Customer Service Representatives

At **UnitedHealthcare** , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

As a Senior Customer Service Representative, you’ll provide our brokers with the necessary information they need to better assist their clients. Every day, you'll help brokers, in a compassionate and empathetic manner, providing guidance, support, and resolving issues. You have the opportunity to exceed expectations and improve the lives of our brokers and members every day.

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the brokers portal, commissions, and client concerns. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

This is a full-time position Monday-Friday. Employees must have flexibility to work any of our 8-hour shift schedules, as shift assignments will be based on business needs.

08:30AM-05:00PM CST

08:45AM-05:15PM CST

09:00AM-05:30PM CST

09:30AM-06:00PM CST

We offer 8 weeks of training. The hours during training will be 8:00am to 5:00 pm EST (time is subject to change), Monday - Friday. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Take inbound broker calls and provide accurate, satisfactory answers to their queries and concerns.

+ Provide quality customer service through listening to and addressing brokers needs and/or issues.

+ Research complex issues across multiple databases and work with support resources to resolve broker issues and/or partner with other departments to find a resolve.

+ Answer questions regarding their client’s policies

+ Provide one call resolution.

+ Assist brokers with their contracting needs including compensation.

+ Guide brokers through navigating the broker store.

+ Educate brokers on the products we offer.

+ Occasionally make follow-up outbound calls.

+ De-escalate situations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED or equivalent work experience.

+ Must be 18 years of age or older.

+ 2+ years of call center and/or customer service experience.

+ Experience with Microsoft Excel (creating spreadsheets), Microsoft Word (creating documents) and Microsoft Outlook (drafting emails, calendar management).

+ Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.

+ This is a full-time position Monday-Friday. Employees must have flexibility to work any of our 8-hour shift schedules, as shift assignments will be based on business needs. 08:30AM-05:00PM CST, 08:45AM-05:15PM CST, 09:00AM-05:30PM CST, 09:30AM-06:00PM CST

**Preferred Qualifications:**

+ Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

+ Experience with FACETS

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Customer Service Manager

Transdev in Phoenix, Arizona is hiring a Customer Service Manager. This position oversees the day-to-day operations of the Customer Service department, monitoring agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detailed-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. If you have the drive, confidence, and determination to succeed.

Transdev is proud to offer:

* Competitive compensation package of minimum $63,200 – Maximum $67,586

Benefits include:

* Vacation: minimum of two (2) weeks

* Sick days: 5 days

* Holidays: 12 days; 8 standard and 4 floating

* Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term

disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

+ Work to ensure compliance with company policy and that various task deadlines are met.

+ Effectively assess monthly Liquidated Damage claims.

+ Provide training and coaching for the customer service team to foster an effective performance output.

+ Identify and track trending service data for progressive planning.

+ Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.

+ CS reporting for the department for 5-day contractual response on complaints that maintain scores of 95%

+ Review and research client and customer feedback

+ Assure quality of operations including leading CSR staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures

+ Develops, implements, and manages processes to ensure quality assurance protocols are achieved.

+ Resolve escalated customer related concerns & document

+ Develop and revise customer service manuals and procedures

+ Primary point of contact for maintaining No Shows policy

+ Professionally and actively documents issues.

+ Resolves customer inquiries relating to transportation; communicates resolution to customers.

+ Review daily paperwork to verify accuracy.

+ Other duties as required.

Qualifications:

* High school education, GED or equivalent

* Minimum of 2 years of call center supervisor experience, preferably in the transportation industry

* Excellent written and oral communication skills

* Computer literate with the capacity to learn new software

* Must be able to work shifts or flexible work schedules as needed.

* Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

* Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

* Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

* Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

* Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial

consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Polic

Job Category: Administrative / Clerical / Payroll / HR / Accounting

Job Type: Full Time

Req ID: 5337

Pay Group: UC8

Cost Center: 55506

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.

Role Summary:

An EP&C Account Manager is primarily responsible for calling upon external Customer accounts to sell Summit products and services. Tasked with building and developing the EP&C business and sales nationally and internationally, the Account Manager will focus on developing and servicing new accounts. Responsible for assisting Summit’s customers in person, over the phone, and Internet with Summit product questions, quotations, and orders. Exceptional service to external and internal customers is critical to success of a qualified Account Manager. Discretionary authority is used frequently to determine and provide customers product pricing, negotiate pricing with suppliers, purchase materials specific to customer orders and maintain service standards. Additionally, the Account Manager must effectively partner with CSR’s, Counter and Warehouse Associates, or other Summit team members as needed to maintain levels of excellence throughout Summit.

What you will do:

+ Support the development, communication, and implementation of effective strategies and processes to support Summit’s continued growth in the EP&C industry.

+ The position requires building and driving the EP&C business nationally and internationally.

+ Provide timely and accurate quote information and respond to customer requirements, challenges, issues, and information requests. Take ownership of these elements of the job to resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.

+ Partner with Summit team members to insure customer satisfaction is in place. Exceed the customer’s expectation whenever possible and feasible.

+ Thoroughly understand all product capabilities, features, benefits, and equivalents as well as Summit market conditions, product warranties, and Summit services to further enhance the Customer’s experience.

+ Proactively follow-up on customer orders, customer challenges, and needs. Write up orders from customers and give orders to CSR’s for follow-up. Respond appropriately within scope of job, Summit capabilities, and customer desires.

+ Negotiate profitable pricing for customer orders, with both the customer and supplier.

+ Assist in collecting funds from accounts payable accounts whenever possible.

+ Assist CSR or other Summit associates whenever this would be helpful to teammates and customers. Adopt a “whatever it takes” approach to working at Summit. Continuously seek out areas where you can be of assistance.

+ Perform other related duties as assigned and as necessary depending on Summit location, customer needs, and workflow.

What you bring to the table:

+ Strong customer service orientation – both external and internal.

+ Unwavering commitment to Summit values and mission.

+ Excellent interpersonal and communication skills, oral and written.

+ Time Management – strong ability to organize and manage multiple priorities.

+ Process development and deployment.

+ Problem analysis and problem resolution at both a strategic and functional level.

+ Flexibility – ability to effectively adapt to change and thrive in a stimulating, hectic work environment.

+ Demonstrated strong work ethic.

+ Proven ability as a CSR or comparable position.

+ Familiarity with EP&C contracts, work, vendors and specification is desired.

+ Active participation in Summit training.

+ High School Diploma or Equivalent.

+ Must have a clear driving record and proof of current insurance.

Other things we like:

+ Extensive connections within the EP&C industry, especially within the design and engineering services.

+ Ability to evaluate the present and future needs within the EP&C industry both nationally and internationally.

+ Customer service experience in the electrical distribution industry.

+ Completion of EPEC Gold program.

+ Ability to perform duties with minimal supervision or guidance.

+ Computer/systems proficiency

Physical Challenges:

+ Ability to travel up to 25% of the time.

+ Consistent and regular use of phone, paper files, catalogs, and, computer software required. Regular, daily use of keyboard is necessary.

+ Must enjoy traveling to Customer sites, other locations to interact with Customer.

+ Must be able to perform the same physical tasks as that of a CSR, Counter, and Warehouse Associates.

+ Must have ability to operate standard warehouse equipment. Must have ability to drive a Summit vehicle or provide own, reliable means of transportation.

+ Ability to climb stairs.

+ Majority of job is located in “the field” working with Customer accounts. Some portion of time is spent in store/office area, however, must be willing to work majority of time on customer work sites.

All your information will be kept confidential according to EEO guidelines.

Not sure if this position is right for you? Click here (https://jobs.smartrecruiters.com/oneclick-ui/company/116349975/job/1365519130/publication/0?lang=en&sid=) to submit your information to our recruiting team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

**POSITION SUMMARY:** The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing

customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible

for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and

industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services

products.

**PRINCIPAL RESPONSIBILITIES:**

+ Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis

+ Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.

+ Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.

+ Responds to all cancellation requests in alignment with the established escalation policy.

+ Proactively communicates with or responds to customers in support of company pricing initiatives.

+ Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.

+ Responsible for capturing customer emails, minimizing rate restrictions and customer credits.

+ Increases customer penetration by selling full suite of Republic Services products.

+ Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.

