Business, Entrepreneurialism, and Management
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
Business, Entrepreneurialism, and Management Field of Study
Are you interested in training?
Contact an Advisor for more information on this career!Customer Service Representatives
Average
$38,100
ANNUAL
$18.32
HOURLY
Entry Level
$29,000
ANNUAL
$13.94
HOURLY
Mid Level
$37,080
ANNUAL
$17.83
HOURLY
Expert Level
$48,220
ANNUAL
$23.18
HOURLY
Customer Service Representatives
544
Current Available Jobs
Customer Service Representatives
Job Titles
Entry Level
JOB TITLE
Probationary Customer Service Representative
Mid Level
JOB TITLE
Customer Service Representative
Expert Level
JOB TITLE
Supervisor Customer
Customer Service Representatives
01
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
03
Check to ensure that appropriate changes were made to resolve customers' problems.
04
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
05
Determine charges for services requested, collect deposits or payments, or arrange for billing.
06
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
07
Refer unresolved customer grievances to designated departments for further investigation.
08
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
09
Review insurance policy terms to determine whether a particular loss is covered by insurance.
10
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Customer Service Representatives
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Administration and Management
KNOWLEDGE
Sales and Marketing
KNOWLEDGE
Mathematics
SKILL
Active Listening
SKILL
Service Orientation
SKILL
Speaking
SKILL
Reading Comprehension
SKILL
Critical Thinking
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Problem Sensitivity
Customer Service Representatives
As the Enterprise Account Manager, you will establish, develop, and expand key accounts that generate significant revenue for the organization. You will research and pursue new business opportunities and create connections with influencers, executives, and decision-makers. You will provide excellent service and support to ensure client satisfaction that leads to long-term accounts. You will serve as a liaison between the client and other internal departments to expedite any assistance that may be needed.
**Responsibilities:**
+ Implements and develops strategic plans to drive profitability and achieve company objectives.
+ Engages with internal and external stakeholders at all levels to effectively to implement and develop customer account plans.
+ Drives new business development within named accounts. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
+ Manages, develops, and identifies sales strategies to improve sales productivity.
+ Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
+ Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments, and increasing customer wallet-share.
+ Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
+ Leads solution development efforts that best address customer needs.
+ Engages supplier sales resources to enlist their support and create solutions.
+ Expert in strategic selling and takes the lead in high level sales engagements. Provides pre/post-call coaching to branch sales team.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor’s Degree preferred
+ 5+ years proven sales experience as an Account Manager of large account portfolios.
+ Experience managing multiple stakeholders and projects.
+ History of success maintaining and developing key relationships.
+ Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
+ Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
+ Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
+ Strong negotiation and problem-solving skills.
+ Proficiency with CRM software and Microsoft Office.
+ Self-starter and able to work efficiently under pressure.
_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._
**_Los Angeles Unincorporated County Candidates Only_** _: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Full Time
Location:
8162 S Priest Dr, Tempe, Arizona 85284 United States of America
If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team.
Schedule:
This is a full-time in-office position at our U-Haul Technical Center located in Tempe, AZ.
+ Initial training hours: Monday-Friday 7am–4pm for three weeks.
+ Standard workdays after training: Vary between Monday-Sunday 6AM - 6PM
Pay:
Pay starts at $20/hr.
