Customs and Border Protection Officers

Bilingual Field Data Collector - SCF

Job no: 503294 Work type: Intermittent Location: Phoenix, AZ Capability Area: Field, Field Interviewer

Who We Are

NORC at the University of Chicago (NORC) is an objective, nonpartisan research organization that delivers insights and analysis decision-makers trust.

What We Do

*This position includes a $500 sign-on bonus*

Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.

**This position requires an individual who is Spanish-language proficient at a conversational level.**

NORC partners with government, corporate, and nonprofit clients around the world to conduct survey research that informs critical decisions facing society.

+ NORC Field Data Collectors, internally known as field interviewers, play a significant role in collecting the data that drives our research.

The Ideal Candidate for Field Data Collector

+ Available to work a flexible, part-time schedule. Our most successful interviewers typically dedicate 4-6 hours a day to working on their assignments.

+ Self-starter who can manage, organize, and commit to their own work schedule.

+ Enjoys meeting new people from diverse backgrounds and professions.

+ Has field interviewing, sales, hospitality, marketing, financial, real estate, tax preparation, teaching, or customer service experience.

Requirements For Employment

+ Ability to speak, read, and write in Spanish and English.

+ Must be at least 18 years of age.

+ High School Diploma or GED Preferred.

+ Willing to work a flexible schedule of 15 – 25 hours per week.

+ Must be comfortable contacting people in-person at their homes, often without notice. Flexible availability to work a mix of weekdays, and evenings/weekends often to reach people who are not home during the work week.

+ Valid driver’s license, automobile insurance, and access to reliable transportation.

+ Must be willing to drive 50 miles or more round trip to complete required task.

+ Must reside within 100 miles of the location displayed in this job posting.

+ Must be able to use a NORC-provided tablet and applications for tasks such as sending emails and capturing notes about work completed.

+ Must attend all virtual and in-person training sessions.

+ Have ability to travel for 3 day in-person training sessions located in Greater Chicago, NYC, or Los Angeles area.

+ All employees hired for this position must present evidence of their identity and authorization to work in the United States.

+ Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

Salary And Benefits

This position is classified as intermittent. The pay range for this position will be$19.00 – $28.41per hour, based on experience and geographic location.

+ Field Interviewers working on the 2025 SCF project are eligible to earn an additional $50 - $100 biweekly, if required training and performance standards are met and maintained.

+ NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $4.93 for each hour worked, and contributions will be made on a quarterly basis.

+ Intermittent staff are eligible to make pre-tax or post-tax contributions as part of NORC’s Supplemental Retirement Plan.

+ NORC will provide compensation for:training hours, mileage reimbursement, and other approved expenses.

+ Corporate Discounts.

+ Free counseling and referrals through NORC's Employee Assistance Program.

+ Eligible for paid sick leave.

+ Eligible for holiday pay.

+ Paid orientation and training.

+ Possibility for advancement into full-time management roles.

+ Opportunity for annual raises and/or performance bonuses for those who meet performance goals.

NORC’s Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

Other Important Details to Note

+ TheSurvey of Consumer Finances (SCF)collects information about the financial assets and liabilities of American households. Policymakers use SCF data to understand differences in the wealth and financial well-being of American families across time.

+ Learn more about thisproject:Home | SCF | NORC at the University of Chicago (https://scf.norc.org/index.html) .

+ Much of the work needed for this project is completed from March to June 2025. All field interviewers wishing to continue working on this project to its anticipated end of December 2025 must complete additional training.

+ Because of the temporary nature of field work, these positions are great for students, teachers, real estate agents, tax preparers, retirees, and all others who are looking for flexible work.

Learn more on ourwebsite: Field Interviewer Career Page (https://www.norc.org/about/careers/field-interviewers.html)

About NORC

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

EEO Statement

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.

Advertised: January 27, 2025 Mountain Standard TimeApplications close: February 21, 2025 Mountain Standard Time

**Total Benefit Communications** (TBC), an Ascensus® company, specializes in employee benefit communication and education services throughout the United States. Our highly qualified professionals help companies meet their enrollment goals efficiently and effectively, while ensuring employees understand their company offered benefits.