+ Performs other job-related duties as assigned.

**PREFERRED QUALIFICATIONS:**

+ Waste or transportation industry experience.

**MINIMUM QUALIFICATIONS:**

+ High school diploma or G.E.D. (Required)

+ Minimum of 1 year of customer service experience. (Required)

**Rewarding Compensation and Benefits**

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

**ABOUT THE COMPANY**

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

+ **Safe** : We protect the livelihoods of our colleagues and communities.

+ **Committed to Serve** : We go above and beyond to exceed our customers’ expectations.

+ **Environmentally Responsible:** We take action to improve our environment.

+ **Driven** : We deliver results in the right way.

+ **Human-Centered:** We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

**STRATEGY**

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

**Recycling and Waste**

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

**Environmental Solutions**

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

**SUSTAINABILITY INNOVATION**

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

**RECENT RECOGNITION**

+ Barron’s 100 Most Sustainable Companies

+ CDP Discloser

+ Dow Jones Sustainability Indices

+ Ethisphere’s World’s Most Ethical Companies

+ Fortune World’s Most Admired Companies

+ Great Place to Work

+ Sustainability Yearbook S&P Global

**We are Generac, a leading energy technology company committed to powering a smarter world.**

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we’ve evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people.

The **National Account Manager II** – Data Centers develops and implements national sales strategies for new revenue generation with technology industry customers. This role is accountable for developing new national or major (key) accounts. This role calls on national accounts at all levels (C-level, Procurement, Field Service, etc.), presents sales material and follows up on sales service to develop new business opportunities. This role represents the entire range of company products while leading the customer account planning cycle and ensuring customers’ needs and expectations are being met.

**Essential Duties and Responsibilities:**

+ Develops and implements strategic sales plan focused on growing sales.

+ Develops accurate and detailed metrics to facilitate effective business forecasting and resource allocation.

+ Forecasts, develops, manages and achieves budget.

+ Analyzes and reviews sales trends to identify opportunities and threats.

+ Manages and grows P&L.

+ Achieves contribution margin target.

+ Navigates the involvement of multiple departments and personnel within Generac organization and secondary distribution network in order to meet performance objectives and customer’s expectations.

+ Investigates product and service concerns and ensures resolution of customer issues.

+ Works with the Marketing Department to develop initiatives/merchandising/packaging that drive sales efforts.

+ Manages promotional opportunities to maximize return on investment.

+ Expands Generac’s existing business and focuses on ways to expand Generac business into new areas.

+ Negotiates placement of new and existing products and programs with prospective customers.

+ Drives flawless customer service execution, analyzes the current business and implements new strategies for customer service.

**Minimum Qualifications:**

+ Bachelor’s degree or equivalent experience

+ 5 years of sales or marketing experience selling directly into the Data Center industry

+ Ability to travel up to 50%

**Preferred Qualifications:**

+ Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Business or related field

+ Experience in power generation, power plant design, distributed energy systems, microgrids or related technology

+ Experience in Data Center design and construction

**Knowledge, Skill and Abilities:**

+ Excellent presentation skills;

+ Excellent negotiation skills;

+ Ability to work independently in an entrepreneurial culture;

+ Ability to analyze financials;

+ Knowledge of the internal processes and systems that support sales accounts

**Great Reasons to work for Generac:**

+ Competitive Benefits: Health, Dental, Vision, 401k and many more

+ Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators

+ Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.

+ We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

+ We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

**Description**

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

**Job Title** : Automation Account Manager

**Principal Duties and Responsibilities**

Persons filling this position will be responsible for prospecting for new accounts, providing clients with product services and information, maintaining existing client relationships, developing sales presentations, and following through with each client and opportunity. This position also has responsibility for maintaining client pricing and payments, A/R management, client correspondence, quality assurance (QA) support, and industry and trade show participation.

Automation Account Manager responsibilities will include, but not be limited to, the following:

+ Agreement and alignment with EMCOR Services, Mesa Energy Systems' written philosophy of sales, established processes, and procedures related to sales.

