Claims Adjusters, Examiners, and Investigators

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

**It is all about learning and growing.** Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. **After six months in-office, you’ll have the opportunity to work offsite 2 days a week.** Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance **is not** available for this position.

We are currently seeking dedicated professionals to **work in our Phoenix office** **(1 Norterra Drive, Phoenix, AZ 85085)** as a Customer Service Auto Claims representative. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

**What you'll do:**

+ Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

+ Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

+ Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

+ Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

+ Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

+ Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

+ Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.

+ May be assigned CAT deployment travel with minimal notice during designated CATs.

+ Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ High School Diploma or equivalent experience or GED

+ Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

+ Ability to prioritize and multi-task while navigating through multiple business applications

+ Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

+ Successful completion of a job-related assessment is required.

**What sets you apart:**

+ US military experience through military service or a military spouse/domestic partner

+ Bachelor’s degree

**Compensation range:** The hiring range for this position is: **$** **48,340** **- $** **50,340** **.**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

**It is all about learning and growing.** Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the reassurance to create a proactive and independent support style to service our membership. **After six months in-office, you’ll have the opportunity to work offsite 2 days a week.** Military veterans and spouses are highly encouraged to apply. Relocation assistance **is not** available for this position.

Work schedules will vary and may include some **nights and weekends** . Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for **shift premium pay.**

We are currently seeking dedicated professionals to **work in our Phoenix office** **(1 Norterra Drive, Phoenix, AZ 85085)** as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all **auto OR property** First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

**What you'll do:**

+ Document First Notice of Loss by acquiring relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

+ Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.

+ Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented.

+ Resolve status inquiries and, when appropriate, route to handling adjuster.

+ Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

+ Apply strong time management skills by closely adhering to assigned work schedule.

+ Adopt continuous improvement and development through coaching and collaboration with manager and team members.

+ Use strong call management skills by assisting members within a timely manner and limiting non-productive time.

+ May assign or initiate emergency services when required on specific claims.

+ Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.

+ Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

+ Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ High School Diploma or GED

+ Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.

+ Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.

+ Ability to prioritize and multi-task while navigating through multiple business applications.

+ Successful completion of a job-related assessment is required.

+ May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

**What sets you apart:**

+ US military experience through military service or a military spouse/domestic partner

**Compensation range:** The hiring range for this position is: $43,750 to $45,750

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

**Opportunities at WellMed** , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind **Caring. Connecting. Growing together.**

The **Senior Claims Examiner** is responsible for providing claims support to our teams in reviewing, analyzing, and researching complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations, and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm CST, including a 30-minutes or 1-hour lunch. Schedule is flexible, employees can start at any time between 6:00am - 9:00am. It may be necessary, given the business need, to work occasional overtime.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Review, process and identify medical claims based on standard operating procedures on CPS

+ Apply appropriate processes and procedures to process claims (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)

+ Review and apply member benefit plans and provider contracts, Pricing, CMS rate letter, SCA’s etc. to ensure proper benefits and contract language is applied to each claim

+ Weekly/monthly goal of batches including meeting and maintaining a 95% quality standard and production standard of 90+ claims per day

+ Examine each claim for appropriate coding of CPT and ICD codes against charges that are billed and entered

+ Manually adjust pended escalated claims to resolve complex issues related to claim payments

+ Adjudicate complex medical provider-initiated claims using analytical/problem solving skills

+ Create and generate any overpayment documentation (notes in system, letter to typing) on all overpayments created by the examiner or any overpayments identified by examiner

+ Support implementation of updates to the current procedures and participate in new system updates and training

+ Communicate and collaborate with external stakeholders (e.g., members, family members, providers, vendors) to resolve claims errors/issues, using clear, simple language to ensure understanding

+ Ensures all claims reporting requirements are met; complete daily production reports and weekly pending reports

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 2+ years of experience in a metric-based environment (production, quality)

+ 1+ years of experience processing medical, dental, prescription OR mental health claims

+ 1+ years of experience working in a fast-paced, high volume environment processing 50+ claims per day

+ Proficiency with Microsoft Office Outlook

+ Proficiency with Microsoft Office Word

+ Proficiency with Microsoft Office Excel

+ Ability to navigate and learn new and complex computer system applications

+ Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm CST, including a 30-minutes or 1-hour lunch. Schedule is flexible, employees can start at any time between 6:00am - 9:00am. It may be necessary, given the business need, to work occasional overtime

**Preferred Qualifications:**

+ Reside within a commutable distance to 19500 W Interstate, San Antonio, TX 78257

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Proven exceptional ability to organize, prioritize and communicate effectively

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Repwest Insurance is seeking a Claims Adjuster to handle Bodily Injury claims.

