Customs and Border Protection Officers

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Case Aides will work closely with the Case Manager and Lead Case Manager and others in collaboration for the reunification program. The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.

**RESPONSIBILITIES**

The Case Aide will perform duties including, but not limited to:

+ Must ensure that youth are properly enrolled in the programs internal intake system.

+ Complete and secure inventory of personal belongings/valuables of youth.

+ Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.

+ Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.

+ Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.

+ Assist with the coordination of legal service providers’ “Know Your Rights’ presentations.

+ Facilitate attorney to client contact as request by the attorney or youth.

+ Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.

+ Create client intake case files with necessary intake documents.

+ Assist with filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software.

+ Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.

+ Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.

+ Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s reunification and discharge from program.

+ Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care).

+ Assist with the coordination of fingerprint services for family reunification at program designated digital site.

+ Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.

+ Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error-free communication.

+ Demonstrated ability to service a diverse group of clients, to include refugees or other minority families

+ Aptitude to work cross functionally and deliver the highest qualify off work under extreme pressure and in a fast paced environment.

+ Ability to work independently and exercise a high level of confidentiality.

+ Proven experience and high level of comfortability operating technology and learning new software applications.

+ Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat

**MINIMUM QUALIFICATIONS**

+ HS Diploma; BA or BS Degree.

+ (4) four years’ experience in a professional setting preferred.

+ Bilingual English/Spanish fluency required.

+ Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.

+ Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner.

+ Must have a valid driver's license, reliable transportation, automotive insurance and a good driving record

+ Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

+ Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

**OTHER SKILLS**

+ A long-term view on people expressed through compassion and support.

+ A passion to be involved in high-impact work that makes a difference.

+ A drive for excellence and continual improvement.

+ Excellent customer service and communication skills.

+ Sensitivity to cultural diversity.

+ Enthusiastic self-starter.

+ Strong organizational and administrative skills.

+ Works well independently and as a team member.

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

**Who we are**

**National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.**

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.**

An Equal Opportunity Employer, including disability/veterans.

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP

The Case Manager is responsible for the completion and submission of timely assessments and service plans, ensuring document uploads into ORR’s UC Portal and maintaining required comprehensive case files compliant with ORR Policy and NYAP’s CQI Team. The Case Manager I is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

**RESPONSIBILITIES**

The Case Manager will perform duties including but not limited to:

+ Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies;

+ Ensure case management assessments are completed within ORR’s allotted timeframes;

+ Conduct on-site admission and initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth;

+ Conduct interviews of sponsors/family members, friends of family to vet sponsor’s ability to care for the minor(s);

+ Act as UC case POC for assigned Federal Field Specialist, Case Coordinator and Contract Field Specialist;

+ Prepare case for, conduct and lead pre staffing process with multidisciplinary team of professionals including case managers, clinical counselors, medical coordinators and other designated stakeholders;

+ Attend staffing(s) with Case Coordinators, Federal Field Specialists and other ORR stakeholders as needed;

+ Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations and legal screenings to children in care;

+ Work with program administration, clinical, medical and educational staff in identifying best case management practices while maintaining a collaborative multi-disciplinary environment;

+ Work to ensure children in care are provided a safe environment and safe and timely release from ORR care pursuant to ORR MAP Section 2; this may include completing online address searches, obtaining birth certificates to prove relationship, income verifications, background checks, and other actions to ensure proper vetting of the Sponsor, household members and adult caregivers;

+ Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by NYAP;

+ Complete and submit reunification packets and Release Requests for initial review to Lead Case Manager or Program designee;

+ Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated sponsor, including referrals for home studies and post release services (PRS);

+ Provide weekly face to face updates to youth and telephonic updates to family members/sponsor;

+ Ensure the provision of two weekly telephonic contacts with family in the US or COO, primary caregiver and/or sponsor;

+ Facilitate incoming calls to minors with the appropriate family members and other approved caregivers;

+ Facilitate attorney to client contact as requested by youth;

+ Coordinate weekly treatment team meetings with representatives from all departments at the Program;

+ Establish and maintain a strong relationship with assigned foster parents, attend meetings with foster parents and act as program liaison with foster caregivers;

+ Drive children to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as needed per contractual duties; this may also include transporting youth within the United States for reunification purposes;

+ Coordinate case management and family reunification services for children, including active involvement in discharge planning;

+ Actively participate in documenting safety plans and Post 18 age out plans;

+ Oversee and/ or actively participate in the process of reporting significant incidents (SIRs) in accordance with existing policies and procedures,

+ Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining the corresponding physical file;

+ Participate in the Continuous Quality Improvement activities on a weekly/monthly/quarterly basis;

+ Perform other duties as assigned.