Fleet Sales Customer Service Representative Primary Responsibilities:
+ Answer customer and field employee calls from Fleet Sales calling queue
+ Assist customers in finding trucks, trailers and tow dollies
+ Assist field employees in negotiating and selling trucks, trailers and tow dollies
+ Provide tax and DMV fees for truck, trailer and tow dolly sales
Fleet Sales Customer Service Representative Minimum Qualifications:
+ High School diploma or GED
+ 1-2 years customer service experience
Fleet Sales Customer Service Representative Skills:
+ Retail/automotive sales is a plus
+ General knowledge of Microsoft Office, Excel and Word
+ Excellent verbal and written communication
+ Inbound/outbound calls is a plus
+ Bi-lingual preferred but not necessary
Confidentiality:
+ Maintain confidential customer and truck pricing information
+ Professional Mentality:
+ Remaining professional with difficult customers and during occasional heavy call volume
+ Attention to detail, both visual and mental
+ Able to use rationale in negotiating prices
Physical Demands:
+ Able to work at a desk for an extended period of time
+ Able to work as early as 6 am or as late as 6 pm
+ Able to work rotating holidays and weekends
Perks of joining the team:
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. U-Haul Offers:
+ Full Medical coverage
+ Prescription plans
+ Dental & Vision Plans
+ New indoor fitness gym
+ Gym Reimbursement Program
+ Registered Dietitian Program
+ Weight Watchers
+ Onsite medical clinic for you and your family
+ Career stability
+ Opportunities for advancement
+ Valuable on-the-job training
+ Tuition reimbursement program
+ Free online courses for personal and professional development at U-Haul University®
+ Business and travel insurance
+ You Matter Employee Assistance Program
+ Paid holidays, vacation, and sick days
+ Employee Stock Ownership Plan (ESOP)
+ 401(k) Savings Plan
+ Life insurance
+ Critical Illness/Group Accident
+ 24-hour physician available for kids
+ Subsidized gym/ membership
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Mindset App Program
+ Discounts on cell phone plans, hotels, and more
+ LifeLock identity Theft
+ Savvy consumer wellness programs- from health care tips to financial wellness
+ Dave Ramsey’s SmartDollar Program
+ U-Haul federal credit union
+ Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
Location:
6001 N 67th Ave, Glendale, Arizona 85301 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans, if eligible
+ Paid holidays, vacation, and sick days, if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
+ Assist customers inside and outside a U-Haul center with U-Haul products and services.
+ Use smartphone-based U-Scan technology to manage rentals and inventory.
+ Move and hook up U-Haul trucks and trailers.
+ Clean and inspect equipment on the lot including checking fluid levels.
+ Answer questions and educate customers regarding products and services.
+ Prepare rental invoices and accept equipment returned from rental.
+ Install hitches and trailer wiring.
+ Fill propane (certification offered through U-Haul upon employment)
+ Drive a forklift (certification offered through U-Haul upon employment)
+ Other duties as assigned
+ Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
+ Valid driver’s license and ability to maintain a good driving record
+ High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Full Time
Job Description:
**Role Summary/Purpose:**
The VP, Account Management Credit Strategy Governance and Initiatives Leader is a new multifunctional role with several key and broad leadership responsibilities. The successful candidate will combine their deep credit acumen, understanding of modeling concepts and their exceptional influencing and leadership skills to drive governance and strategic initiatives for the Account Management Credit Strategy team. This role will report to the SVP, Credit Account Management Strategy and Analytics leader and will have a team of analysts reporting to them.
This role will be integral to enhancing the connectivity between model performance and strategy usage and will lead a team of analysts to perform deep dives and root cause analysis diagnosing the impact of credit model performance on credit strategies. These diagnostics will cover 6 Tier 1 and Tier 2 models, and Account Management Strategies that generate $20Bil in incremental exposure for Growth programs and cover $14Bil in Loss Mitigation programs.
This role requires expertise in and leadership of teams using advanced statistical and analytical tools to investigate strategy performance and to build new Credit strategies. It requires strong understanding of Credit Models, and governance of Credit Models and Credit Strategy. They will work in close partnership with the Modeling Team, several second line teams, strategy implementation teams, and senior leadership.
**_Our Way of Working_**
**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**
**Essential Responsibilities:**
Lead a team of analysts to perform deep dives and root cause analysis diagnosing the impact of credit model performance on credit strategies. Sample responsibilities include:
+ Develop new analytic approaches for performing deep dives into credit strategies based on the various on-going model monitoring metrics
+ Influence leaders from Modeling, Model Risk Management, Credit Strategy and 2nd Line of Defense Strategy Validation towards solutions and alternative approaches
+ Regularly communicate with and present to senior leadership
+ Provide recommendations and lead a team to execute remediation actions to credit strategies when models used within the strategies are not performing as expected
+ Lead a team of analysts to adjust or rebuild credit strategies (NMTs) when underperforming models or model monitoring segments have impacts on credit strategies
+ Author executive summary narratives for on-going model monitoring summaries explaining technical concepts in easily understood language.
