Customer Service Representatives

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

The Sales Manager is responsible for North America strategic account for DS&S (Delivery Systems & Services) products and is the single point of contact for commercial and technical aspects, including providing sales quotations for capital equipment opportunities, technical lead for supporting molecule delivery requirements, leading efforts to resolve equipment field issues, and managing the monthly North America customer work group which reviews and resolves ongoing strategic initiatives and issues. Position promotes SERVICES, TURNKEY, GASGUARD, CHEMGUARD and related spares.

Develop quotations for capital equipment and spares opportunities for new fabs, expansions, and process changes.
Monitor order execution for capital equipment purchase orders to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates. Support technical issues between manufacturing and the customer.
Provide technical sales support to customers, for spec gas and chemical precursor equipment (customer proposal, presentation, after market support)
Obtain equipment volume forecasts from Customer. Provide forecast to DS (Delivery Systems) planning group for Sales and Operations process and capacity planning.
Own and manage plan of record specifications/scope and associated change control process. This consist of managing change notifications with both Customer and EMD Electronics via our MOC process.
Provide competitive feedback to DS market management to ensure solutions developed by DS align with Customer roadmap and process needs. Identify cost savings opportunities via alternative designs and components that benefit both EMD Electronics and the Customer. Owner of Customer Specific Equipment Price list and act as DS business area lead for contract negotiating content and T&Cs.
Develop pricing for new products and services, working closely with Product Management & Services teams to ensure that we meet profitability targets for DS&S and Electronics division

Preferred locations for this role are Chandler, AZ, Austin, TX or Allentown, PA. Other locations in the US may also be considered.

Who You Are

Minimum Qualifications:

Bachelors degree in Mechanical Engineering, Chemical Engineering or other related discipline AND 5+ years work experience in sales, product management or with semiconductor related equipment
OR
10+ years semiconductor experience
Up to 50% travel, domestic and international

Preferred Qualifications:

Masters degree in Mechanical Engineering, Chemical Engineering or other related discipline
Sales track record, Change Management, Matrix Management, Critical Thinking (Analytical Capability), Project Management, Learning Agility
Proficiency noticing/predicting patterns, trends or discrepancies when looking at information and data to create critical insights and use these to devise clear plans/recommendations on how an innovative approach or concept can solve a given business problem or realize business strategy.

Pay Range for this position: $113,000 - $169,600

Our ranges are derived from several sources, and largely reliant on relevant industry market data. Should we decide to make an offer, we will consider several factors, including but not limited to your location, skills, experience, career level, and other job-related factors. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Is truly passionate about movies and the movie going experience.
• Maintains a happy, polite disposition with neat, clean and professional attire.
• Is knowledgeable about current and upcoming movies and all Majestic special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Welcomes Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate person.
• Communicates Guest questions and/or concerns to Supervisor when appropriate.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Keeps lobby and ticket counter clean and free of clutter.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Processes movie tickets for the Guests.
• Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
due to the Guest.
• Provides assistance to Guests’ special needs, such as helping those with disabilities.
• Directs Guests to restrooms, theaters, bars and other points of interest.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Performs shift change and/or opening or closing duties.
• Secures all banks at the end of each shift.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellent staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Delivers food and beverages to Guest in a timely manner.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellent staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts

At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals committed to supporting Chapman’s vision of exceptional service. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! This role is a vital component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence.

If this sounds like you, apply today to accelerate your career at Chapman Automotive Group!

What We Offer:

* Competitive Compensation: Starting at $20 per hour, plus monthly * * Quality Assurance bonuses following 90 days of employment.
* Professional Development: Access ongoing training and growth opportunities to advance your career.
* Supportive Team Environment: Join a collaborative team where your contributions are valued.
* Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
* Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

* Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
* Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
* Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
* Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
* Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
* 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
* Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

* Facilitate communication between customers and dealership counterparts via email & phone.
* Assist customers with scheduling service appointments.
* Provide clear, helpful communication to everyone you interact with.
* Multitask between speaking with customers and notating customer accounts.

Desired Qualifications and Experience:

* A minimum of 1 year of experience in a customer service role is required.
* Experience working in a high-volume inbound call center environment is preferred.
* Proficient with software and technology. Experience working with dual monitors is a plus.
* Exceptional verbal and written communication skills.
* Strong interpersonal skills, demonstrating the ability to think from the customer’s perspective and show empathy.
* Team oriented with the ability to work independently when required.
* Fluent in written and verbal English. Bilingual is a STRONG plus!
* Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

This is a full time position offering 40 hours per week and a 5 day workweek. The Business Development Center is open 7am – 5:30pm Monday through Friday and 7:30am - 4pm on Saturdays, and we have several shifts available. We are seeking flexible candidates available to work various shifts. Schedules will be assigned during training, based on business needs. This is an IN-OFFICE position, located at the Chapman Corporate Center in Chandler, AZ. We are looking for individuals to join our MAY and JUNE hiring classes.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Is truly passionate about movies and the movie going experience.
• Maintains a happy, polite disposition with neat, clean and professional attire.
• Is knowledgeable about current and upcoming movies and all Majestic special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Welcomes Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate person.
• Communicates Guest questions and/or concerns to Supervisor when appropriate.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Keeps lobby and ticket counter clean and free of clutter.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Processes movie tickets for the Guests.
• Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
due to the Guest.
• Provides assistance to Guests’ special needs, such as helping those with disabilities.
• Directs Guests to restrooms, theaters, bars and other points of interest.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Performs shift change and/or opening or closing duties.
• Secures all banks at the end of each shift.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Delivers food and beverages to Guest in a timely manner.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of
brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who
can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative
environment you are in the right place.

How You’ll Make a Difference

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace
throughout the United States. We are looking to grow our small in-house Customer Experience Center
(CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you
passionate about helping people and solving problems? Can you multi-task with efficiency? Can you
keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service
and exceed guest expectations.

You’ll have the opportunity to assist guests during some of their most challenging times. You will be
called on to make a difference by creating and providing exceptional guest experiences. Individual
stories, locations, and experiences may change over time, but the expectation to deliver an amazing
guest experience is timeless.

This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus
opportunities. If all the above resonates with you and you have an unrelenting passion for guest service
- apply now. Part-time and full-time positions available. We operate (7) days a week 24 hours a day.
Weekend availability is required.

Duties/Responsibilities:
Join a team that provides consistent, seamless, and high quality guest experiences
Actively listen to guests to understand their unique situation and recommend solutions that
exceed their expectations.
Understand key facility differentiators, create value and optimize every conversion opportunity.
Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
storage solutions.
Interacts with customers via telephone, email, online chat, or in person to provide support and
information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries,
complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer
inquiries or to forward to the appropriate staff.
Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar,
Wave, KioCall).
Performs other related duties assigned

What Makes this Opportunity Awesome
*Compensation: $17 per hour plus sales bonus plus additional bonuses
Make a difference and have a positive impact.
*$1000 Sign On Bonus ( paid in 3 increments)

*Help people by listening and understanding their challenges.
*Ease concerns and consult with them to find an optimal storage solution that fits their needs.
*Promote a team-first environment that values guest service and creating happiness.
*Take the lead on team initiatives, learn new skills, build your management capabilities, and take
advantage of the many growth opportunities.
*Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU:
*Preferred 1-2 years in Customer Service/Sales experience
*High School Diploma or equivalent required
*Some experience with the product or service to which the specialist will be assigned preferred.
*Must be available on weekends
*A huge passion for guest service and sales
*The mentality that there are no spare customers, every experience is as valuable as the next
*A positive, outgoing personality
*An insatiable appetite to learn new things
*Strong accountability combined with strong work ethic and enthusiasm
*Able to answer a high volume of inbound phone calls and determining the needs of the caller
*Sales-oriented customer experience and ability to drive rentals
*Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
storage solutions.
*Excellent communication skills including active listening

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team building Events & Activities
Employee Assistance Program
Pet Insurance

The William Warren Group and StorQuest say NO to drugs

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,
disability, age or veteran status. WWG is also committed to compliance with all fair employment
practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook
@storqueststorage

Chapman Automotive Group is looking for dedicated, enthusiastic and compassionate individuals to join our Business Development Center team! As a Part-Time Customer Advocate, you will support Chapman’s mission of being the leading automotive group in Arizona and Nevada by delivering superior customer service and fostering positive relationships with our customers. The Customer Advocate plays a critical role in the customer experience, and we expect the best. Preferred candidates are determined, kind and helpful by nature, and always strive for excellence. If this sounds like you, we encourage you to apply!

What We Offer:
• Competitive compensation! $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment
• Schedule Flexibility, offering 16-24 hours per week, 6-8 hour shifts available on Monday, Tuesday, and Saturday!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Core Responsibilities:
• Facilitate communication between customers and dealership counterparts via email & phone.
• Assist customers with scheduling service appointments.
• Provide clear, helpful communication to everyone you interact with.
• Multitask between speaking with customers and notating customer accounts.

Desired Qualifications and Experience:
• A minimum of 1 year of experience in a customer service role is required.
• Experience working in a high-volume inbound call center environment is preferred.
• Proficient with software and technology. Experience working with dual monitors is a plus.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills, demonstrating the ability to think from the customer’s perspective and show empathy.
• Team oriented with the ability to work independently when required.
• Fluent in written and verbal English. Bilingual is a STRONG plus!
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:
This is a part-time, IN-OFFICE position working in the Business Development Center at the Chapman Corporate Office located in Chandler, AZ. The Business Development Center is open Monday – Friday, 7am to 5:30pm, and 7:30am to 4pm on Saturdays. We are offering flexible part-time schedules; 16-24 hours per week, with 6–8-hour shifts on Monday, Tuesday, and/or Saturday.

Training Requirements:
To help you be successful in this role, there is a mandatory 2-week training period that requires full-time availability. The first week of training is Monday – Friday 7:30am to 4:30 pm in a classroom setting. The second week of training involves job shadowing, and hours can vary between 7am and 5:30pm Monday – Friday. Upon completion of training, part-time schedules will be assigned.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

Chandler Post Acute is a forward-thinking Nursing Facility located in Chandler, AZ that is dedicated to DIGNIFYING LONG-TERM CARE IN THE EYES OF THE WORLD. We operate as some describe as a mini-hospital. We care for about 110 patients per day, and most are only with us for a two to three week stay. We are looking for a motivated Operations Intern to join our team and assist in driving revenue, decreasing costs, and increasing operational efficiency.

As an Operations Intern, we will trust you to dive deep, and understand the operation quickly, and MAKE A DIFFERENCE. This isn't to just observe, but to understand how to better the systems we currently have in place. This internship offers valuable hands-on experience in a dynamic environment and provides insight into the operational aspects of our business.

Chandler Post Acute is a forward-thinking Nursing Facility located in Chandler, AZ that is dedicated to DIGNIFYING LONG-TERM CARE IN THE EYES OF THE WORLD. We operate as some describe as a mini-hospital. We care for about 110 patients per day, and most are only with us for a two to three week stay. We are looking for a motivated Operations Intern to join our team and assist in driving revenue, decreasing costs, and increasing operational efficiency.

As an Operations Intern, we will trust you to dive deep, and understand the operation quickly, and MAKE A DIFFERENCE. This isn't to just observe, but to understand how to better the systems we currently have in place. This internship offers valuable hands-on experience in a dynamic environment and provides insight into the operational aspects of our business.