This is an in-office position in our Phoenix, Arizona office.

As a Bodily Injury Adjuster at Repwest, you will be responsible for investigating, evaluating, and resolving bodily injury and property damage claims involving U-Haul equipment and properties.

Essential Duties:

+ Review claims to determine coverage

+ Conduct liability investigation by obtaining statements, review of photos, videos, police reports and any other evidence

+ Working with independent adjusters as needed for field work

+ Prepare forms and correspondence such as denial letters and release forms

+ Gather necessary documents to determine settlement value of claim

+ Maintain productivity within company set standards

Requirements:

+ Experience handling bodily injury claims

+ Good communication and organizational skills

+ Basic computer skills with knowledge of Microsoft Word and Excel

+ High School Diploma or equivalent

+ Must obtain an Arizona adjuster’s license within 30 days of employment.

U-Haul Offers:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock Identity Theft

+ Savvy consumer wellness programs - from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul Federal Credit Union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Repwest Insurance is seeking a Claims Adjuster to handle Truck, Trailer and Storage property damage claims. This is an in-office position in our Phoenix, Arizona office.

As an adjuster at Repwest, you will be responsible for investigating, evaluating, and resolving property damage claims.

This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Essential Duties:

+ Review claims to determine coverage

+ Identify potential fraud

+ Contact all parties, via phone, text, email and mail; to investigate coverage and liability

+ Assign independent adjusters as needed for field work

+ Prepare formal denial letters

+ Gather necessary documents to determine settlement value of claim

+ Maintain productivity within company set standards

+ Communicate with U-Haul to identify areas of potential improvement

Requirements:

+ High School Diploma or equivalent

+ Must obtain an Arizona adjuster’s license within the first 2 weeks of employment

+ Good communication and organizational skills

+ Basic computer skills with knowledge of Microsoft Word and Excel

U-Haul Offers:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock Identity Theft

+ Savvy consumer wellness programs - from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul Federal Credit Union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

**Who Are We?**

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

**Job Category**

Claim

**Compensation Overview**

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

**Salary Range**

$65,300.00 - $107,600.00

**Target Openings**

1

**What Is the Opportunity?**

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.

As of the date of this posting, Travelers anticipates that this posting will remain open until July 15th, 2025.

**What Will You Do?**

+ Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.

+ Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements.

+ Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.

+ Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

+ Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.

+ Utilizes evaluation documentation tools in accordance with department guidelines.

+ Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.

+ Negotiates disposition of claims with insureds and claimants or their representatives.

+ Recognizes and implements alternate means of resolution.

+ May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution.

+ Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

+ May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

+ Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

+ Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.

+ Appropriately deals with information that is considered personal and confidential.

+ Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.

+ Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.

+ Provides quality customer service and ensures file quality.

+ Shares accountability with business partners to achieve and sustain quality results.

+ Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

+ Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.

+ Resolve complex, severe exposure claims, using high service oriented file handling.

+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

+ Perform other duties as assigned.

**What Will Our Ideal Candidate Have?**

+ Bachelor's Degree preferred.

+ 2 years bodily injury liability claim handling experience preferred.

+ Commercial Claim handling experience preferred

+ General knowledge and skill in claims handling and litigation preferred.

+ Basic working level knowledge and skill in various business line products preferred.

+ Demonstrated ownership attitude and customer centric response to all assigned tasks – Intermediate

+ Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate

+ Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. Intermediate

+ Attention to detail ensuring accuracy –Intermediate

+ Analytical Thinking- Intermediate

+ Judgment/Decision Making- Intermediate

+ Communication- Intermediate

+ Negotiation- Intermediate

+ Insurance Contract Knowledge- Intermediate

+ Principles of Investigation- Intermediate

+ Value Determination- Intermediate

+ Settlement Techniques- Intermediate

+ Medical Knowledge- Intermediate

**What is a Must Have?**

+ High school diploma or GED required with a minimum of one year bodily injury liability claim handling experience or two years of general liability claim handling experience.