Lead governance initiatives and regulatory exams, including the following responsibilities:
+ Lead preparation of materials for internal reviews and regulatory exams by developing written responses to questions from internal and external regulators that explain technical concepts in easily understood terminology
+ Translate model governance to strategy leads in adhering to enhanced Model Risk Management framework and influence cross functional projects across model changes
+ Strengthen non-model tool governance by ensuring that all NMTs are identified and that NMT policies and controls are followed.
+ Provide recommendations and development of strong fire-proofing controls around Account Management Credit Strategies.
+ Collaborate with 2nd / 3rd lines of defense to ensure strong governance, safety & soundness of strategies. Fully support regulatory requests, internal reviews, audits and business continuity planning
+ Create processes & controls to ensure that data, analyses, strategies, and recommendations are accurate
Lead large strategic initiatives and special projects that cross multiple Account Management programs, such as new model or attribute implementations:
+ Drive business specification/initiatives with the technology innovation teams to support the identification and adoption of best-in-class methodologies, processes, and tools to meet business objectives
+ Influence cross-functional teams to drive large projects ensuring high quality delivery within timelines
+ Provide thought leadership to ideate, analyze, evaluate and integrate new data and scores into the strategy framework
+ Provide assistance with team budgets
+ Liaison with 3rd party data and model vendors on additional and alternative data sources
+ Lead initiatives on Adverse Action letters, including the creation of new letters and enhancing testing to ensure proper letters are sent
Lead credit strategy development as needed for all Account Management programs, including leading the development, implementation, validation and on-going monitoring of strategies.
+ Lead strategy developers to meet SYF's strategic goals and risk appetite.
+ Effectively balance risk vs reward and customer experience in decision making.
+ Develop & maintain a framework to monitor, measure & report on strategies to management & the business
+ Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives
+ Partner with portfolio credit managers and client teams to launch new initiatives, communicate changes in a timely & effective manner, and ensure strategies are driving the desired P&L impacts
+ Manage a team of analysts to drive business results, to mentor and train them to raise the skill level of the team and to ensure progress is achieved
+ Perform ad hoc analytics, validations, remediations as required
**Qualifications/Requirements:**
+ Bachelor's degree and 15+ years of experience in a strategic credit risk management role, or in lieu of a Bachelor's degree, 20+ years of experience in strategic credit risk management
+ 10+ years of experience in a credit risk strategy development role
+ 8+ years of experience working with SAS or R
+ 8+ years of experience in advanced Excel
+ Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues
**Desired Characteristics:**
+ Leadership experience operating at a strategic level as part of a cross functional team
+ Proven leadership creating plans and structure for new initiatives and projects
+ Experience delivering results with accelerated deadlines
+ Experience managing a team of analysts across multiple geographic locations
+ Experience guiding teams who are analyzing large data sets to derive strategies, segmentations, actionable credit insights
+ Experience guiding teams who are using advanced modeling & data mining techniques (e.g. decision trees) to develop/ optimize Credit strategies
+ Strong understanding of credit models and their use in credit strategies
+ Deep understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit)
+ Prior leadership in governance reviews with external regulators and internal reviewers/auditors
+ Excellent communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers and SYF senior leaders
+ Master's Degree or MBA with advanced analytic focus, or equivalent advanced degree
**Grade/Level: 14**
The salary range for this position is **170,000.00 - 290,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
**Eligibility Requirements:**
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Our Commitment:**
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
**Reasonable Accommodation Notice:**
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
**Job Family Group:**
Credit
Full Time
Customer Service Representative La Linea Level 7-1 (English & Spanish Only)
Location:
San Tan Valley, AZ, US
Date: Mar 28, 2025
**Requisition ID** : 18551
**Join us in building a better future for Arizona!**
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
**Why Work at SRP**
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
+ Pension Plan (at no cost to the employee)
+ 401(k) plan with employer matching
+ Available your first day: Medical, vision, dental, and life insurance
+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
+ Parental leave (up to 4 weeks) and adoption assistance
+ Wellness programs (including access to a recreation and fitness facility)
+ Short and long-term disability plans
+ Tuition assistance for both undergraduate and graduate programs
+ 10 Employee Resource Groups for career development, community service, and networking
**Summary**
Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.
Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.
Must speak fluent Spanish
**What You'll Do**
+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.
+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.
+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.