**MINIMUM QUALIFICATIONS**

+ Bilingual (English-Spanish). Fluency in Spanish required. Excellent case management, verbal and written communication skills. Critical assessment and analysis skills. Motivated, organized, flexible and able to navigate multiple service priorities. Ability to work under stress and multitasking.

+ Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field. One (1) year experience preferred working with children and adolescents or in the youth services field. (volunteer and internship experienced included).

+ Must demonstrate a sincere commitment to the service and advocacy for youth and families

+ Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.

+ Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.

+ Required to work a flexible schedule to facilitate program services, including working on call schedules which includes weekends and evenings.

+ Cleared Level II background check from appropriate entity.

+ Must be at least 21 years of age at the time of hire.

+ Physical Demands:

+ Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 15 lbs required to complete daily tasks.

+ Job requires extended periods of sitting; use of various office equipment.

**OTHER SKILLS**

+ Willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.

+ Must be able to work 8 UC cases with minimal supervision, but may increase depending on sponsor category and other factors.

+ Attend all organizational required trainings.

+ Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.

+ Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.

+ Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.

+ Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.

+ Maintain a safe, clean and hazard-free work area.

+ Follow ORR, CDC, and State Covid 19 related protocols.

+ Ensure the proper supervision of youth at all times.

+ Able to react to change productively and handle other essential tasks as assigned.

+ Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal/external stakeholders.

+ Capacity to remain objective and professional in all areas of job function.

+ Demonstrates tolerance and respect for the ideas and actions of others.

+ Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio-economic challenges.

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The qualified candidate will follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

**Who we are**

**National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.**

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.**

An Equal Opportunity Employer, including disability/veterans.

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Transporter Specialist for NYAP’s La Jornada (The Journey) Program focusing on transitional foster care (TFC), will be responsible for coordinating transportation and physically escorting children who have fled their country of origin and arrived in the U.S. without a parent or legal guardian as they continue on their journey to be united with sponsors.

**RESPONSIBILITIES**

+ Must be able to travel out of state up to 40%-50% for reunification efforts.

+ Performs all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies

+ Coordinates transportation including organizing and navigating travel destinations, physically escorts, and supervises youth while in transit to scheduled and emergency appointments. Coordinates medical transports with Charge Nurse. Coordinates clinical transports with clinical staff. Coordinates reunification transports with team.

+ Tracks and assigns all doctor appointments via supervisors - attends weekly supervisor meeting.

+ Maintains a daily roster of times, dates, destinations, transporters and length of transport.

+ Provides documentation of all missed appointments or unusual events to Management Team.

+ Tracks and schedules all group outings weekly via transportation outing schedule.

+ Maintains cell phone numbers of staff on transport.

+ Ensures daily cleanliness and upkeep of all vehicles assigned to the campus – includes inspecting for cleanliness, damage, proper equipment and safe operation of vehicle.

+ Ensures vehicles are properly fueled.

+ Maintains security over the vehicles and keys.

+ Reports vehicle needs and damage to maintenance and tracks all vehicle issues in regards to repair.

+ Maintains notebooks – includes inspecting logs for completion and accuracy.

+ Provides safety training to all new hires every three weeks.

+ Collects and tracks all safety checklist sheets and provides weekly report.

+ The supervision and transport of youth requires prolonged periods of walking and standing and physical agility. May be required to run and climb flights of stairs. Must be able to participate in physical interventions with youth when necessary. Must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Will be required to complete Crisis Prevention Institute (CPI) and CPR training.

+ Schedule will vary depending on transport need; flexibility is needed.

+ Other duties may be assigned

**MINIMUM QUALIFICATIONS**

+ High school diploma or GED.

+ Experience working with at-risk youth.

+ Bilingual English/Spanish fluency is required.

+ Excellent time management and organization skills.

+ Excellent written and oral skills.

+ Applicants are required to pass an agility and strength evaluation.

+ Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.

+ Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.

**OTHER SKILLS**

+ Excellent customer service and communication skills

+ Sensitivity to cultural diversity

+ Enthusiastic self-starter

+ Works well independently and as a team member

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The qualified candidate will follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Who we are**

**National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.**

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.**

An Equal Opportunity Employer, including disability/veterans.

**Job ID Number**

R4323

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

As a Bilingual Service Desk Analyst you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.

**Job Description**

We are looking for a bilingual customer service-oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both English and Spanish speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time** and **remote** and **3rd shift** .

**What You’ll Do**

+ Provide General IT end-user support including:

+ Utilize excellent customer service skills and exceed customers’ expectations.

+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.

+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions.

+ Properly escalate unresolved issues to the next level of support with strong supporting documentation

+ Following documented processes to resolve customer issues.

+ Ensure proper recording, categorization, documentation, and closure of all tickets.

+ Analyze the impact and urgency of customer’s issues and prioritize appropriately.

+ Recommend procedure modifications or improvements.

+ Drive positive results in Customer Experience through timely responses and professional interaction.

+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.

+ Preserve and grow your knowledge of Service Desk procedures, products, and services.

+ May perform other job duties as directed by Team Lead or Service Delivery Leader

**What You’ll Need**

Required:

+ 6-12 months’ experience in a Service Desk role and/or technical support role

+ 6-12 months of customer service experience in a professional industry

+ High School Diploma or GED

+ Bilingual in English and Spanish languages (both written and oral)

+ Strong troubleshooting and documentation skills

+ Excellent customer service skills

+ Strong attention to detail and strong communication skills (both written and oral)

+ Excellent work ethic

+ Problem-solving skills

+ Solution driven

+ **Ability to work weekdays from 2:00am – 10:00am EST**

Preferred:

+ Associate degree preferred in related field.

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

\#LI-AE1

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

**Equal Employment Opportunity Policy Statement**

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

**Job Description:**

Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.

It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T’s full suite of products at your fingertips – the latest devices and personalized services that bring friends, families and communities closer together.

**Let’s talk about what to expect:**

+ On the sales floor, you’ll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.

+ You’ll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers.

+ You’ll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance.

+ This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer’s needs.

+ Prior retail or customer-facing sales experience is a plus. No sales experience? We’ll provide you with the tools, training and coaching needed to help you meet and exceed your goals!

Our Retail Sales Consultant’s earn between $16.41 - $20.04 per hour plus $13,700+ in commissions if all sales goals are met. With our uncapped commission opportunities, overachieving those goals earn top sellers $62,460 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

**Joining our team comes with amazing perks and benefits:**

+ Medical/Dental/Vision coverage

+ 401(k) plan

+ Tuition reimbursement program

+ Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).

+ Sick leave

+ Paid Parental Leave

+ Adoption Reimbursement

+ Disability Benefits (short term and long term)

+ Life and Accidental Death Insurance

+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal

+ Employee Assistance Programs (EAP)

+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit!

At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19.

Ready to join our sales team? Apply today.

\#ConnectingOurCommunities

**Weekly Hours:**

40

**Time Type:**

Regular

**Location:**

USA:AZ:Phoenix:10460 N 28th Dr:RET/RET

**With our amazing wage opportunities, our average starting earnings per week begin at**

$0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

Are you passionate about marketing communications and looking for a dynamic role? At Amkor, we're seeking a talented Marketing Communications & Translation Analyst to join our Corporate Marketing Communications team at our headquarters in Tempe, AZ. In this pivotal position, you'll support and execute various internal and external projects, while managing our translation software to ensure our message resonates across diverse audiences. Your contributions will help shape our brand's voice and drive impactful marketing and communications efforts.
• Serve as a brand voice, ensuring marketing copy and design align with company brand guidelines across all collateral.
• Oversee the accurate and timely translation of materials, managing translations through our translation application, Smartling, and collaboration with external vendors, internal website managers, and content owners.
• Collaborate with stakeholders to develop concise, appropriate responses, addressing questions and requests.
• Ensure all content is consistent and meets quality standards.
• Format translated text into corporate templates for website posting and publication.
• Regularly communicate with relevant contacts to seek clarification and coordinate revisions.
• Assist with editing and other writing tasks as directed by management.
• Utilize excellent PowerPoint design/layout skills to support company-wide presentations and provide expertise in reviewing and editing sales/product group presentations.
• Assist with annual review, proofing, and routing of Marcom projects to appropriate divisions. Track and route abstracts, papers, and presentations for approvals.
• Maintain technical documents using PowerPoint, InDesign, Illustrator, and Photoshop.
• Create internal and external video presentations using tools like Camtasia and SnagIt.
• Update and maintain Marcom SharePoint Intranet pages and external website.
• Support ongoing local/international tradeshows, technical conferences, and customer/sales events.