This is an Employee Benefits consultant role with the majority of the meeting offerings in the 4th quarter of the year. **This role requires the applicant be fluent in Spanish, and/or Creole, and/or Vietnamese** . You must be a flexible self-starter and willing to accept meetings. These 1099 roles are ideal for consultants who have availability Monday-Friday during normal working hours. This role is for education purposes only and there is no selling involved. This role is ideal for Independent Insurance Agents, Career Consultants in this field currently or in the past, Retirees with a background in Employee Benefits, or anyone with a background in benefit offerings that have availability during the days/times needed.

**Group Health, Medicare or 401(k) Skills Required**

+ **Experience** : Minimum of 5 years working with employees/retirees on health plans, retirement plans, and/or ancillary benefits. (Medicare experience required for Savannah, GA)

+ **Education** : Ability to educate employees through presentations, benefit fairs, and webinars.

+ **Industry Knowledge** : Up-to-date knowledge of the employee benefits/Medicare industry, including recent updates, legislation, and changes.

+ **Relationship Management** : Ability to establish and maintain professional relationships with client company contacts.

+ **Presentation Skills** : Comfortable presenting to small and medium-sized groups, including handling Q&A sessions.

+ **Coordination** : Ability to coordinate with client contacts to understand their plan offerings and prepare for meetings.

+ **Medicare Certifications** : Completion of client company required certifications, if applicable.

+ **Licensing** : Active residential Health/Accident/Sickness state insurance license required for Medicare meetings.

+ **Travel** : Willingness to travel for assignments.

+ **Language Skills** : Bilingual in English and Spanish preferred.

+ **Physical Ability** : Ability to occasionally move boxes of training materials up to 20 lbs. and present in person for extended periods.

Please refer to this FAQ (https://ascensus0-my.sharepoint.com/:w:/g/personal/julie\_benefitprojects\_com/EXjAQcuwpTJMkOCfhqb8f2kBxnhEaebx3GFNxzQ4ZAZIYA) for additional information about these roles.

For additional information on Total Benefit Communications, please visit our website at www.benefitprojects.com

_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

**Total Benefit Communications** (TBC), an Ascensus® company, specializes in employee benefit communication and education services throughout the United States. Our highly qualified professionals help companies meet their enrollment goals efficiently and effectively, while ensuring employees understand their company offered benefits.

This is an Employee Benefits consultant role with the majority of the meeting offerings in the 4th quarter of the year. **This role requires the applicant be fluent in Spanish, and/or Creole, and/or Vietnamese** . You must be a flexible self-starter and willing to accept meetings. These 1099 roles are ideal for consultants who have availability Monday-Friday during normal working hours. This role is for education purposes only and there is no selling involved. This role is ideal for Independent Insurance Agents, Career Consultants in this field currently or in the past, Retirees with a background in Employee Benefits, or anyone with a background in benefit offerings that have availability during the days/times needed.

**Group Health, Medicare or 401(k) Skills Required**

+ **Experience** : Minimum of 5 years working with employees/retirees on health plans, retirement plans, and/or ancillary benefits. (Medicare experience required for Savannah, GA)

+ **Education** : Ability to educate employees through presentations, benefit fairs, and webinars.

+ **Industry Knowledge** : Up-to-date knowledge of the employee benefits/Medicare industry, including recent updates, legislation, and changes.

+ **Relationship Management** : Ability to establish and maintain professional relationships with client company contacts.

+ **Presentation Skills** : Comfortable presenting to small and medium-sized groups, including handling Q&A sessions.

+ **Coordination** : Ability to coordinate with client contacts to understand their plan offerings and prepare for meetings.

+ **Medicare Certifications** : Completion of client company required certifications, if applicable.

+ **Licensing** : Active residential Health/Accident/Sickness state insurance license required for Medicare meetings.

+ **Travel** : Willingness to travel for assignments.

+ **Language Skills** : Bilingual in English and Spanish preferred.

+ **Physical Ability** : Ability to occasionally move boxes of training materials up to 20 lbs. and present in person for extended periods.

Please refer to this FAQ (https://ascensus0-my.sharepoint.com/:w:/g/personal/julie\_benefitprojects\_com/EXjAQcuwpTJMkOCfhqb8f2kBxnhEaebx3GFNxzQ4ZAZIYA) for additional information about these roles.