+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
+ The research, analysis and preparation of various entries, reports and statistics.
+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.
+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.
+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.
+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.
+ Answer and handle customer outage contacts, including entering trouble orders.
+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.
+ Inform customers of water ordering and delivery procedures and terminology.
+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.
+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.
+ Coordinates work with internal departments to accomplish tasks.
+ Assist other representatives and perform other duties as necessary or assigned.
+ Other duties as assigned.
+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.
**What It Takes To Succeed**
**Please note** :
**This position is for BILINGUAL (English/Spanish) speaking representatives who will be required to work from the PINAL CONTACT CENTER, located at 3735 E. Combs Rd., San Tan Valley, AZ 85140. If you are not Bilingual, you will not be considered for this position. Please only apply for the other English Customer Service Representative position that is currently posted.**
**This position will be open from Monday, March 31, 2025 - Monday, April 7, 2025 at 11:59pm. All applications must be submitted within this timeframe.**
**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**
SRP's contact center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.
The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (5/27/2025 - 5/30/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Pinal Contact Center (3735 E. Combs Rd, Queen Creek, AZ 85140). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.
Training will be held Monday - Friday, 8:00am-4:30pm. However, our contact center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.
Customer Service Representative positions are regular full-time status.
You will be paid during training and transition. Benefits for regular full-time employees include:
• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)
• Tuition reimbursement at accredited colleges
• 10 paid holidays
• 128 paid vacation hours per year
• 64 paid sick hours per year
• 401K with match
• SRP Pension Plan
• Military Leave
• Jury duty pay
**Experience**
Experience as a Customer Services Rep, Customer Services Rep Trainee, Administrative Clerk or General Clerk or equivalent experience.
**Testing and Certifications**
Residential Customer Service Test
**Hybrid Workplace**
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
**Drug/Alcohol Policy Statement**
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
**Equal Opportunity Employer Statement**
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
**Work Authorization**
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
Full Time
Customer Service Representative Level 7-1
Location:
San Tan Valley, AZ, US
Date: Mar 28, 2025
**Requisition ID** : 18552
**Join us in building a better future for Arizona!**
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
**Why Work at SRP**
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
+ Pension Plan (at no cost to the employee)
+ 401(k) plan with employer matching
+ Available your first day: Medical, vision, dental, and life insurance
+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
+ Parental leave (up to 4 weeks) and adoption assistance
+ Wellness programs (including access to a recreation and fitness facility)
+ Short and long-term disability plans
+ Tuition assistance for both undergraduate and graduate programs
+ 10 Employee Resource Groups for career development, community service, and networking
**Summary**
Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.
Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.
**What You'll Do**
+ Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.
+ The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.
+ The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.
+ Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
+ The research, analysis and preparation of various entries, reports and statistics.
+ The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.
+ Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.
+ Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.
+ The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.
+ Answer and handle customer outage contacts, including entering trouble orders.
+ Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
+ In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.
+ Inform customers of water ordering and delivery procedures and terminology.
+ The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.
+ The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.
+ Coordinates work with internal departments to accomplish tasks.
+ Assist other representatives and perform other duties as necessary or assigned.
+ Other duties as assigned.
+ Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.
**What It Takes To Succeed**
This position is for English speaking representatives who will be required to work from the PINAL CONTACT CENTER, located at 3735 E. Combs Rd., San Tan Valley, AZ 85140. If you are a BILINGUAL (English/Spanish) speaking applicant, please only apply for the other Customer Service Representative position listed.
This position will be open from Monday, March 31, 2025 - Monday, April 7, 2025 at 11:59pm. All applications must be submitted within this timeframe.
**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**
SRP's contact center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Queen Creek location) and the remaining scheduled days will be worked from home.
The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (5/27/2025 - 5/30/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Pinal Contact Center (3735 E. Combs Rd, Queen Creek, AZ 85140). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.
Training will be held Monday - Friday, 8:00am-4:30pm. However, our contact center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.
Customer Service Representative positions are regular full-time status.
You will be paid during training and transition. Benefits for regular full-time employees include:
• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)
• Tuition reimbursement at accredited colleges
• 10 paid holidays
• 128 paid vacation hours per year
• 64 paid sick hours per year
• 401K with match
• SRP Pension Plan
• Military Leave
• Jury duty pay
**Experience**
Experience as a Customer Services Rep. or Customer Services Rep. Trainee or Administrative Clerk or General Clerk or equivalent.
