Dispatchers, Except Police, Fire, and Ambulance

**Join Our Growing Family at DHE Transportation!**

We're thrilled to announce the acquisition of Dependable Supply Chain Services' (DHE LTL) LTL division. As part of the Knight-Swift (KNX) family of LTL companies, we're now rebranded as **DHE Transportation** , alongside AAA Cooper and Midwest Motor Express.

We're expanding our network and looking for a **Logistics Router** to join our team. The Logistics Router is responsible for coordinating and optimizing transportation activities to ensure efficient movement of goods and services. This role involves route planning, load optimization, and collaborating with various stakeholders to achieve cost-effective and timely transportation solutions. The Logistics Router plays a crucial role in enhancing logistics efficiency, reducing transportation costs, and ensuring compliance with regulatory requirements. Pay Range: 55000.00-70000.00 per_year, General Benefits: Benefits:

+ 401(k)

+ Dental insurance

+ Health insurance

+ Paid time off

+ Vision insurance

**Category:** DHE General Office

Seeking a Inbound Warehouse Dispatcher in the NW Chandler AreaJob Description

As a Remote Gate Customer Service Agent, you will support thousands of drivers across the country using two-way audio/video communication. You will verify necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses, facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong technical skills.

Responsibilities

+ Support drivers using two-way audio/video communication

+ Verify and identify necessary specifications on trucks

+ Coordinate and communicate updates with all parties involved in warehouse and distribution center operations

+ Manage gate operations to allow onsite associates to focus on their tasks

+ Communicate clearly with approximately 200 drivers daily

Essential Skills

+ Customer service experience

+ Proficiency in Microsoft Office

+ Strong phone etiquette

+ Great customer skills and awareness

+ Technical savviness in logistics, intermodal, supply chain, and call center operations

+ Excellent communication and people skills

Additional Skills & Qualifications

+ 1+ year of high-volume customer support experience (call center preferred)

+ Experience in retail customer service (e.g., SBUX or restaurant industry)

+ Strong job tenure

+ Ability to follow SOPs and strong problem-solving skills

+ Proficiency in Microsoft Excel and keyboard shortcuts

+ Ability to multi-task and work on multiple projects

+ Quick learning capability and ability to work in a fast-paced environment

Work Environment

+ Training is conducted in person/on-site for 3 weeks (M-F), 8am - 4:30pm, transitioning into the production role.

+ Post-training schedule requires flexibility to work 5 days a week, including weekends, with potential mandatory extra time from October through January.

+ Regular hours range from 6am - 6pm, 10-hour shifts.

+ Onsite work is required 5 days a week with no work from home or hybrid options.

+ Candidates must be open to working holidays and variable shift patterns including weekends.

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position will be accepting applications until Dec 14, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

**Title:**

Dispatch Assistant - Military Move (SCA)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role - This is an SCA position** .

HomeSafe Alliance is seeking a highly skilled and motivated Dispatch Assistant responsible for helping schedule drivers’ routes and ensuring on-time, accurate deliveries.

**Responsibilities/Duties** :

+ Assists to ensure loads are scheduled for delivery and assigned to drivers or common carriers in accordance with destination inventory levels and daily and situational needs and orders.

+ Reconcile drivers work to ensure it is completed as scheduled and makes necessary changes to system work orders and customer inventory.

+ Assists with ticket/data entry and recording of statistics and driver performance.

+ Answer and Process Incoming Customer Calls and Customer Service Overflow.

+ Other responsibilities as assigned to support specific department/business needs.

+ Perform other duties as assigned

**Qualification and Skill Requirements** :

+ High School Diploma or GED

+ Preferred 1-2 years’ experience working as an assistant dispatcher or dispatcher

+ Experience in Military household goods or military move highly preferred

+ Excellent communications skills.

+ Proficient in MS Office.

+ Must be a U.S. citizen due to contractual requirements

**Technical Skills:**

+ Experience with dispatch software, logistics platforms, and Transportation Management Systems (TMS) preferred.

+ Working knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

**Work Hours and Scheduling:**

+ Flexibility and availability required for shift coverage and on-call support during critical operational periods to ensure smooth dispatch operations. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

**Key Points:**

+ **Standard Hours:** Monday through Friday, 8:00 AM to 5:00 PM.

+ **Flexibility:** Willingness to work flexible hours, including staggered shifts, nights, and weekends.

+ **Availability:** Ability to adjust the schedule as needed to meet client and business needs.