**What Is in It for You?**

+ **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

**Employment Practices**

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

Claims Representative - CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking Auto Bodily Injury Claims Representatives for our Pacific/Mountain Time Zones.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.

Key Responsibilities:

+ Handle to resolution auto property damage and auto bodily injury claims of low to medium exposure. Responsibilities include making coverage determinations, conducting liability investigations, and negotiating settlements with repped and non-repped claimants.

+ Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.

+ Ability to make decisions with the customer at the center of everything we do.

+ Utilize critical thinking skills to gather and analyze information and data to make sound decisions.

+ Continually evaluate self against performance targets and strive to exceed expectations.

+ Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.

+ Leverage contemporary technology to achieve accurate and efficient claim outcomes.

Qualifications:

+ Experience adjusting auto physical damage claims with a minimum of one year (required).

+ Experience handling auto bodily injury claims and familiar with handling claims with or without attorneys preferred.

+ College degree preferred and/or 2+ years of related customer service experience.

+ Contributing to a culture of excellence.

+ Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.

+ Passionate desire to help both internal and external customers.

+ Ability to embrace change and flourish with industry-changing technology and trends.

+ Critical thinking skills inclusive of investigation, decision making and conflict resolution.

+ Customer Service.

+ Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.

+ Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.

+ Ability to produce clear and grammatically accurate correspondence.

+ Organizational Skills.

+ Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.

+ Auto Functional badge preferred (internal talent only).

+ Communication and Customer Service DNA badges preferred. (Internal only)

Additional Information: Training & Travel Requirements

Start date: July 07, 2025

Work hours: Core Business Hours – Typical 8AM-5PM time zones – core hours based on the time zones of the States that you are assigned to handle.

Training: 4-6 weeks, (Paid Training)

Travel for training: from 8/4 - 8/8 you will be required to travel to Connecticut for learning lab from 8/3 -8/9. All travel expenses and arrangements are paid for by The Hartford.

After the completion of training, this role will support our customers in Central, Mountain and/or Pacific time zones and will be expected to work corresponding Core Business Hours based on the time zones of the states you are assigned to handle.

+ Candidates who live near our office (Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Only requirement is you agree to work the necessary core hours based on the time zones of the States that you are assigned to handle.

+ Travel Requirements: As part of the multi-week new hire training program, you may be required to travel for two (2) weeks for learning lab – which will be in Hartford, CT.

+ As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,880 - $79,320

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories)

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits (https://www.thehartford.com/careers/benefits)

Legal Notice (https://www.thehartford.com/legal-notice)

Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation)

EEO

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International Privacy Policy

Canadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)

Unincorporated Areas of LA County, CA (Applicant Information)

Our Company:

Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers.

Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.

Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.

Summary:

Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial, and complete home and commercial property inspections.

Our 1099 Field Inspectors are the frontline experts who assist and collect data for our clients in the Property Insurance, Facility Management, and Real Estate sectors.

Essential Expectations:

+ Ability and willingness to access and inspect steep and/or high roofs

+ Lift, carry, and set up ladders and other equipment up to 100 pounds

+ Sketch and measure roof and/or room components

+ Scope the area of different sized and shaped roofs, rooms, and other inspection areas

+ Perform accurate, impartial, and complete inspections, which includes but is not limited to identification of age and condition

+ Travel to perform inspections in areas hit by weather catastrophes when needed, which includes assignments averaging two (2) to six (6) weeks at a time

+ Lodging is provided by Seek Now which can include having a fellow Seek Now Sub-Contractor as a roommate

+ Ability to take assignments on short notice and complete all aspects of job assignments as defined

+ Represent our Core Values: Self-Starter, Visionary & Strategic, Lead with Humility

+ Strong attention to detail, organization, and time management skills with a focus on professionalism and customer service

+ Document inspections using our proprietary software application on your smartphone device

+ Be comfortable covering a 100-mile radius around your home market

+ Flexible in job assignment scheduling

+ Ability to utilize other equipment as needed including 3D Cameras, Drones, Moisture meters

Preferred Qualifications:

+ Roofing sales or construction experience

+ Property Insurance experience

+ Haag Certification

+ Ability to use a 40'-foot ladder

Minimum Requirements:

+ A clean and reliable truck, van, or SUV that is capable of transporting a 32' ft ladder safely

+ An operational laptop and smartphone

+ Ability to travel, especially during catastrophic events such as hurricanes and tornadoes

+ Ability to earn HAAG Certification within 90 days

+ Ability to use a laptop and a smartphone, which includes navigating between applications, entering data, and using Microsoft Office products

+ Ability to submit complete, quality reports on time

+ 32-foot ladder

+ Professional appearance

+ Valid driver's license

+ State Issued Workers Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

+ Great earning potential – six figures

+ Paid weekly.