+ Cultivation of prospective clients and projects through various methods, including contacting prospective clients at all levels, including but limited to: C-suite, Senior Managers, Asset Managers, Procurement Managers, Property Managers, Facility Personnel, etc. to introduce yourself and develop relationships through various mediums such as phone calls, site visits, conferences, social media, leveraging existing relationships, etc.

+ The account management of existing clients to further our partnership through customer events, trades shows, sporting events, presentations, quarterly and annual account reviews, and other approved business functions.

+ Developing client proposals and estimates, including financial and technical solutions, using EMCOR Services, Mesa Energy Systems standard templates and pricing models.

+ Utilizes all available resources to expand our service offerings to maximize sales growth and profitability while meeting the client’s goals and objectives.\

+ Developing sales at defined margin levels per the published sales policy.

+ Preparing and delivering client presentations.

+ Maintains an accurate sales funnel utilizing company-sponsored CRM tool and participates in weekly / monthly forecasting activities.

+ Reach your written, annual sales plans.

+ Interacting with fellow employees in a professional collaborative manner.

+ Working with the Director of Sales, and other Team members to consistently review and improve programs and processes to meet corporate objectives.

+ Demonstrates a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR Services, Mesa Energy Systems, etc.

+ Other duties as directed by the Director of Sales and other Sr. Managers.

**Compensation:**

+ An annual draw is established by management for each account manager. The draw is provided to the account manager in equal weekly payments.

+ Each account manager is given an annual automation project sales plan, an annual automation maintenance sales plan, and a mechanical sales plan. Sales plans equal or, in some cases exceed the annual draw. It is the account manager’s responsibility to produce project, service, maintenance, and repair sales that meet or exceed the individual assigned annual sales plan.

+ The dollar value of the sales plans will be established by management and will be sufficient to pay for the cost of the account manager’s employment. Achieving the given sales plans annually is required as a condition of maintaining employment as an Account Manager.

+ The account manager will be compensated as detailed in Mesa’s posted sales compensation plan.

**Job Specifications** (incl. Education requirements, minimal experience, computer skills required, etc.)

+ Bachelor’s degree in business or a technical discipline is desired.

+ 3+ years of technical commercial / industrial automation experience.

+ 2+ years of commercial / industrial automation sales experience is desired.

+ Experience in designing, selling, installing Distech Controls, Johnson Controls, Delta Controls is desired.

+ Experience in IT infrastructure including network topology, RAID data storage, IOT, and cyber security is desired.

+ Experience selling energy-based solutions with guaranteed or stipulated saving is desired.

+ Strong customer presentation skills and sales aptitude is required.

+ Financial acumen inclusive of cost modeling for sales proposals is required.

+ Experience in developing technical and cost proposals is required.

+ Experience working with a CRM tool is required.

+ Being a self-starter and independent decision maker is required.

+ Computer skills using MS Office required. Strong Excel skills are required.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

**Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

\#Mesa

\#LI-Mesa

\#LI-hvacjobs

\#LI-Onsite

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

**What’s Under the Hood**

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

**That’s Nice, But What’s the Job?**

In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.

In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.

**So, What Kind of Folks Are We Looking for?**

+ **Passionate and goal-oriented** . We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.

+ **Excellent verbal and written communication skills** . The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.

+ **Agile in a fast-paced environment** . We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must.

+ **Plays well with others** . You will be working in a high-functioning team environment. We work together and we win together.

+ **Works well in a time crunch** . There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates.

+ **Fantastic problem solver!** Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution.

+ **Positive emotional resilience.** This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

**The Specifics.**

+ High School diploma required; Associate or Bachelor’s degree is preferred

+ 3+ years of experience working in a customer service role with conflict resolution.

+ Since we talk about cars all day long, experience in the automotive industry is a **huge plus!** Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.

+ Work from home - Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.

+ **_Must be located in AZ, FL, GA, NC, TN, TX, UT or NV._**

**So What About the Perks? Perks matter**

+ **Work From Home.** Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.

+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

+ **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

+ **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

+ **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters!

+ **Work From Home.** Feel free to rock those yoga pants while still being camera ready, just make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.

+ **No Digital Nomads.** We’ll need you to work from your home address that will be in one of the states where we are licensed to do business.

+ **Consistent Work Schedule.** You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.

