Behavioral Science and Human Services
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.
Behavioral Science and Human Services Field of Study
Dispatchers, Except Police, Fire, and Ambulance
Average
$42,380
ANNUAL
$20.37
HOURLY
Entry Level
$29,490
ANNUAL
$14.18
HOURLY
Mid Level
$38,050
ANNUAL
$18.29
HOURLY
Expert Level
$60,390
ANNUAL
$29.03
HOURLY
Dispatchers, Except Police, Fire, and Ambulance
5,400
Projected job openings through 2030
Dispatchers, Except Police, Fire, and Ambulance
Job Titles
Entry Level
JOB TITLE
Police, Fire, or Ambulance Call Taker
Mid Level
JOB TITLE
Police, Fire, or Ambulance Dispatcher
Expert Level
JOB TITLE
Police, Fire, or Ambulance Call Center Supervisor
Dispatchers, Except Police, Fire, and Ambulance
01
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
02
Prepare daily work and run schedules.
03
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
04
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
05
Receive or prepare work orders.
06
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
07
Arrange for necessary repairs to restore service and schedules.
08
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
09
Oversee all communications within specifically assigned territories.
10
Ensure timely and efficient movement of trains, according to train orders and schedules.
Dispatchers, Except Police, Fire, and Ambulance
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Public Safety and Security
KNOWLEDGE
Administration and Management
KNOWLEDGE
Administrative
KNOWLEDGE
English Language
SKILL
Active Listening
SKILL
Speaking
SKILL
Coordination
SKILL
Monitoring
SKILL
Reading Comprehension
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
Deductive Reasoning
Behavioral Science and Human Services
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