Qualifications:
• Bachelor's degree in marketing, advertising, communications, public relations, or an equivalent field.
• Minimum of 5 years of related work experience.
• Proficient in handling multiple, multi-faceted projects, adapting to changing priorities, and meeting tight deadlines.
• Excellent organizational skills with proficiency in maintaining and updating schedules and calendars.
• Keen eye for detail. Strong written and verbal communication skills, including sharp grammar and proofreading abilities. Skilled in visual communication.
• Ability to build solid working relationships and communicate effectively with internal staff, external vendors, and contractors.
• Experience working with diverse audiences from various cultural backgrounds.
• Knowledge and experience in writing and editing content according to AP Style guidelines.
• Highly proficient in Microsoft 365 (Word, PowerPoint, Excel), with a strong emphasis on communication design in PowerPoint.
• Self-motivated, detail-oriented, and deadline-driven.
• Demonstrates sound business judgment and takes ownership of work/actions.
• Quality-oriented, maintaining high accuracy and thoroughness.
• Team-oriented, balancing responsibilities while contributing to a positive team spirit.
• Ability and willingness to work with translation tools converting specialized content into readable, user-friendly language.
• General proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Semiconductor industry or technical marketing experience is a plus.
• Experience working in an international, multi-cultural environment is desired.
• Experience with Monday, Camtasia, SnagIt, and translation software (Smartling translation platform knowledge is a plus).
• Hands-on experience in SharePoint Intranet web page development is preferred.
• General knowledge of desktop publishing, print, and advertising production is desired.
• Second language proficiency, with preference given to Korean, Simplified Chinese, or Japanese is a plus.

Bilingual Customer Service Representative I

Phoenix, AZ ( 20.00 USD/hour) (Paid Training)

Highlights of the job:

· Industry: Customer Support

· Employment Type: Contract to Hire

· Schedule: Needs to be available between 7:00am- 8:00pm CST to receive an 8hour shift.

· Job Hours: Monday-Friday

· Job Schedule: Hybrid Work Schedule 3 days in office 2 days remote

· Training: 6 weeks - In- Office for the entire duration

Often the first

point of contact for customers the Loyalty Services Representative is

responsible for addressing customer service concerns inquiries and activities.

The Loyalty Services Representative is responsible for retention and selling

the value of Combined products and services. As a Loyalty Services

Representative he/she is responsible for creating a positive customer

experience through professionalism amicability and knowledge of Combined

products and systems. The primary goal is to deliver exceptional customer

experiences. In addition, assisting with functions that include but is not

limited to:

Benefits of this role:

· Opportunity for growth

· Helpful and supportive leadership and executives

· Opportunity to work for one of the top Healthcare Organization in Phoenix, AZ

A Day in the Role:

· Supporting policyholders with insurance product information

· Work with customers via inbound and outbound calls to assist those that wish to cancel their existing.

· Insurance coverage reviewing products benefits and/or solving service and Claims issues.

· Assist clients by matching our products with the needs to the client.

· Assist in the collection of current and past due premiums.

· Provide detailed information about policies statuses.

· Assist with basic technical troubleshooting for website/app related issues.

· Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work

and other KPIs.

Requirements:

· Excellent verbal and written communication skills

· Must have at least 1-2 years of experience with customer service

· Must have at least 1-2 years of experience with contact center (sales is a plus!)

· Ability to handle high stress situations.

· Problem solver/ de-escalation handler

· Data Entry Experience

Next Steps:

TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $20.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 15, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Bilingual Customer Service Representative

Phoenix, AZ ( 22.50 USD/hour) (Paid Training)

Highlights of the job:

· Industry: Customer Support

· Employment Type: Contract to Hire

· Schedule: Needs to be available between 7:30am- 8:00pm CST to receive an 8hour shift.

· Job Hours Some Saturday hours may be required.

· Job Schedule: Hybrid Work Schedule 3 days in office 2 days remote

· Job Schedule-First three months in office 40 hours a week then a hybrid 3/2 schedule can be worked out if worker is completely trained.

The CWB Representative role supports the CWB Chubb Workplace Benefits contact

center by servicing customers through inbound/outbound calls and emails. Ideal

candidates thrive in a fast-paced environment demonstrate attention to detail

excel in communication and possess strong problem-solving skills. The primary

goal is to deliver exceptional customer experiences. In addition, assisting

with functions that include but is not limited to:

Benefits of this role:

· Opportunity for growth

· Helpful and supportive leadership and executives

· Opportunity to work for one of the top Healthcare Organization in Phoenix, AZ

A Day in the Role:

· Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment.