+ **If You’re in Town.** For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see to see you in-person occasionally.

+ **Game Room.** Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

**Anything Else? Absolutely.**

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Canteen

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

Key Responsibilities:

+ Responsible for site visits and client retention

+ Assist branches with grand openings

+ Ensure we are compliant with local and national account standards; review corporate compliance reporting

+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

+ Coordinate efforts to improve the customer retention and client experience at the point of sale

+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

+ Drive compliance to merchandising standards

+ Assess performance by location through audit reports (Quarterly District Evaluations)

+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

+ A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

+ 3 years driving experience required.

+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

+ Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.

+ Route management, retail and merchandising experience is preferred

+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

+ Food & beverage experience

+ Excellent communication skills required

+ Must be able to travel to client sites

+ Must be passionate about providing premier service to our clients and customers

+ Must be able to lift 50 lbs. on a consistent basis.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) for paid time off benefits information.

Req ID: 1427753

Canteen

JULIA KOWALSKI

**Come join our amazing team and work Remote !**

Provides Processing and Sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Manager(s) to facilitate the management of the loan applications from submission to closing. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $18.00/ HR to $24.00/ HR.

**What you’ll do:**

+ Functions as an additional point of contact and support between Broker Partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to Account Executive(s), Underwriting, Quality Control, Senior Account Manager and Funding.

+ Secures required documentation needed to satisfy the conditions of the loan. Items include but are not limited to WVOE, transcripts, gift donor verifications, CPA verification, VOM/VOR verifications, SSA certification procurement, etc.

+ Accurately reviews and understands documentation to ascertain if it will satisfy conditions.

+ Function as back up to Account Manager(s) by monitoring incoming documents from Broker via email ansd web platform to ensure premium customer service is received.

+ Proactively monitors and makes outbound calls on pipeline to ensure timely funding of loans.

+ Meets with Account Managers regarding their pipelines and updates the Account Manager daily as to outstanding items.

+ Informs the Account Manager and Account Executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan file.

+ Proactively updates loan data accurately.

+ Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverses.

+ Proactively updates loan data accurately.

+ Appropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan.

+ Responsible for excellent customer service to internal and external customers.

**What you'll need:**

+ Excellent computer skills and knowledge of Microsoft Office products

+ High attention to detail

+ Ability to maintain highly confidential information concerning loan applicants

+ Requires strong organizational skills and the ability to multitask.

+ Ability to communicate effectively both verbally and in writing

+ Ability to prioritize workload, meet deadlines and handle detailed assignments

+ Strong customer service skills

+ Knowledge of RESPA/TILA regulations as it pertains to TRID or ability to learn

+ Prior customer service in an office environment required.

+ Prior experience of at least one year in the mortgage industry preferred.

+ Experience working with NonQM, FHA, VA, USDA and Conventional loans preferred.

+ Loan origination system experience, particularly E360 preferred

**Our Company:**

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonwholesale.com .

**What We Offer:**

+ Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

+ Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

+ Customized training programs to help you advance your career.

+ Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

+ Educational Reimbursement.

+ Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

**Pay Rate: $80,000.00 per year.**

**Why Join Allied Universal?**

+ **Career Growth:** Opportunities to advance within a global leader in security services

+ **Impactful Work:** Play a vital role in protecting people, property, and businesses

+ **Supportive Team:** Work with caring professionals dedicated to safety and excellence

**RESPONSIBILITIES:**

+ **Manage scheduling:** Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

+ **Lead and Develop Security Teams:** Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

+ **Enhance Client Relationships:** Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

+ **Handle Security Incidents and Emergencies:** Respond to escalated issues professionally, coordinating with clients and internal teams

+ **Direct Compliance and Security Operational Excellence:** Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

+ Experience in leading, developing, and retaining a dynamic team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

+ Proficiency in web-based applications and computer systems, including Microsoft Office

+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

+ Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ College degree in Business Administration or a law enforcement-related field

+ Law enforcement, military, and/or contract or proprietary security services, or facility management experience

+ American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

+ Previous payroll, billing, or scheduling experience

+ Aptitude with security systems: CCTV, access control, and badge administration

+ Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1397655

**Location:** United States-Arizona-Phoenix

**Job Category:** Account Manager, Management