Dispatchers, Except Police, Fire, and Ambulance

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We are currently seeking a Dispatcher for Monarch Crematory in Horne-Mesa, AZ. As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

Overview & Responsibilities:

+ Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner

+ Partner with others to ensure smooth implementation of any new company initiatives and/or procedures

+ Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met

+ Learn to operate new office technologies as they are developed and implemented

+ Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects

+ Maintain customer service standards as implemented for appropriate brand/s

+ Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment

+ Partner with peers to ensure administrative components are completed accurately & timely

+ Participate in assigned staff meetings

+ Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained

+ Use phone etiquette as outlined by the company

+ Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications:

+ Must be at least 21 years of age

+ High School Diploma or GED equivalent

+ Valid state-issued driver's license in good standing and acceptable driving record

+ Ability to follow instructions, whether it be in person or by phone

+ Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic

+ Must be able to use routing and scanning tools for tracking as part of the daily process

+ Good verbal and written communication

Team Member Benefits Include:

+ Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

+ Competitive salaries and performance incentives

+ Team member referral program

+ Medical, dental, prescription, and vision insurance

+ Vacation, sick, and holiday pay

+ 401k with company match

+ Company-paid life insurance, long-term disability, and short-term disability

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**Pay Rate: $20.00/Hour, Full Time, Dispatcher**

**We offer flexible pay options like Weekly Pay and DailyPay**

**Permanent, Full Time, Excellent Benefits, Career Progression**

**Paid Training**

**Free Uniforms**

Allied Universal® is hiring a **Security Operations Center (SOC) Operator.** The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:**

+ Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

+ Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms

+ Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies

+ Serve as the liaison between all departments and the security department

+ Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director

+ Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

+ Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff

+ Complete “task work orders" for all reported maintenance needs

+ Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

+ Control and monitor the two-way communication systems

+ Make emergency notifications as necessary pursuant to site Post Orders

+ Make productivity and cost reduction recommendations to management

+ Make recommendations for physical security surveys and post orders

**BASIC QUALIFICATIONS:**

+ Must possess a high school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Must possess one or more of the following:

+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

+ Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field

+ Bachelor’s degree in protective services, business, or related field

+ A minimum of 8 or more years of active service in any military branch

+ Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service

+ 2 years of work experience in public sector dispatch or emergency operations center

+ 2 years of verifiable data center security experience

+ 3 years of verifiable private/corporate security experience

**Knowledge and Skills Required:**

+ Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications

+ Ability to work in a team environment; teamwork

+ Ability to multi-task, discern patterns in detail

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2025-1328708

**Location:** United States-Arizona-Glendale

**Job Category:** Security Officer

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

**JOB RESPONSIBILITIES**

**Dispatching/Paperwork**

+ Provides consistent support by dispatching resources to meet the needs of client families

+ Receives first call information and initiates the resources required for dispatch

+ Processes removal paperwork

+ Assists with recording keeping of embalming documentation as required

+ Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

**Scheduling**

+ Schedules activities for both the internal staff as well as market locations

+ Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

+ Maintains in-house scheduling of location resources

+ Schedules sufficient resources to meet market commitments

**Customer Service**

+ Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

+ Builds and maintains strong relationships by promoting a team atmosphere

+ Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

+ Leads by example while staying engaged and supportive of company initiatives

**Manage Inventory (Location specific)**

+ Takes and places orders for necessary supplies

+ Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

+ Order additional general supplies at the direction of the location management.

+ Performs other duties as directed by management

**MINIMUM REQUIREMENTS**

**Education**

+ High school diploma or GED equivalent

**Licenses**

+ Current valid driver’s license may be required

**Experience**

+ Minimum of six (6) months scheduling or logistics experience

**Knowledge, Skills and Abilities**

+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

+ Ability to resolve issues in accordance with company goals and objectives

+ Excellent communication skills and interpersonal skills

+ Ability to prioritize and organize effectively with a keen sense to detail

+ Ability to work in a fast paced, high pressure environment

+ Ability to multi-task using multiple software programs simultaneously

+ Ability to communicate with associates, customers, supplies in person or by phone

+ Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

+ Good driving record

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix

Job Profile ID: F00211

Time Type: Part time

Location Name: Phoenix Personal Care Center

At ProTeX our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

A Dispatcher role here can wear many hats and be a challenging position but also very rewarding. When working with our Dispatch team, it requires both physical and mental abilities in order to ensure efficient scheduling for all of our clients. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations.

Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field

technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize

the most important situations, and think quickly on your feet. If this sounds like you and you are

dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

Powered by JazzHR

Overview Day shift, Part-Time: 7:00am - 7:30pm - 2 day shifts per week Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

**Overview**

You will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

**Responsibilities**

+ Ability to prioritize calls and leverage appropriate workforce.

+ Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.

+ Respond to customer difficulties with billing and service.

+ Communicate work orders, messages, or information to or from supervisors, or technicians.

+ Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.

+ Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.

+ Respond and review calls taken by call center.

+ Obtain COD information and notify credit to send an application for credit approval to new customers

+ Additional responsibilities as assigned.

