Customer Service Representatives

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

On the Provider Experience team, your role will be to manage existing Optum accounts and drive growth in those accounts by supporting providers, patients, sales and operations, and other teams such as Payer Relations, Industry Relations, Financial Assistance Department, pharmacist teams, etc.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:45 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 dedicated weeks of paid training. The hours during training will be 8:30 am - 5:00 pm CST.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Supporting providers through inbound calls, portal chats, outreach, escalations, and / OR EMR task

+ Be self-aware, compassionate, and genuine in service

+ Scheduling prescription deliveries

+ Handle difficult situations and ensure the provider experience is exceptional

+ Collect provider preferences

+ Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders

+ Enters notes/information into appropriate pharmacy system or other systems to document interactions

+ Ensure patients and providers are supported by following escalation through to finish

+ Ensure communication between providers and sales is completed and issues are raised to management

+ Works as a liaison with operations partners letting them know of any patient OR practice issues / concerns

+ Respond professionally and appropriately

+ Focus on patient care and quality assurance

+ Excellent communication, upselling Optum services to Providers

+ Promote and educate on Optum tools (Patient Portal, Provider Portal, Optum Connections, etc.)

+ Ability to work flexible hours

+ All other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 1+ years of customer service experience

+ Must be available for 100% of the training period which will last 4-5 weeks. PTO cannot be granted during this time period

+ Ability to work any 8-hour shift between the hours of 6:45 AM - 7:00 PM CST

**Preferred Qualifications:**

+ 1+ years of experience in patient services in a medical environment

+ Basic knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook

+ Experience with a complex pharmacy system

+ National Pharmacy Technician Certification, current and in good standing

+ Call center experience within the last five years

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills: **

+ Ability to manage multiple tasks and set priorities

+ Experience establishing and executing action plans; able to share your past successes

+ Business acumen and ability to make good judgments

+ Excellent interpersonal skills

+ Have high standards, are diplomatic when faced with conflict, and always communicate in a professional and courteous manner

+ Ability to produce quality results with a detail-oriented focus

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Description

Bilingual candidates only

Interview Process: 1 interview with the hiring manager - WEBEX

Job Hours: 8:30am-7:00pm EST- timeframe. Monday-Friday

Job Schedule:5 days in office

TEMP TO PERM: Yes

JOB SUMMARY

Often the first point of contact for customers the Loyalty Services Specialist is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combined products and systems.

RESPONSIBILITIES

- Prior working knowledge of product information of Combined products and services.

- Provides routine information and support to Designated Customers such as Worksite Chubb Workplace Core Policyholders and other lines of business administered by Combined Insurance.

- Ability to sell the value and retain policyholders

- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues.

- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis.

- Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience.

- Collects documents and enters data from and into multiple applications.

- Provides instructions and set expectations for policyholders.

- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

- Exhibits and practices the Organizations Common Purposes and Shared Traits.

- Understands organizational objectives supports process improvements and provides feedback to leadership.

- Willingness to perform other duties as assigned.

- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

COMPETENCIES

- Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situation.

- Continuous Learning: Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth

- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

- Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course

- Results Orientation: Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving or failing to achieve desired results

- Values Orientation: Upholds and models Chubb values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company constantly acts and thinks One Chubb

SKILLS

- Prior working knowledge of product information of Combined products and services

- Provide a needs analysis assessment for what a policyholder may need

- Strong verbal and written skills

- Ability to partner with others to resolve issues resulting in service or claim related issues

- Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

- High School Required Bachelors Degree preferred

- 2-5 years at Combined with knowledge of claims processes

OUR BENEFITS

As a Chubb corporate employee you have access to one of the most comprehensive benefit plans in the business designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

- Health insurance

- Dental insurance

- Tuition reimbursement

- A company-match 401k plan

- Disability insurance

- Life insurance

- Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident health disability and life insurance products in North America. Headquartered in Chicago and celebrating 100 years in business we are committed to making the world of supplemental insurance easy to access and understand. The company has an A rating by the Better Business Bureau and an A Superior financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2022 over 1 billion revenue category marking combine's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange NYSE: CB and is a component of the SP 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 31000 people worldwide.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

•Inbound healthcare contact center representative role •Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management •Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance •Collaborate with providers and other operations team members to complete urgent tasks •Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience •Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work •Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR • 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) • This experience must be within the last 4 years • Average of 1 year of tenure • Strong written and verbal communication skills, including impeccable phones manner • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

•Inbound healthcare contact center representative role •Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management •Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance •Collaborate with providers and other operations team members to complete urgent tasks •Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience •Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work •Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR • 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) • This experience must be within the last 4 years • Average of 1 year of tenure • Strong written and verbal communication skills, including impeccable phones manner • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