**Testing and Certifications**
For specific list of training certifications contact departmental manager.
**Hybrid Workplace**
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
**Drug/Alcohol Policy Statement**
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
**Equal Opportunity Employer Statement**
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
**Work Authorization**
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
Full Time
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance division, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About our team:
Are you looking to join an industry-leading sales organization? Our Claims Insurance team works with claims teams within insurance carriers to provide tools and solutions to help better understand the market and manage risk.
About the Job:
The Associate Vertical Account Manager exists to acquire and grow revenue within established enterprise sales accounts using a total solution strategic approach.
You'll Be Responsible For:
+ Evaluating existing relationships and identifying if there are any growth opportunities within selected solution set.
+ Manage customer roadmap retention plans/actions to ensure protection of base revenue.
+ Establishing and maintaining excellent customer relationships at all levels. Acting as liaison between sales support and our customers in order to provide superior service and solutions.
+ Meeting or exceeding quarterly and annual revenue objectives. Oversee all forecasting activities.
+ Demonstrating a clear understanding of select Insurance products and solutions to effectively present them to customers and articulate the value they can expect from using them.
+ Providing excellent customer service by effectively managing customer objections, setting realistic expectations, successfully negotiating pricing and contracts and closing sales.
Qualifications:
+ Prior experience working in Property & Casualty Claims is ideal.
+ Bachelor's degree or comparable work experience.
+ Prior sales or account management experience.
+ Demonstrated experience successfully building client relationships.
+ Excellent project management and analytical skills.
+ Travel is required for this position up to 30%.
Learn more about the LexisNexis Risk team and our culture here (http://relx6.wd3.myworkdayjobs-impl.com/RiskSolutions/page/bf82d8f79115100128670adbf2810000) .
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
Application deadline is 4/30/2025.
Position is eligible for base salary plus a variable component. Commissions uncapped.
The salary range provided in this posting is the base salary range for Hawaii and Colorado: $80,000-85,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: $80,000-85,000 USD
The salary range provided in this posting is the base salary range for California and Washington DC: $80,000-85,000 USD
The salary range provided in this posting is the base salary range for New York and New Jersey: $80,000-85,000 USD
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Full Time
Job Description
This job is a great fit for someone who is customer obsessed and loves to solve problems.
A day in the life…
+ Assist customers with a variety of transactions through a seamless and friendly experience
+ Demonstrate expertise in all technologies used in the store environment
+ Inspire trust, teamwork and positive team relationships
+ Defuse customer situations and provide resolution in a timely and effective manner
+ Ensure the security and privacy of customer information through education, compliance and resolution of issues
+ Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
+ The hours and schedule for this position will vary by week depending on business needs
You own this if you have…
+ The ability to effectively build relationships with your customers, peers and leadership
+ Proficiency in multiple operating systems such as MS Windows, iOS and Android
+ Clear, effective communication with strong interpersonal skills
+ The ability to prioritize multiple tasks in a fast paced environment
+ Accountability, initiative and a high level of ownership
+ The ability to work a flexible schedule based on department needs
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
Full Time
**Working Location:** **Arizona, Phoenix**
**Workplace Flexibility:** **Field**
**_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. _** **__**
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
**Job Description**
The Executive Respiratory Account Manager (ERAM) is responsible for selling capital products relating to the Respiratory and Thoracic Care call points within his / her designated geographical territory.
The ERAM is responsible for developing and implementing a local business plan which follows the direction of the Medical Systems Group (MSG) goals and directives to achieve maximum product sales and profitability.
The ERAM also collaborates with field support personnel and sales colleagues to coordinate activities to best serve the customer and drive the business focus for the company.
**Job Duties**
+ Achieve established sales quota by selling capital equipment, servicing agreements, and related products to new or existing customers. Serve as the primary point of contact for all prospective customers for capital and service products.
+ Identify and pursue the capital and repair service business at the account level by making routine calls to existing customers or to potential customers. (Account defined as end user ranging from individual physician, clinic, free standing Ambulatory Surgery Center, Endoscopy Center, Hospital, Bronchoscopy Suite, etc.).