**Qualifications**

+ High school diploma/GED: associate degree preferred

+ 0-5 years of related experience and/or training; or equivalent combination of education and experience

+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment

+ Strong communication skills, verbal and written, required.

+ Intermediate to advanced proficiency in Microsoft Office Suite

+ Strong organizational, time management skills, and high attention to detail

+ Flexibility to work outside normal working hours, as required.

+ Working knowledge of refrigeration/HVAC a plus

+ High level of professionalism and diplomacy

+ Superior customer service skills

+ Excellent telephone and communication skills with ability to handle high volume of calls

+ Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment

+ Work effectively in diverse team environment

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

_Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor._

REQ-148943

Overview Night Shift: 7:00pm - 7:30am; 3 (12-hour) night shifts per week - 72 hours per pay period Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

Overview Night Shift: 8:00pm - 6:30am Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

Operations Dispatcher

Goodyear, AZ, US, 85395Rio Rico, AZ, US, 85648

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

**Purpose**

Are you ready to make a difference in the community? We're seeking an Operations Dispatcher to join our team! You will support our Water Utility team by ensuring smooth field operations, managing workloads, resolving measurement discrepancies, scheduling construction crews, and providing crucial administrative support. If you thrive in a fast-paced environment, love problem-solving, and are eager to contribute to a team that impacts the community daily, we’d love to hear from you!

**Accountabilities**

+ Dispatch service and work orders to field teams, optimizing schedules provided by supervisors

+ Manage and adjust the workload of Mobile Data Terminals (MDTs) to ensure efficient operations, reviewing system reports, and preparing for upcoming tasks

+ Generate and analyze reports on service orders, tracking their status from completion to aging

+ Provide essential administrative support to the Operations team, helping to streamline processes

+ Prioritize incoming calls and schedule orders effectively for field personnel, ensuring timely responses

+ Collaborate with Operation Supervisors to enhance the utility locate process, including preparing and maintaining daily line locate records

+ Maintain and generate various operational logs and reports, keeping accurate records on a daily, weekly, and monthly basis

+ Investigate and resolve measurement errors, coordinating necessary adjustments to ensure accuracy

+ Act as a communication hub for field personnel, providing critical data and updates as needed

+ Take on additional responsibilities as requested, contributing to the overall success of the Operations team

**Education and Experience**

+ High school diploma or equivalent required

+ 2+ years of experience in customer service, dispatch, or related field; experience in the utility industry is a plus

+ Strong communication skills, both verbal and written, to effectively interact with internal teams and external customers via phone, email, and written correspondence

+ Proficiency in basic math (addition, subtraction, multiplication, and division) to handle everyday tasks efficiently

+ Solid computer skills, including data entry, reporting, and the ability to navigate various software systems for referencing and retrieving information

**What We Offer**

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

+ Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

+ Annual bonus and merit increase eligibility

+ Company sponsored pension program, life insurance, and short-term & long-term disability

+ Employee Stock Purchase Program

+ Free Employee Assistance Program & Headspace account

+ 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

+ Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

+ Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Operations Dispatcher

Goodyear, AZ, US, 85395Rio Rico, AZ, US, 85648

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

**Purpose**

Are you ready to make a difference in the community? We're seeking an Operations Dispatcher to join our team! You will support our Water Utility team by ensuring smooth field operations, managing workloads, resolving measurement discrepancies, scheduling construction crews, and providing crucial administrative support. If you thrive in a fast-paced environment, love problem-solving, and are eager to contribute to a team that impacts the community daily, we’d love to hear from you!

**Accountabilities**

+ Dispatch service and work orders to field teams, optimizing schedules provided by supervisors

+ Manage and adjust the workload of Mobile Data Terminals (MDTs) to ensure efficient operations, reviewing system reports, and preparing for upcoming tasks

+ Generate and analyze reports on service orders, tracking their status from completion to aging

+ Provide essential administrative support to the Operations team, helping to streamline processes

+ Prioritize incoming calls and schedule orders effectively for field personnel, ensuring timely responses

+ Collaborate with Operation Supervisors to enhance the utility locate process, including preparing and maintaining daily line locate records

+ Maintain and generate various operational logs and reports, keeping accurate records on a daily, weekly, and monthly basis

+ Investigate and resolve measurement errors, coordinating necessary adjustments to ensure accuracy

+ Act as a communication hub for field personnel, providing critical data and updates as needed

+ Take on additional responsibilities as requested, contributing to the overall success of the Operations team

**Education and Experience**

+ High school diploma or equivalent required

+ 2+ years of experience in customer service, dispatch, or related field; experience in the utility industry is a plus

+ Strong communication skills, both verbal and written, to effectively interact with internal teams and external customers via phone, email, and written correspondence

+ Proficiency in basic math (addition, subtraction, multiplication, and division) to handle everyday tasks efficiently

+ Solid computer skills, including data entry, reporting, and the ability to navigate various software systems for referencing and retrieving information

**What We Offer**

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

+ Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

+ Annual bonus and merit increase eligibility

+ Company sponsored pension program, life insurance, and short-term & long-term disability

+ Employee Stock Purchase Program

+ Free Employee Assistance Program & Headspace account

+ 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

+ Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

+ Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.