+ **Team Collaboration:** Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

**Overview**

Hello humankindness (https://hellohumankindness.org/)

St. Joseph's Hospital and Medical Center is a 571 bed non-profit facility providing quality health care to patients and communities in and around Phoenix, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

_For the health of our community ... we are proud to be a tobacco-free campus._

**Responsibilities**

The Hospital Security Dispatcher plays a critical role in maintaining the safety and security of the hospital premises and its occupants. They are responsible for promptly responding to emergencies, security incidents, and requests for assistance. The dispatcher coordinates communication between security personnel, medical staff, and external emergency services to ensure swift and effective response to incidents.

The Hospital Security Dispatcher must possess strong communication skills to effectively relay information to security personnel and other relevant parties during emergencies. They should be proficient in using radio communication systems and computer-aided dispatch (CAD) software. Attention to detail and the ability to remain calm under pressure are essential for success in this role

+ Coordinates and organizes Lost and Found.

+ Maintains records and ensures compliance with applicable regulatory agency.

+ Coordinates with Risk Services and Floor Managers to identify Lost and Found belongings, as well as process the reimbursement request.

+ Assists in the preparation of materials and miscellaneous documents specific to program.

+ Orders and manages supplies for department.

+ Answers phones and responds to inquiries and appropriately routes requests.

+ Lead contact for Access Control inquiries and reports.

+ Creates and maintains Access Levels for the DSX System.

+ Maintains databases for department or function.

+ Inputs information, runs reports, collects, records, queries and analyzes data.

+ Recommends and develops processes and procedures to improve efficiency.

+ Writes desktop procedures and assists in training others.

+ All other duties assigned.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

**Qualifications**

**Minimum:**

+ Two years experience in Security

+ Associate's Degree

**Pay Range**

$18.83 - $25.89 /hour

We are an equal opportunity/affirmative action employer.

Public Safety Dispatcher job in Phoenix, AZ with Grand Canyon University

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Public Safety Dispatcher

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Job Description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations? Grand Canyon University is seeking a full time Dispatcher for our Public Safety Department. The Dispatcher works to support the university community by providing various services and programs that contribute to maintaining campus safety and security. This individual operates the communications center receiving emergency and non-emergency calls, after-hours requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management.

This position must be able to work various shifts including; daytime, evening, night shifts and holidays.

What you will do:

+ Receive, record and relay information for service by telephone and two-way radio in CAD.

+ Records detailed information in logs as required. Maintains officer assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity for emergency situations requiring officer response.

+ Responsible for dispatching requested calls for service during the tour of duty which includes the following:

+ Prevention and suppression of crime.

+ Protection of life and property.

+ Apprehension and protection of offenders.

+ Preservation of the peace and maintenance of order.

+ Enforcement of all state statues and University and housing regulations.

+ Check to ensure information for field officers are available so only authorized persons are admitted to buildings and monitors controlled access areas.

+ Document disturbances and incidents and communicates with local law-enforcement during emergency situations. Cooperates with campus staff and external law enforcement agencies conducting investigations.

What you will need:

+ High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred.

+ Experience in 911 / Dispatch Center preferred.

+ Ability to type 40 WPM preferred.

+ Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice.

+ Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the university and legal environment.

+ Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful.

+ Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems.

+ Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations.

+ Must be able to meet the physical requirements of the position and daily responsibilities.

+ Demonstrates good judgment and excellent conflict resolution/mediation skills.

+ Certifications in CPR, First Aid and First Responder are preferred.

+ Valid Arizona Driver's license in good standing; must be insurable.

+ Must successfully pass a drug test.

+ Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

+ Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

+ Generous time off plan and 11 paid holidays

+ Paid time off to volunteer in the community or at GCU sponsored events

+ Free covered parking

+ We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

+ Free on-site gyms on campus

#dispatcher #publicsafety #gcu #highered #education

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/GCU/job/AZ-Phoenix/Public-Safety-Dispatcher\_R000058445)

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Public Safety Dispatcher

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Phoenix, AZ (https://maps.google.com/maps?q=- Phoenix, AZ, 85001)

Posted: 11/25/2024

Job Status: Full Time

Job Reference #: R000058445

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

MUST BE A U.S. CITIZEN

**Must have a minimum of 1-year law enforcement, security, or military experience**

**Must have hold a current Secret clearance for this position**

**Previous Dispatch/Call Center experience required**

Pay Rate: $23.88 Hourly

OVERNIGHT POSITIONS ONLY

Uniforms and Equipment provided at no cost.

