thousands of people with rare and serious diseases live normal, healthy lives. CSL Plasma has 325+ collection centers in the U.S.

Our Management Trainees are partnered with some of our most experienced, knowledgeable and passionate leaders across the fleet.

**The Role**

​This is a 6 – 9 month accelerated training program and offers professionals a Promising FUTURE with a clear career path. You can expect to receive development opportunities through live environment and classroom-style training, one-on-one mentoring, networking and travel opportunities.

You will relocate with a promotion to Assistant Manager Quality at any one of CSL's plasma centers located within the states of Arizona, California, Idaho, Nevada, Oregon or Washington after training is completed. Company paid relocation assistance provided. overnight travel up to 25% of time.

You will report to the Assistant Manager Quality.

**Three Phases of the Management Trainee Program:**

**1. Production Training (6 weeks):**

You will learn staff responsibilities, including: Medical Reception Technician, Donor Support Technician, Phlebotomy and Plasma Processing Technician.

**2. Center Leadership Training (10 – 14 weeks):**

You will travel overnight a total of 5 weeks to our leadership training sites (1 – 3 weeks at a time) to attend classroom style and live-environment training.

**3. Leadership Experience & Development (12 weeks):**

You will receive weekly one-on-one mentoring with your Sponsor (mentor) and complete a series of leadership development classes. Some of your daily responsibilities will include:

+ Trending and investigations of deviations

+ Change management and improvement plans

+ Provide feedback to staff on observations

+ Lead audits and ensure center is inspection-ready.

After completing the three phases, you will be eligible to apply for a promotion. You will travel overnight to support other centers until promoted.

**Your Skills and Experience**

**Education:**

+ Bachelor's degree or equivalent combination of education and professional work experience including 1 year supervisory or leadership experience.

+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

**Your Benefits:**

+ Medical/Dental/Vision - (eligible on day one of employment)

+ Maternity/Paternity Leave

+ Short and Long-term disability

+ Tuition assistance

+ 401(k) plan

+ 15 days of PTO

+ 4 personal holidays

+ 9 company holidays annually

+ CSL Share Plan (15% Discount)

+ Well-Being Program

+ Financial Advising & Legal Services

+ Adoption Assistance

**Our Benefits**

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

**About CSL Plasma**

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

**We want CSL to reflect the world around us**

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

**Do work that matters at CSL Plasma!**

R-231818

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement