Customer Service Representatives

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. Typically acts as a lead (e.g. provides subject-matter direction to and assists in orienting and training other representatives).

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attend all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**EXPERIENCE**

**Required**

+ 5 years of related, progressive experience

**Preferred**

+ None

**LICENSES AND CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally

+ Ability to take direction and to navigate through multiple systems simultaneously

+ Ability to maintain composure under stressful and fast-paced conditions

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**LANGUAGE REQUIREMENT (Other than English)**

None

**TRAVEL REQUIREMENT**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$17.93

**Pay Range Maximum:**

$32.26

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242200

The Associate AM will provide professional, courteous service to our customers, producers, and company personnel. With a positive attitude, the Account Representative will provide a high level of support in obtaining, maintaining, expanding, and servicing our employee benefits accounts. The Associate AM will work with producers to maintain synergy among HUB corporate goals, carrier requirements, and the needs of our customers.

**JOB DUTIES**

+ Respond promptly and professionally to the service needs of our insureds.

+ Provide clerical and technical support to Producers to benefit clients and to reach agency's strategic business goals.

+ Assist producer in adding coverages to existing accounts.

+ Produce quote requests, spreadsheets and other related items while verifying their accuracy.

+ Maintain controls on renewals to ensure timely preparation and processing.

+ Prepare summaries of insurance and proposals as needed for account review.

+ Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer.

+ Refers current and prospective clients to other departments for solicitation of those lines of business.

+ Adhere to all Agency systems, procedures, and state regulations.

+ Communicate effectively orally and in writing.

+ Broad knowledge of insurance products and usages and ability to work independently.

+ Ability to utilize computer programs and understand functionality.

+ Oversee functions performed by Assistant CSSs.

+ Maintain required client filing.

**QUALIFICATIONS**

+ High School diploma, four years in insurance company or agency with at least three of those years in employee benefits.

+ Experience working with computers in Windows environment.

+ Strong MS Office skills, e.g., MS Word and MS Excel.

+ Good written and oral communication skills.

+ Above average mathematical skills.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

**At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.**

*****ADVANCED NOTICE: THIS IS** **NOT** **A SALES POSITION*****

**ABOUT THE ORG**

Polaris Adventures brings together a select network of Outfitters to provide premium ride and drive experiences at popular destinations nationwide. Creating safe, memorable, year-round adventures for all skill levels, Polaris Adventures offers worry free half and full-day options for couples, families, and adventure groups in state-of-the-art Polaris™ vehicles.

**JOB SUMMARY**

As Polaris Adventures continues with rapid growth, this position plays a critical role in driving the success of assigned commercial operations outfitters & dealers as a member of the broader Account Management team.

A successful candidate leads the team by example establishing and maintaining relationships across a diverse group of stakeholders, communicating across teams, and making decisions within an established framework to meet onboarding and relationship targets. They are highly collaborative while managing outfitter needs alongside Polaris Adventures core values.

This is an exciting role that requires close team and outfitter partnership skills, leadership, a depth of business process knowledge, proactive problem solving, customer service, and the ability to effectively communicate and manage complex solutions.

**DUTIES AND RESPONSIBILITIES**

_Each Regional Account Manager acts as the owner for an assigned group of key Outfitters within a specific region. The Regional Outfitter Account Manager will be based in-region and responsible for management of their Outfitters with in-person meetings as well as working cohesively with our Inside Team. They will also play a key role in our budding Membership Select business (B2C). Each Regional Account Manager is responsible for key activities in onboarding, maintaining, and growing Outfitters and Polaris Adventures’ business._

_This individual will be responsible for our outfitters within the following_ **_Southwest Region:_** **_AZ, NV, CA, and HI_** _._ **Candidates must live within a reasonable distance from a major metropolitan airport within Arizona, preferably near the Phoenix, AZ metropolitan area** **_._**

**_Onboard_**

+ **Customer Service:** Lead and direct onsite ramp-up and operational support for new and existing accounts; provide on-site training of various processes and ensure understanding of program policies and guidelines.

+ **Communication:** Establish meeting cadence (in-person, written & verbal) and expectations early; continuously build value proposition of ADV & Select with assigned outfitters and vendors

+ **Time Management:** Ensure timely and successful implementation and training on all packages/solutions; coordinate with internal/external vendors, suppliers, and consultants.

**_Maintain_**

+ **Attention to Detail:** Identify inconsistencies in data or business process and raise concerns appropriately; forecast and track key account metrics. Work cohesively with Inside Account Manager, identifying any gaps in processes or adherence to processes.

+ **Communication:** Works together with the Outfitter to use data and trends to tailor account management plans to outfitters highlighting growth opportunities, initiatives, program compliance, and NPS improvement. Present Monthly Business Reviews to Outfitter, touching on goals, program compliance and any initiatives that are in play.

+ **Customer Service:** Anticipate and manage the needs of outfitters with proactive outreach (even out of season) and tailored recommendations; active promoter of self-service portal & tools. Nurture ongoing outfitter relationships and act as an escalation point on specified issues.

**_Grow_**

+ **Decision Making/Recommendations:** Use available data sources (market trends, ride statistics, etc.) to formulate strategic plans and make recommendations to outfitters.

+ **Customer Service:** Identify and grow opportunities within existing accounts; focus on building high quality experiences.

+ **Proactive:** Listen for opportunities to create warm leads and transfer local market knowledge to business development team (i.e., competitive intelligence, expansion and growth initiatives, marketing activities)

**SKILLS & KNOWLEDGE**

+ **Bachelor's degree in Business or related field of study, &/or an Associate's Degree with equivalent working experience is required.**

+ 5+ years of in person Client Relationship Management or Account Management experience is required, with demonstrated ability to **manage relationships** across multiple organizations and locations while serving a variety of needs.

+ Experience **leading teams &/or projects.**

+ Excellent written and verbal **communication skills,** to include active listening skills, with experience delivering presentations or trainings tailored to the needs of the audience.

+ Works professionally and effectively with a diverse group of internal and external stakeholders to **build strong relationships.**

+ **Builds rapport and influence** , using diplomacy, to drive program participation and outfitter success in meeting growth and expansion objectives.

+ Delivers **client-focused solutions** based on customer needs.

+ Manages multiple projects or outfitters at a time with strict **attention to detail** and service level.

+ Listens for conflicts or challenges and **provides solution-oriented recommendations.**

+ **Flexibility** to support ADV core business, Indian Motorcycles, and new programs as they arise.

**WORKING CONDITIONS**

+ Remote – Home Based Office

+ Travel required within Region (>50%)

+ _Must live within 60 minutes of a major Airport within the current region of outfitter focus._

\#LI-KT1

\#LI-remote

_We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._ _Apply today!_

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

**About Polaris**

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

**EEO Statement**

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Financial Reporting and Technical Accounting Manager

Job Summary:

The Financial Reporting and Technical Accounting Manager will be responsible for preparing the monthly, quarterly, and annual global consolidation in accordance with US GAAP with the related US GAAP adjustments for the differences with the IFRS accounting of the foreign subsidiaries. In addition, the Manager will prepare technical accounting memos by conducting research on the relevant guidance. This position reports to the Director of Global Technical Accounting.

Key Job Responsibilities:

+ Lead the preparation of monthly, quarterly, and annual global consolidations in accordance with US GAAP, incorporating adjustments for differences with IFRS accounting of foreign subsidiaries, and properly eliminating intercompany transactions.

+ Prepare technical accounting memos through comprehensive research on relevant US GAAP and IFRS guidance.

+ Partner with the FP&A team on alignment of internal reporting.

+ Pro-actively implement solutions aimed at improving the financial reporting and the general ledger structure.

+ Support external reporting during quarterly and annual SEC reporting deadlines.

+ Champion strategic innovation by developing new processes and encouraging ongoing process improvement within the accounting function.

+ Perform certain key controls over the financial reporting cycle.

+ Undertake additional assignments as directed by the Director of Global Technical Accounting.

Qualifications:

+ Bachelor’s degree in accounting.

+ Active CPA license.

+ 6+ years of overall experience in accounting or financial reporting.

+ 3+ years of BIG 4 public accounting experience.

Preferred qualifications:

+ Master’s degree in accounting or finance.

+ Previous manufacturing industry experience.

+ Advanced MS Excel proficiency.

+ SAP Group Reporting or HFM experience.

+ BlackLine Systems experience.

+ Ability to work independently, take initiative, set priorities and see projects through to completion.

+ Excellent written and verbal communication skills.

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

Seeking detail-oriented, multi-tasking individual to work full-time or part-time: shifts on Saturdays and Mon-Fri. Must be able to communicate well with clients and maintain documentation for a busy multi-doctor veterinary hospital.

ESSENTIAL FUNCTIONS:

• Providing excellent customer service to clients, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

• Effectively communicating medical information to clients and hospital staff

• High attention to detail and multi-tasking skills a must

• Providing complete and accurate documentation of communication and interaction amongst clients and hospital staff

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action given the current circumstances

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20.83 to $25.00 per hour.

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**

**We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at** **vcacareers.com**

Explore a flexible employment opportunity with us! We're hiring Part-Time Bilingual Inbound Call Center Representatives to join our team at our new Scottsdale location. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join our team and be part of an organization consecutively ranked as one of the best places to work!

At Americor for over a decade, Americor has provided debt relief solutions that empower our clients to restructure their unsecured debt payments, reduce their outstanding balances, and achieve financial freedom faster than they ever imagined. Our mission is to help Americans regain control of their lives by swiftly and responsibly addressing the debt crisis in the United States. We are proud to have a passionate team of like-minded individuals who share our commitment to assisting people in obtaining a fresh start with their finances.

Job Overview:

As a Bilingual Inbound Call Center Representative, you'll support enrolled customers by understanding their needs, explaining our services, and routing calls to the proper departments. Following call scripts for policy compliance, you'll cover various client issues and maintain detailed conversation records in our system. Success here relies on your customer-centric approach, friendly attitude, poise in challenging situations, and basic computer skills and typing proficiency.

Key Responsibilities:

+ Efficiently handle inbound Welcome calls.

+ Adhere to call center scripts when addressing various client topics.

+ Identify client needs, provide service clarity, and transfer calls to relevant departments.

+ Update the call center CRM database with detailed conversation notes.

+ Assist Debt Consultants in the client enrollment process.

+ Strictly adhere to communication procedures, policies, and guidelines.

+ Meet or exceed individual and team performance quotas.

+ Perform additional assigned duties as needed.

Qualifications:

+ Practical communication skills (verbal and written).

+ Bilingual in Spanish preferred.

+ Customer-centric attitude with patience, friendliness, and positivity.

+ Fundamental understanding of computer operations.

+ Proficient typing skills for accurate data entry and record-keeping.

+ Previous customer service or sales experience is a plus!

+ Ability to collaborate effectively within a team.

+ Exceptional attention to detail.

Why Join Our Team:

+ Paid Training

+ Opportunity to make a meaningful impact on clients' financial well-being.

+ Competitive compensation package.

+ Flexible working hours.

+ Positive and collaborative work environment.

+ Career growth and development opportunities.

*This position is based at our Scottsdale, AZ office (Remote work is not available). The compensation for this role is $18.00-$19.00 per hour, dependent on experience, with flexible AM and PM shifts offered.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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Location: Sky Harbor Municipal Apt (PHX-TRML)

Additional Locations: None

Requisition ID: 72694

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

+ ​This job is a member of the Domestic Airports Team within the Customer Experience Division

**What you'll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

+ Be a safety advocate: Look for safety concerns and address them as needed

+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

+ Promote effective communication among departments to engage our team to work together to achieve common goals.

+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

+ Ability to solve complex staffing issues with minimal oversight

+ Strong communicator with all levels of the operation

+ Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day

+ Coordinate assignments for frontline team members to dynamically work flights at gates

+ Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports

+ Being proactive and efficient with time management

+ Ability to work extra hours when there are operational needs

+ Ability to work rotating shifts including weekends, holidays and days-off

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

+ ​High School diploma or GED Equivalency

**Preferred Qualifications- Education & Prior Job Experience**

+ ​Previous airport customer service experience

+ 2 years experience leading others

+ Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

+ ​Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.

+ Strong decision making skills

+ Ability to work independently as well as collaboratively

+ Ability to work under demanding operational conditions

+ Ability to prioritize and execute with a sense of urgency and preciseness

+ Ability to use sound business judgment to resolve issues with internal and external customers

+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

**What you'll get**

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 72694

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description:

The Intelligent Citizen Services (ICS) Customer Service Representative will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. Key Responsibilities:

+ Answer incoming phone calls, chats, and/or emails

+ Conduct outreach phone calls and/or emails

+ Provide outstanding customer service

+ Recognize and follow call flows with scripts

+ Research and review customer inquiries

+ Research information using multiple systems

+ Relay research findings and outcomes to customers

+ Identify and escalate appropriate issues

+ Clearly document call information and encounters in call logs

+ Recognize and alert management of risk and trends

+ Quickly transition from one task to another

+ Maintain a professional demeanor

+ Other duties, as assigned

Role Requirements:

+ Work Schedule:Monday – Friday , 8:00 am – 4:30 pm CT

+ Internet access sufficient to handle calls received via the internet

+ Quiet and private remote work location

Basic Qualifications:

+ 2 years of customer service experience

+ 1 year of call center experience

Preferred Qualifications:

+ Accenture experience in past recent 6 months

+ Former transaction processing experience

+ Proficiency with computers: experience using the internet, email via Outlook, etc.

+ Data entry experience

+ Microsoft Office (Excel, Word, Outlook, and Teams) experience

+ Listening, verbal, and written communication experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary Range

California $22.40 to $27.40

Colorado $22.40 to $22.40

New York $21.30 to $27.50

Washington $23.00 to $23.00

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

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Requesting An Accommodation

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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National Accounts Manager

Location: Western or Central US

Level: Salary

Division / Department: Sales & Business Development

Reporting to position: Director of National Accounts/Mergers & Acquisitions

Travel: Up to 50%

About the Role:

The National Accounts Manager is responsible for representing Do it Best in our efforts to partner with our largest and most strategic member accounts on growth and operational improvement opportunities.. Many of these members have multiple locations, spanning across multiple geographies. The National Accounts Manager acts as a consultant to these members while selling the Do it Best suite of product, program, and service offerings. The core responsibility of the role involves generating profitable sales growth for Do it Best by driving member purchases through the Do it Best warehouses and approved vendor partners. The most successful National Account Managers foster deep, productive relationships with these major accounts using their ability to identify growth opportunities and present strong value propositions for closing on these opportunities.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Territory Sales Manager, Key Accounts Manager, National Sales Director, Senior Sales Manager, Strategic Planner, Client Consultant

Responsibilities include…

+ Assist members with growth plans, including the acquisition of new locations and conversion of these locations to purchases, signifying a focus on business development.

+ Bringing new multi-location members into our Coop.

+ Develop strong working relationships with assigned multi-store members, gaining trust and integrity as a valued business partner and consultant.

+ Plan and execute member visits by Do it Best staff and vendor partners, presenting beneficial products and programs.

+ Develop an aggressive, achievable business plan aligning with individual and Do it Best goals, underscoring the importance of strategic planning.

+ Represent Do it Best and its member partners with the utmost dignity and credibility at all times in accordance with Do it Best policies and standards.

+ Collaborate with Do it Best team members to achieve overarching goals and execute the strategic plan for the members.

+ Be well-versed in Do it Best 's merchandise programs, managing them for the benefit of both the multi-store members and Do it Best .

Education and Experience…

+ Bachelor’s in sales/marketing/business or related experience

+ 5+ years of outside sales experience

+ Experience with national accounts preferred

Skills and Abilities…

+ Strong work ethic

+ Servant leadership mindset

+ Analytical, problem solving, and strategy focused

+ Collaborative and self motivated

+ Basic understanding of retail/business operations

+ Strong written and verbal communication skills

+ Personable and positive attitude

Benefits available to you…

+ Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available

+ Paid time off to foster work/life balance

+ Profit sharing

+ Bonus Pay opportunities

+ Retirement funding opportunities

+ Education reimbursement

+ Health club reimbursement

+ Career advancement opportunities

About Do it Best:

At Do it Best, we take pride in being the only U.S.–based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community’s needs with competitive pricing. Our success in reaching over $5 billion in annual sales stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.

**Become a part of our caring community and help us put health first**

The Call Center Representative represents the company by addressing incoming telephone, digital, or written inquiries. This full-time position is in a high-volume healthcare Contact Center, supporting primary care medical centers.

**​This is a Work from Home Position**

**Essential Functions**

+ Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.

+ Resolve patient issues through independent problem solving and with a goal of first call.

**Required Qualifications**

+ Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.

+ Active listening, with a high degree of empathy

+ Ability to remain calm and helpful even when dealing with upset patients.

+ Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.

+ Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook

**Preferred Qualifications**

+ Bilingual English (read, write & speak) and Spanish (speak)

+ A minimum of one (1) year of previous experience working in an inbound customer service call center.

+ High school diploma or equivalent

+ Ability to handle high call volume and multi‐task while providing an exceptional customer experience.

+ Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.

+ Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center, Genesys, Ring Central, Five/9, etc.

+ Knowledge of and strict adherence to HIPAA

**Scheduled Weekly Hours:** 40

**** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) ****

**Use your skills to make an impact**

**Alert**

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

**Interview Format - HireVue**

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

**Work-At-Home Requirements**

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. ​

**Benefits**

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

+ Health benefits effective day 1

+ Paid time off, holidays, volunteer time and jury duty pay

+ Recognition pay

+ 401(k) retirement savings plan with employer match

+ Tuition assistance

+ Scholarships for eligible dependents

+ Parental and caregiver leave

+ Employee charity matching program

+ Network Resource Groups (NRGs)

+ Career development opportunities

\#LI-MM1

\#LI-Remote

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$34,500 - $47,400 per year

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

**About us**

About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.