Permanent, Full Time, Excellent Benefits, Career Progression

Paid Training

**RESPONSIBILITIES:**

+ Provide high quality security services, safeguarding personnel, property, and information with professionalism

+ Conduct patrols within and around the facility on foot, bicycle, or vehicle to ensure the protection of people, assets, and sensitive or classified information

+ Greet guests and employees and escorts visitors and contractors to secure entry and exit points

+ Follow site-specific performance manuals and post orders; reporting safety concerns, security breaches, and unusual circumstances via written and oral communication to client and/or other security personnel

+ Respond to and assesses security alarms or emergency alarms

+ Act as a first responder in emergency situations

**QUALIFICATIONS (MUST HAVE):**

+ Must possess a high school diploma or equivalent, or 5 years of verifiable experience

+ Must possess a Department of Defense (DoD) position appropriate level security clearance (national security eligibility determinations take into account a person's stability, trustworthiness, reliability, discretion, character, honesty, and judgment)

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Must possess one or more of the following:

+ Minimum of three (3) years of security experience on a Department of Defense-cleared site

+ Prior military experience

+ Effective written and oral communication and interpersonal skills

+ Exceptional customer service skills

+ Intermediate computer skills to operate innovative, wireless technology at client specific sites

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Prior law enforcement or armed security experience

+ Associate's degree or higher In Criminal Justice, Business, or a related field

**BENEFITS:**

+ Health insurance and 401k plans for full-time positions

+ Schedules that fit with your personal life goals

+ Ongoing paid training programs and career growth opportunities

+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1307094

**Location:** United States-Arizona-Tucson

**Job Category:** Security Officer

Salary
$50,322.90 - $66,299.17 Annually
Location
Phoenix, AZ
Job Type
Various
Division
Technical Services Division
Job Number
6300-20E-01-Phx
DESCRIPTION
BENEFITS
QUESTIONS
Summary Statement
This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Phoenix. Application period will close when a sufficient number of applications are received.

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Performs other duties as required. This is a competitive classification.

Must successfully complete the examination process.
Criticall (Data Entry) = Pass/Fail
Criticall (Non-Data Entry) = 100% weighted

If you have a disability which may require an accommodation, please notify
Human Resources in writing prior to the test date.
Essential Functions (not intended to be all inclusive)
1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

6. Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

7. Provides back-up coverage for the Department operator and monitors entrance ways to allow access to visitors.

Knowledge, Skills, and Abilities Required
Knowledge of:
1. business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in:
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to:
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in the use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Director's Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.

Minimum Qualifications
Requires a high school diploma or G.E.D., and two (2) years of clerical, customer service or public contact experience. Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.

ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

FLSA Status: Non-Exempt.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Agency
Arizona Department of Public Safety
Address
2102 W. Encanto Blvd.

Phoenix, Arizona, 85009
Phone
602-223-2290
Website
http://www.azdps.gov

Salary
$50,322.90 - $66,299.17 Annually

Location
Tucson, AZ

Division
Technical Services Division

Opening Date
08/16/2024

Summary Statement
This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Tucson. Application period will close when a sufficient number of applications are received.

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Performs other duties as required. This is a competitive classification.

Must successfully complete the examination process.
Criticall (Data Entry) = Pass/Fail
Criticall (Non-Data Entry) = 100% weighted
Link to additional details about the testing process and typing test locations. (Download PDF reader)

Essential Functions (not intended to be all inclusive)
1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

6. Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

7. Provides back-up coverage for the Department operator and monitors entrance ways to allow access to visitors.

Knowledge, Skills, and Abilities Required
Knowledge of:
1. business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in:
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to:
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in the use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Director's Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.

Minimum Qualifications
Requires a high school diploma or G.E.D., and two (2) years of clerical, customer service or public contact experience. Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.

ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

FLSA Status: Non-Exempt.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Agency
Arizona Department of Public Safety
Address
2102 W. Encanto Blvd.

Phoenix, Arizona, 85009
Phone
602-223-2290

Transdev is now hiring a Dispatcher/Controller!

The Bus Operations Control Center is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors. Spontaneous decision making, answering phone calls, determining, and contacting the appropriate resources in emergency situations, and performing computer data entry tasks. We are responsible for ensuring safe and effective delivery of transit service to our customers through responsible supervision and communication with Bus Operators. This position facilitates and supervises communications, coordinates the restoration of bus service and appropriate personnel, and keeps the City informed of any service disruption.

Primary job duties are as follows (this is not an all-inclusive list)

* Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, and other City or Company departments.

* Proactively intervenes, using all available resources, to ensure that the safest high- quality service is provided.