•Inbound healthcare contact center representative role •Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management •Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance •Collaborate with providers and other operations team members to complete urgent tasks •Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience •Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work •Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR • 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) • This experience must be within the last 4 years • Average of 1 year of tenure • Strong written and verbal communication skills, including impeccable phones manner • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

•Inbound healthcare contact center representative role •Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management •Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance •Collaborate with providers and other operations team members to complete urgent tasks •Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience •Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work •Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR • 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) • This experience must be within the last 4 years • Average of 1 year of tenure • Strong written and verbal communication skills, including impeccable phones manner • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gilbert,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

•Inbound healthcare contact center representative role •Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management •Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance •Collaborate with providers and other operations team members to complete urgent tasks •Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience •Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work •Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR • 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) • This experience must be within the last 4 years • Average of 1 year of tenure • Strong written and verbal communication skills, including impeccable phones manner • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Key Account Manager

Job Details

Job Location

Arizona Distribution Center - Phoenix, AZ

Position Type

Full Time

Salary Range

$70,720.00 Salary

Travel Percentage

Road Warrior

Job Shift

Day

Job Category

Sales

Description

JOB SUMMARYAs a Key Account Manager (KAM), you are a member of the Ohserase Manufacturing, LLC (OM) Sales’ team. This position is responsible for managing and executing trade objectives and promoting the various brands of OM directly to retailers, distributors, and consumers. The KAM position is directly responsible for retaining top retailers and wholesalers key accounts and nurture those relationships to ensure the execution of business strategies bring value to both the customer and OM. The KAM position’s key objective is to become a strategic partner and advisor to OM’s customers and through healthy and trustworthy relations, promote new and existing business opportunities to achieve the desirable ROIs for both companies. The KAM position will also assist the Regional Sales Manager (RSM) with communicating specific directives and training to the FSR and Brand Ambassador teams, provide feedback to the RSM about sales forecasting and help motivate the team to reach OM’s volume and financial goals.ROLE:The primary role of this position is:• Champion the region’s highest priority accounts in direct and supporting roles.• Increase sales and expand distribution of OM’S products to achieve assigned objectives.• Initiate activities to capitalize on new and existing business opportunities.• Implement OM’S plans, strategies, and tactics with Executional Excellence.• Plan and execute successful and impactful “In-Store” consumer promotional events.• Strategically launch OM products in new markets.• Train and manage Brand Ambassadors for his/her geographical areas.• Execute, monitor, and evaluate the effectiveness of sales and marketing campaigns.• Provide sales forecasting and assist the RSM to create business plans for assigned areas.• Lead by example and demonstrate company core values.ORGANIZATIONAL MANDATES AND KEY RESPONSIBILITIES:1. Daily retail store coverage (as directed by RSM) • Introduce OM’S Products in assigned/new retail and distributor accounts.• Secure product visibility with adequate space on primary cigarette fixture• Place and maintain high visibility POS Materials.• Ensure OM’S product pricing is fair & equitable.• Maintain adequate OM inventory levels to avoid OOS situations.• Ensure OM products are properly rotated.• Consistently report competitive activities. • Organize consistent routing and coverage to focus on high carton volume accounts. • Complete required administrative/reporting activities after each retail call. • Document all sales activities in CRM. • Verify and update customers records in CRM.2. Retail In-Store Promotional Activity (As directed by RSM)• Work with all team members to create and execute promotional events.• Lead by example to create a positive work environment with all stakeholders.• Create a fun and inviting environment for consumers.• Engage consumers, informing them of promotions and products before they make their purchase, providing answers to questions, and distributing promotional items. Create brand awareness through effective and exciting promotions.• Complete all required reports accurately and submit in a timely manner.• Ensure proper use, distribution, and inventory of Give-away items used at events.• Perform other reasonable business requests by management.3. KAM Responsibilities• Identifying potential customers and reporting findings to RSM.• Assist the RSM with coordinating the field sales team activities.• Assist the RSM to host FSR team’s meeting when needed.• Support RSM with training and growth opportunities for FSR and Brand Ambassador teams.• Assist the RSM with leading the field sales team to meet establish sales goals for the territory assigned.• Assist the RSM with reporting territory sales figures to management.• Obtain, review and process promotional program paperwork in a timely manner.• Find new prospect customers and populate the sales pipeline.• Provide the RSM sales forecast for all key accounts• Prepare sales reports to the RSM on as needed basis• Verify Brand Ambassadors payroll hours

SUCCESS FACTORSSales StrategyWe will know the Sales Representative is successful when:• They have assisted in the development of a comprehensive sales plan for their assigned territory and executed their specific assigned responsibilities of the plan.• Specific assigned responsibilities are executed timely and satisfactorily.• Sales activity Contact Reports are created timely and satisfactorily.Sales & RevenueWe will know the Sales Representative is successful when:• Assigned sales quotas are achieved.• Assigned expectation for product/SKU mixes are met.• Customer account plans that meet company standards in all accounts are established.Customer RelationsWhen high customer satisfaction ratings scores are achieved and maintained.