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Other Requirements:

+ Professional appearance

+ Valid driver's license

+ State Issued Worker's Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

Position Type and Hours:

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

Benefits and Perks:

+ Great earning potential – six figures

+ Paid weekly

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Disclaimer:

This description is not designed to cover or contain a comprehensive listing of activities, expectations, or functions that are required of the contractor.

Our Company:

Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers.

Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.

Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.

Summary:

Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial, and complete home and commercial property inspections.

Our 1099 Field Inspectors are the frontline experts who assist and collect data for our clients in the Property Insurance, Facility Management, and Real Estate sectors.

Essential Expectations:

+ Ability and willingness to access and inspect steep and/or high roofs

+ Lift, carry, and set up ladders and other equipment up to 100 pounds

+ Sketch and measure roof and/or room components

+ Scope the area of different sized and shaped roofs, rooms, and other inspection areas

+ Perform accurate, impartial, and complete inspections, which includes but is not limited to identification of age and condition

+ Travel to perform inspections in areas hit by weather catastrophes when needed, which includes assignments averaging two (2) to six (6) weeks at a time

+ Lodging is provided by Seek Now which can include having a fellow Seek Now Sub-Contractor as a roommate

+ Ability to take assignments on short notice and complete all aspects of job assignments as defined

+ Represent our Core Values: Self-Starter, Visionary & Strategic, Lead with Humility

+ Strong attention to detail, organization, and time management skills with a focus on professionalism and customer service

+ Document inspections using our proprietary software application on your smartphone device

+ Be comfortable covering a 100-mile radius around your home market

+ Flexible in job assignment scheduling

+ Ability to utilize other equipment as needed including 3D Cameras, Drones, Moisture meters

Preferred Qualifications:

+ Roofing sales or construction experience

+ Property Insurance experience

+ Haag Certification

+ Ability to use a 40'-foot ladder

Minimum Requirements:

+ A clean and reliable truck, van, or SUV that is capable of transporting a 32' ft ladder safely

+ An operational laptop and smartphone

+ Ability to travel, especially during catastrophic events such as hurricanes and tornadoes

+ Ability to earn HAAG Certification within 90 days

+ Ability to use a laptop and a smartphone, which includes navigating between applications, entering data, and using Microsoft Office products

+ Ability to submit complete, quality reports on time

+ 32-foot ladder

+ Professional appearance

+ Valid driver's license

+ State Issued Workers Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

+ Great earning potential – six figures

+ Paid weekly.

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Other Requirements:

+ Professional appearance

+ Valid driver's license

+ State Issued Worker's Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

Position Type and Hours:

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

Benefits and Perks:

+ Great earning potential – six figures

+ Paid weekly

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Disclaimer:

This description is not designed to cover or contain a comprehensive listing of activities, expectations, or functions that are required of the contractor.

Position Description

This is a full-time, remote position.American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking Claims Adjuster - Automotive for our growing team. In this role you will work remotely and be responsible for investigating, evaluating and negotiating minor to complex vehicle repair costs to accurately determine coverage and liability. You will take inbound calls to determine coverage based on contracts in order to appropriately resolve customer issues. Responsibilities will include, but are not limited to:-\tAnswering inbound calls-\tProvide information about claim processing and explain the different levels of contract coverage and terms -\tAccurately establish, review and authorize claims-\tEntering claim and contract information into the AGWS\u2019 systemA home office package will be provided for this position. This includes two computer monitors, a laptop, keyboard and mouse.

Training

On the job

Requirements

2+ years of experience as an automotive mechanic within a service department, dealership, or independent shop~^~2+ years of experience adjusting automobile mechanical claims~^~ASE certification is a plus~^~Must have a quiet designated work space to work from home~^~Must have reliable internet with at least a download speed of 50mbps~^~Must be able to work effectively under pressure in a fast paced environment~^~Strong communication skills~^~Strong organizational and multi-tasking skills~^~High school diploma

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

50,000.00 - 60,000.00 / Yearly