* Collaborates with local Transdev and First Transit West operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.

* Make detailed documentation using Clever CAD and various other database systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, bus full & passing events, etc.

* Documents and refers Operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.

* Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. Work is performed in a unionized environment.

* Works closely with and in support of bus operators, transit supervisors, Safety, and other departments to ensure quality customer service delivery. Responds to radio and telephone calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily, including routine and emergency situations.

* Use GPS CAD/AVL system to proactively manage the day-to-day operations of transit service.

* Coordinate and disseminate information to operators, supervisors, and other stakeholders.

* Proactively intervene, using all available resources, to mitigate service disruptions and ensure that the safest high-quality service is provided.

* Create detailed documentation of events and incidents including instances of service interruption, as well as unusual situations. Verifiable radio or emergency service communication or military communication experience.

Pre-employment Qualifications:

* Excellent written and oral communication skills.

* Ability to master and use transit related software programs.

* Proficient with Microsoft Outlook, Word, Excel, and PowerPoint.

* Above average math skills

* Experience in navigating database

* Ability to become knowledgeable of extra-board work rules, and union contracts.

* Ability to type 35 WPM.

* Proven ability to work effectively with little or no supervision.

* Must demonstrate poise, tact diplomacy and possess good judgment and discretion.

* Possess strong prioritization, time management and organizational skills.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 3305

Pay Group: 38J

Cost Center: 709

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

**Title:**

Lead Dispatcher - Military Move

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics for over 300,000 annual Military Household Goods moves. The Lead Dispatcher will play a key role in overseeing daily operations, managing the dispatch team, and ensuring compliance with federal regulations, contractual obligations, and safety standards. This position works closely with the Dispatch Manager, who handles higher-level concerns and long-term strategic planning.

**Responsibilities/Duties** :

+ Lead and mentor a team of dispatchers, fostering a collaborative and efficient work environment.

+ Develop and implement dispatch strategies to optimize resources, meet operational deadlines, and ensure service excellence.

+ Serve as the primary point of escalation for dispatch-related challenges within the dispatch team, troubleshooting and resolving issues in real-time.

+ Ensure that dispatch schedules are adhered to, proactively managing any deviations or delays.

+ Collaborate with other departments such as warehouse management, safety compliance, and customer service to streamline dispatch operations.

+ Support the development and refinement of Standard Operating Procedures (SOPs) and process flows for dispatch operations.

+ Regularly review dispatch operations and processes, making data-driven recommendations for process improvements.

+ Ensure full compliance with federal regulations, safety standards, and contractual obligations, including driver qualifications, licensing, and vehicle maintenance.

+ Provide regular reports on dispatch performance to senior management, highlighting key performance indicators (KPIs) and improvement initiatives.

+ Stay informed about industry trends, innovations, and regulatory changes that impact dispatch operations, and adapt strategies as needed.

+ Perform other duties as assigned.

**Qualification and Skill Requirements** :

+ High school diploma, or GED required. Preferred undergraduate degree in a related field.

+ Three years’ experience Dispatching or customer service in transportation industry, or related field, with at least 1 year in a supervisory or lead role.

+ Experience in Military household goods or military move highly preferred

+ Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to prepare routine reports and correspondence.

+ Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

+ Must be a U.S. citizen due to contractual requirements.

**Technical Skills:**

+ Proficiency with advanced dispatch software, logistics platforms, and Transportation Management Systems (TMS).

+ Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with experience generating complex reports and performing data analysis.

+ Ability to interpret and apply complex regulatory, safety, and operational policies.

**Leadership Skills:**

+ Proven ability to lead a team in a fast-paced, high-pressure environment while maintaining a positive, team-oriented culture.

+ Strong problem-solving skills with the ability to make decisions quickly and manage escalations efficiently.

**Communication Skills:**

+ Excellent verbal and written communication skills, with the ability to clearly communicate with drivers, warehouse personnel, and other departments.

+ Ability to prepare concise reports and presentations for senior leadership.

+ Must be a U.S. citizen due to contractual requirements.

**Work Hours and Scheduling:**

+ Flexibility and availability required for shift coverage and on-call support during critical operational periods to ensure smooth dispatch operations. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

**Key Points:**

+ **Standard Hours:** Monday through Friday, 8:00 AM to 5:00 PM.

+ **Flexibility:** Willingness to work flexible hours, including staggered shifts, nights, and weekends.

+ **Availability:** Ability to adjust the schedule as needed to meet client and business needs.

+ **Team Collaboration:** Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!