BEHAVIORAL CHARACTERISTICS• Must apply team building efforts among peers, management, and all trade partners• Must be willing to take responsibility for OM’s sales performance in assigned accounts• Must have the ability to interact respectfully and appropriately with each member of the office/other staff. You are expected to always treat others with respect and be mindful.• Must have the ability to educate staff on operational and policy changes and updates.• Must have the ability to communicate with others to network ideas to create more market share and profitability.• Must have the ability to be aware of and always maintain the management org chart.• Must have the ability to assist and train others in areas and share subject matter expertise.Workplace Environment• Some light office work may be required.• Majority of work will require travel.• Workplace will consist of different locations, varying between in/out promotion events.Personal Appearance• Candidate must be well groomed and presentable to the general public.• No excessive piercings or offensive tattoos• Uniforms/ clothing may be provided and/or recommended by management.Attendance• Work week will consist of 5days.• Working hours may stretch outside normal 8AM-5PM as needs dictate.• Weekly working days will be set in advance by RSM.• Candidate must be flexible with dates and times.

Qualifications

Qualifications:• Must have a minimum of 5 years’ experience with field sales.• Must be comfortable working with the public and in tobacco industry.• Strong verbal and written communication skills• Personable, organized, and transparent• Valid Driver’s License• Reliable TransportationComputer with internet access and Microsoft Office

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

**Location**

This position allows for work from home within the United States.

**The Main Responsibilities**

+ Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.

+ Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.

+ Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.

+ Effectively navigate company systems and tools to provide customers with timely quotes, follow up.

+ Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.

+ Engage internal resources and support personnel to provide an exceptional customer experience.

+ Leverage the broader sales resource eco-system to drive high impact opportunities.

+ Work with urgency through all aspects of the sales cycle through closing.

+ Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.

+ Provide activity reports as required. Forecast and commit monthly sales volume accurately.

+ Attend assigned meeting and participate in all company training requirements.

+ Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

**What We Look For in a Candidate**

+ 4+ years sales experience

+ Experience selling similar products and solutions.

+ Experience selling telecom/telecom solutions.

+ Advanced sales experience in a similar desk-based or inside/outside role.

+ History developing new accounts and opening new sales territories a plus.

+ Ability to conduct an efficient sales call or web-conference.

+ Prepared, organized and planned approach to daily business pursuits.

+ Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.

+ Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.

+ Proficiency in Salesforce/CRM.

+ Work daily with integrity and follow the Lumen Unifying Principles.

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$49,613.00 - $66,150.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$52,101.00 - $69,458.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$54,579.00 - $72,765.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

**What to Expect Next**

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337120

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

03/08/2025

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

A seasoned sales professional responsible for developing and enhancing their assigned territory through new sales and brand awareness within a defined territory. Expected to sell the Lumen portfolio of products, services and solutions from a desk-based position, with some field engagement, targeting mostly new logo acquisition and development through well-supported sales and prospecting motions.

As part of the professional growth and development, the role may require mentoring and coaching of 1-3 account managers/teammates as part of a leadership path within the company.

**The Main Responsibilities**

+ Desk-based prospecting, selling and account management into assigned customers. Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc. Meet assigned monthly sales quotas.

+ Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Leverage the broader sales resource eco-system to drive high impact opportunities.

+ Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.

+ Engage internal resources and support personnel to provide an exceptional customer experience. Proactively solve sales obstacles and customer challenges.

+ Effectively navigate company systems and tools to provide customers with timely quotes, follow up.

+ Maintain updated sales stages and accurate notes in Salesforce.com.

+ Take ownership in the sales performance and success outcomes of your mentored peers through weekly meetings, individual training and coaching. Create and maintain account plans as required.

+ Provide activity reports as required, forecast and commit monthly sales volume accurately.

+ Mentor teammates and lead by example with a strong attitude, high energy and leadership characteristics.

+ Enhance and develop knowledge of new technologies and selling points to build strong career and serve as effective resource to your customers.

**What We Look For in a Candidate**

+ 5-7+ years sales experience

+ Experience selling telecom/telecom solutions, experirence has a team leader

+ Advanced sales experience in a similar desk-based or inside/outside role. Experience selling similar products and solutions.

+ Ability to conduct an efficient sales call or web-conference.

+ History developing new accounts and opening new sales territories.

+ Work with urgency through all aspects of the sales cycle through closing.

+ Work daily with integrity and follow the Lumen Unifying Principles.

+ Persuasive selling skills and prospecting skills (cold calling, e-mail, social media, etc).

+ Positive, effective communicator. A team player and open to coaching opportunities.

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$54,170.00 - $72,219.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$56,879.00 - $75,831.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$59,588.00 - $79,443.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

**What to Expect Next**

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337122

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

03/08/2025