For additional information on Total Benefit Communications, please visit our website at www.benefitprojects.com

_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

**Total Benefit Communications** (TBC), an Ascensus® company, specializes in employee benefit communication and education services throughout the United States. Our highly qualified professionals help companies meet their enrollment goals efficiently and effectively, while ensuring employees understand their company offered benefits.

This is an Employee Benefits consultant role with the majority of the meeting offerings in the 4th quarter of the year. **This role requires the applicant be fluent in Spanish, and/or Creole, and/or Vietnamese** . You must be a flexible self-starter and willing to accept meetings. These 1099 roles are ideal for consultants who have availability Monday-Friday during normal working hours. This role is for education purposes only and there is no selling involved. This role is ideal for Independent Insurance Agents, Career Consultants in this field currently or in the past, Retirees with a background in Employee Benefits, or anyone with a background in benefit offerings that have availability during the days/times needed.

**Group Health, Medicare or 401(k) Skills Required**

+ **Experience** : Minimum of 5 years working with employees/retirees on health plans, retirement plans, and/or ancillary benefits. (Medicare experience required for Savannah, GA)

+ **Education** : Ability to educate employees through presentations, benefit fairs, and webinars.

+ **Industry Knowledge** : Up-to-date knowledge of the employee benefits/Medicare industry, including recent updates, legislation, and changes.

+ **Relationship Management** : Ability to establish and maintain professional relationships with client company contacts.

+ **Presentation Skills** : Comfortable presenting to small and medium-sized groups, including handling Q&A sessions.

+ **Coordination** : Ability to coordinate with client contacts to understand their plan offerings and prepare for meetings.

+ **Medicare Certifications** : Completion of client company required certifications, if applicable.

+ **Licensing** : Active residential Health/Accident/Sickness state insurance license required for Medicare meetings.

+ **Travel** : Willingness to travel for assignments.

+ **Language Skills** : Bilingual in English and Spanish preferred.

+ **Physical Ability** : Ability to occasionally move boxes of training materials up to 20 lbs. and present in person for extended periods.

Please refer to this FAQ (https://ascensus0-my.sharepoint.com/:w:/g/personal/julie\_benefitprojects\_com/EXjAQcuwpTJMkOCfhqb8f2kBxnhEaebx3GFNxzQ4ZAZIYA) for additional information about these roles.

For additional information on Total Benefit Communications, please visit our website at www.benefitprojects.com

_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

**Total Benefit Communications** (TBC), an Ascensus® company, specializes in employee benefit communication and education services throughout the United States. Our highly qualified professionals help companies meet their enrollment goals efficiently and effectively, while ensuring employees understand their company offered benefits.

This is an Employee Benefits consultant role with the majority of the meeting offerings in the 4th quarter of the year. **This role requires the applicant be fluent in Spanish, and/or Creole, and/or Vietnamese** . You must be a flexible self-starter and willing to accept meetings. These 1099 roles are ideal for consultants who have availability Monday-Friday during normal working hours. This role is for education purposes only and there is no selling involved. This role is ideal for Independent Insurance Agents, Career Consultants in this field currently or in the past, Retirees with a background in Employee Benefits, or anyone with a background in benefit offerings that have availability during the days/times needed.

**Group Health, Medicare or 401(k) Skills Required**

+ **Experience** : Minimum of 5 years working with employees/retirees on health plans, retirement plans, and/or ancillary benefits. (Medicare experience required for Savannah, GA)

+ **Education** : Ability to educate employees through presentations, benefit fairs, and webinars.

+ **Industry Knowledge** : Up-to-date knowledge of the employee benefits/Medicare industry, including recent updates, legislation, and changes.

+ **Relationship Management** : Ability to establish and maintain professional relationships with client company contacts.

+ **Presentation Skills** : Comfortable presenting to small and medium-sized groups, including handling Q&A sessions.

+ **Coordination** : Ability to coordinate with client contacts to understand their plan offerings and prepare for meetings.

+ **Medicare Certifications** : Completion of client company required certifications, if applicable.

+ **Licensing** : Active residential Health/Accident/Sickness state insurance license required for Medicare meetings.