· Assume ownership and timeliness in handling callers’ requests in an efficient accurate and professional manner.

· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments.

· Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries.

· Maintain performance and quality standards.

· Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.

Requirements:

· Excellent verbal and written communication skills

· Must have at least 3-5 years’ experience with health insurance

· Must have at least 1-2 years of experience with contact center

· Ability to handle high stress situations.

· Problem solver/ de-escalation handler

· Data Entry Experience

Next Steps:

TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $22.50 - $23.50

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 15, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Why Apply?

+ Work for a top insurance agency in Arizona

+ Competitive pay & benefits

+ Weekly pay structure

+ Easy application & interview process

Job Title : Spanish Bilingual Customer Service Representative

Placement Type : Contract (26 weeks) with ability to go internal or extend

Pay Rate : $20 - 21/hr

Location : Hybrid (3 days onsite 2 days remote) – Phoenix AZ, 85027

Start Date: TBD

Training: 6 weeks fully onsite

Shift: 8:30am - 5:00pm Monday - Friday

Key Responsibilities :

+ Often the first point of contact for customers the Loyalty Services Representative is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Representative is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of products and systems.

+ Supporting policyholders with insurance product information.

+ Work with customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage reviewing products benefits and/or solving service and Claims issues.

+ Assist clients by matching our products with the needs to the client.

+ Assist in the collection of current and past due premiums.

+ Provide detailed information about policies statuses.

+ Assist with basic technical troubleshooting for website/app related issues.

+ Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

Top Qualifications :

+ Must be fully English/Spanish bilingual (verbal & written)

+ Previous experience working as a customer service representative.

+ Friendly and professional demeanor.

+ Excellent communications and interpersonal skills.

+ High School Diploma is required.

Pay and Benefits

The pay range for this position is $20.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 10, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - Bilingual Contact Center Supervisor

SUMMARY

The Bilingual Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities include coaching, monitoring, training, record keeping, performance appraisals, and other supervisory departmental duties. This position will require flexibility in scheduling and could be assigned a day or evening schedule.

MAIN DUTIES AND RESPONSIBILITIES

+ Lead a team of 10+ agents and provide guidance to all Peckham policies and procedures

+ Supervise the service center representative team by helping with training and development, coaching, counseling, and performance management

+ Assist with discipline steps and corrective actions, when necessary

+ Run team meetings and deliver necessary updates to team

+ Coach failed calls and provide constructive feedback

+ Ensure Quality of calls is meeting standard requirements and complete extended monitors on quality

+ Stay up to date on the day-to-day operations; Monitoring attendance and adherence to schedule, sending updates to other departments and teams, and provide insights and knowledge by walking the floor for support.

+ Be comfortable with offering feedback in both direct and remote methods. (use of TEAMS)

+ Track daily team attendance and discussion logs and upload information into Workday

+ Take calls and assist customers on the phones, when needed

OTHER DUTIES AND RESPONSIBILITIES

+ Build and maintain relationships with internal partners and stake holders

+ Direct and assign work as appropriate

+ Train, coach, and adapt to the needs of the team

+ Maintain a safe and clean work environment

+ Promote Peckham’s vision, values, and services to all customers and stakeholders

+ Assist in maintaining organization wide quality standards

+ Attend meetings as needed

+ Miscellaneous related duties as assigned

SUPERVISORY RESPONSIBILITIES

This position supervises 10+ people with disabilities and/or other barriers to employment.

MINIMUM QUALIFICATIONS

+ Passing and maintaining federal and state security background checks

+ U.S. Citizenship required due to security clearances

+ High School diploma, G.E.D., or equivalent

+ 3-6 months supervisory or leadership experience

PREFERRED QUALIFICATIONS

+ Call center experience

+ Current Peckham Employee

COMPETENCIES

Analytical Thinking

Building Strong Relationships

Communication

Constructive Feedback and Giving Correction

Developing a Successful Team

Initiative- Self Motivation

Training, Mentoring, and Coaching

Trustworthy

Use of Technology

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

+ Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you

+ Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

+ Email us at [email protected]

+ Call us at (517) 316-4000

+ Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

East Phoenix, AZ

Worker Sub-Type:

Staff Member