+ Develop and maintain effective knowledge of the overall Olympus business, the evolving healthcare marketplace, financial service offerings, competition, products, and services and leveraging strategies. Work with physicians, physician groups, physician liaisons, department managers, and other administrators to support the Company’s products, systems and services.
+ Assist as needed with field service requests, including but not limited to procedure support, installations, evaluations, and training.
+ Liaise with the Clinical Team regarding the completion of evaluations and product demonstrations for prospective customers.
+ Provide input to Regional Vice Presidents, Area Vice Presidents, Marketing organization, and others as requested regarding sales, sales forecasts, competitive activity, group contracted business, and other requested information.
+ Establish, develop, or maintain field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
+ Maintain Olympus owned assets securely and provide proper care and maintenance of Olympus demo and sample equipment accessories.
+ Perform other related duties as required.
**Job Qualifications**
**Required:**
+ Bachelor’s Degree strongly preferred or equivalent combination of education and involvement.
+ Sales experience in healthcare strongly preferred or a combination of Olympus sales, field-based customer support and/or marketing experience, meeting or exceeding all performance expectations.
+ Strong closing skills.
+ Works well in teams.
+ Must possess basic computer skills (MS Office), and strong communication (verbal & written), interpersonal, and organizational skills.
+ Must possess a high degree of initiative and creativity, with the ability to meet deadlines and work with minimal supervision.
+ Approximately 50-80% travel is required.
**Preferred:**
+ Minimum of 3 years of external business-to-business and/or consumer sales involvement.
+ A specialized knowledge of human anatomy/physiology and related diseases of the body where Olympus products might be utilized is preferred.
**Why join Olympus?**
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
**Equitable Offerings you can count on:**
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center**
**Connected Culture you can embrace:**
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
**Are you ready to be a part of our team?**
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
**You Belong at Olympus**
We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.
**_Applicants Requesting Accommodations:_** Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
**Let’s realize your potential, together.**
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Arizona (US-AZ) || Phoenix || Sales
Full Time
**We are Generac, a leading energy technology company committed to powering a smarter world.**
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The **National Account Manager II** – Data Centers develops and implements national sales strategies for new revenue generation with technology industry customers. This role is accountable for developing new national or major (key) accounts. This role calls on national accounts at all levels (C-level, Procurement, Field Service, etc.), presents sales material and follows up on sales service to develop new business opportunities. This role represents the entire range of company products while leading the customer account planning cycle and ensuring customers’ needs and expectations are being met.
**Essential Duties and Responsibilities:**
+ Develops and implements strategic sales plan focused on growing sales.
+ Develops accurate and detailed metrics to facilitate effective business forecasting and resource allocation.
+ Forecasts, develops, manages and achieves budget.
+ Analyzes and reviews sales trends to identify opportunities and threats.
+ Manages and grows P&L.
+ Achieves contribution margin target.
+ Navigates the involvement of multiple departments and personnel within Generac organization and secondary distribution network in order to meet performance objectives and customer’s expectations.
+ Investigates product and service concerns and ensures resolution of customer issues.
+ Works with the Marketing Department to develop initiatives/merchandising/packaging that drive sales efforts.
+ Manages promotional opportunities to maximize return on investment.
+ Expands Generac’s existing business and focuses on ways to expand Generac business into new areas.
+ Negotiates placement of new and existing products and programs with prospective customers.
+ Drives flawless customer service execution, analyzes the current business and implements new strategies for customer service.
**Minimum Qualifications:**
+ Bachelor’s degree or equivalent experience
+ 5 years of sales or marketing experience selling directly into the Data Center industry
+ Ability to travel up to 50%
**Preferred Qualifications:**
+ Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Business or related field
+ Experience in power generation, power plant design, distributed energy systems, microgrids or related technology
+ Experience in Data Center design and construction
**Knowledge, Skill and Abilities:**
+ Excellent presentation skills;
+ Excellent negotiation skills;
+ Ability to work independently in an entrepreneurial culture;
+ Ability to analyze financials;
+ Knowledge of the internal processes and systems that support sales accounts
**Level of Independence** **:** Acts independently under the direction of the Senior Director Sales.
**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_
Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
Full Time
Business, Entrepreneurialism, and Management
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