+ **Travel** : Willingness to travel for assignments.

+ **Language Skills** : Bilingual in English and Spanish preferred.

+ **Physical Ability** : Ability to occasionally move boxes of training materials up to 20 lbs. and present in person for extended periods.

Please refer to this FAQ (https://ascensus0-my.sharepoint.com/:w:/g/personal/julie\_benefitprojects\_com/EXjAQcuwpTJMkOCfhqb8f2kBxnhEaebx3GFNxzQ4ZAZIYA) for additional information about these roles.

For additional information on Total Benefit Communications, please visit our website at www.benefitprojects.com

_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

_A Client Relationship Consultant will not be able to perform this job without knowing how to read, write, and speak in business-level proficiency of the Spanish language._ This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

**Basic Qualifications**

- High school diploma or equivalent

- Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training

**Preferred Skills/Experience**

- Proven ability to build and foster relationships with clients through proactive outreach and follow up

- Ability to effectively engage and communicate with clients

- Thorough knowledge of applicable bank and branch policies, procedures and support systems

- Thorough knowledge of all retail products and services

- Proven customer service and interpersonal skills

- Experience in participating in sales campaigns/promotions

- Experience with using and demonstrating digital products and self-service technologies

- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset

- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

- Experience in the financial services industry preferred

\#BranchWest

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39 - $29.03

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

**Job responsibilities**

+ Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products

+ Utilizes customer service expertise to interpret needs and deliver continuous insights

+ Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

+ Excels both independently and collaboratively, driving team success and achieving goals

+ Follows all regulatory and departmental practices and procedures diligently

+ Takes ownership of each customer interaction while treating them with respect and responding with empathy

**Required qualifications, capabilities, and skills**

+ Reading and speaking in both Spanish and English fluently is required for this role

+ Communication, negotiation, information gathering, and decision-making skills

+ Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

+ Ability to manage complex customer interactions using empathy, composure, and sound judgment

+ Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

+ Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

+ Ability to solve problems and effectively present and explain solutions

+ Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

+ Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

+ High school diploma or GED required

**Preferred qualifications, capabilities, and skills**

+ Developing ability to use data to understand issues and opportunities

+ Developing skills in using AI technology for automation and prompt writing

**Work Schedule**

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**The Opportunity**

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

**The Role**

+ Prepares the autopheresis machine for the pheresis process.

+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

+ Disconnect the donor when the process is complete.

+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

+ Alerts Group Leader or Supervisor of donor flow issues.

+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.

+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

+ Maintain confidentiality of all personnel, donor and center information.

+ May be cross-trained in other areas to meet the needs of the business.

+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

+ Perform job-related duties as assigned.

**Your skills and experience**

**Education**

High school diploma or equivalent required

**Experience**

+ Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

+ Will perform basic math calculations

**Working Conditions**

(physical & mental requirements)

+ Understand, remember and apply oral and/or written instructions

+ Understand and follow basic instructions and guidelines

+ Must be able to see and speak with customers and observe equipment operation.

+ Occasionally perform tasks while standing and walking up to 100% of time

+ Reach, bend, kneel and have high level of manual dexterity

+ Occasionally be required to lift and carry up to 25 pounds

+ Fast paced environment with frequent interruptions

+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

+ Required to work overtime and extended hours to support center operational needs

**Our Benefits**

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

**About CSL Plasma**

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

**We want CSL to reflect the world around us**

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

**Do work that matters at CSL Plasma!**

R-247382

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

**Become a part of our caring community and help us put health first**

Humana’s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating 300 centers across fifteen states under two brands: CenterWell & Conviva. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our centers put the unique needs of seniors at the center of everything we do. Our Clinics offer a team-based care model where our physicians lead a multi-disciplinary care team supporting patient’s physical, emotional, and social wellness.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Nurse Practitioner (NP) works in our team-based care environment. We are a value based care provider focused on quality of care for the patients we serve. Our care team consists of doctors, advanced practice professionals, Pharm D, Care Coach Nurse, MA, Behavioral health specialist, Quality based Coder, Referral Coordinator and more. Our approach allows us to provide an unmatched experience for seniors. Our model is positioned to provide higher quality care and better outcomes for seniors by providing a concierge experience, multidisciplinary services, coordinated care supported by analytics and tools, and deep community relationships. This robust support allows our Nurse Practitioner to see fewer patients and spend more time with them.

**Patient Care** :

+ Evaluates and treats center patients in accordance with standards of care.

+ Follows level of medical care and quality for patients and monitors care using available data and chart reviews.

+ Assists in the coordination of patient services, including but not limited to specialty referrals, hospital and SNF coordination, durable medical equipment and home health care.

+ Acts as an active participant and lead with the care team through daily huddles.

+ Helps Regional Medical Director (RMD), Physician and Center Administrator in setting a tone of cooperation in practice by displaying a professional and approachable demeanor.

+ Completes all medical record documentation in a timely manner working with a quality- based coder to optimize coding specificity.

+ Follows policy and protocol defined by Clinical Leadership.

+ Meets with RMD about quality of care, review of outcome data, policy, procedure and records issues.

+ Participates in potential growth opportunities for new or existing services within the Center.

+ Participates in the local primary care “on-call” program of CenterWell Senior Primary Care.

+ Assures personal compliance with licensing, certification, and accrediting bodies.

**Use your skills to make an impact**

**Required Qualifications**

+ Minimum of two to five years directly applicable experience preferred

+ Successful completion of a Nurse Practitioner program with Board Certification

+ Active, unrestricted Nurse Practitioner license in state of practice location

+ Excellent communication skills; written and verbal, demonstrate a high level of skill with interpersonal relationships and communications with all colleagues; fully engaged in the concept of “Integrated team based care”.

+ Willingness and ability to learn/adapt to practice in a value based care setting.

+ Superior patient/customer service.

+ Basic computer skills, including email and EMR.

+ Appropriate certification to write prescriptions under the authority of a collaborating physician/medical director

+ This role is considered patient facing and is a part of our Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

+ Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing

**Preferred Qualifications**

+ Active and unrestricted DEA license

+ Medicare Provider Number/ Medicaid Provider Number

+ Experience managing Medicare Advantage panel of patients with understanding of Best Practice in coordinated care environment in a value based relationship environment

+ Knowledge of Medicare guidelines and coverage

+ Knowledge of HEDIS quality indicators

**Additional Information**

+ Guaranteed base salary + quarterly bonus

+ Excellent benefit package – **_health insurance effective on your first day of employment_**

+ CME Allowance/Time

+ Occurrence Malpractice Insurance

+ 401(k) with Employer Match

+ Life Insurance/Disability

+ Paid Time Off/Holidays

+ Minimal call

Scheduled Weekly Hours 40

Monday to Friday

8:00 a.m. to 5:00 p.m.

**Language Proficiency Testing**

Any Partners associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

\#nursepractitionerncareers

\#LI-157966401_KT1

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

**About Us**

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

**Why Wells Fargo:**

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S.

**About this role:**

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

**In this role you will:**

+ Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

+ Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

+ Receive direction from managers and exercise judgement within defined policies and procedures

+ Develop understanding of bank products and services to connect to customers' needs

+ Interact with customers to demonstrate care and build relationships

+ Provide appropriate options for bank products and services to customer

+ Refer customers' financial needs to other bankers and partners as needed

+ This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

**Required Qualifications:**

+ 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and listening proficiency in Spanish/English

**Desired Qualifications:**

+ Customer service focus with experience handling complex transactions across multiple systems

+ Experience proactively engaging with customers through outreach via phone or email

+ Ability to educate and connect customer to technology and share the value of mobile banking options

+ Ability to help customers succeed financially by offering introductions to additional team members as appropriate

+ Experience working with others on a team to meet customer needs

+ Experience fostering and developing strong customer relationships

+ Ability to build strong relationships with internal partners

+ Ability to follow policies, procedures, and regulations

+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

+ Ability to interact with integrity and professionalism with customers and team members

+ Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

+ Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

+ Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

+ Support customers and employees in resolving or escalating concerns or complaints

**Job Expectations:**

+ Ability to work a schedule that may include most Saturdays

+ Must take and pass required language assessment

+ Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

+ This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

+ This position is not eligible for Visa sponsorship

**Posting Location(s):**

+ 10651 S 51St Street Phoenix, AZ 85044

**Posting End Date:**

27 Jan 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-430501