Senior Program Manager
Austin, TX; Scottsdale, AZ; Westlake Village, CA; Morgantown, WV; Santa Clara, CA; Chicago, IL;
Our employees can choose what works for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance.
As the Senior Project Manager member of the Strategic Partnership’s Partner Success team for Move, Inc., you will work collaboratively across functions in a highly matrixed environment to launch new partnership opportunities, the supporting operations, while increasing operational efficiencies; with the goal of driving growth and engagement withRealtor.com’s products and services.
This is a unique hybrid role that will work closely with and across all levels of the organization including product, engineering, marketing, analytics, legal, sales, operations, and implementation. This position is both internal and B2B facing, requiring strong cross-functional leadership and refined communication skills.
What you’ll do:
+ Drive new projects/programs for the Strategic Partnership’s team involving technical, consumer experience and business integrations to fruition while ensuring alignment betweenhttp://realtor.com (http://realtor.com|smart-link) ’s external partners and internal teams.
+ Refine existing processes and create new ones to reduce integration lead times, increase quality across products, support operations, and ensure effective communication.
+ Manage the development and implementation of new processes and tools to support the operational aspects of the partner success team, including partner compliance, internal tool integrations, and standard operating procedures.
What you’ll bring:
Due to the hybrid nature of the role, the ideal candidate will have strong business acumen, a product mindset, and technical proficiency to discover and effectively break down complex business requirements into actionable operational support, product, and engineering technical requirements that can be executed upon. This experience is essential to being successful in this role.
The ideal candidate:
+ Has technical understanding and experience working with web and application technologies, APIs, databases, and analytics with the ability to draft and communicate requirements to support integrations across these technologies and domains.
+ Is a proactive and effective communicator with the ability to maintain focus on their objectives, manage expectations, and is efficient with managing their time to deliver.
+ Is experienced in drafting project management plans based on waterfall and agile methodologies.
+ Can identify what needs to be done, who they need to work with, and how to drive the project to completion.
+ Is comfortable presenting recommendations to functional peers and senior leadership, with the ability to drive them to completion.
+ Has a strong background in complex project/program management, can gather and communicate requirements, is extremely organized, and has a track record of delivering complex projects and programs across matrixed organizations.
+ Is a proactive critical thinker willing to discover the “what” and “why” behind processes to help better align new processes with existing, and/or refine processes to create efficiencies.
+ Has experience drafting standard operating procedures (SOPs) to ensure continuity with systems created.
+ Is highly collaborative with the ability to establish rapport with colleagues, various teams, and companies you work with quickly.
+ Has the ability to understand and determine value when prioritizing multiple initiatives with an understanding of urgent vs important.
+ Is willing to roll up their sleeves, take lead, learn, and do what is necessary to deliver quality no matter the task that is assigned big or small.
+ Can work through ambiguity to determine and make recommendations for solutions resulting in value and end goals being met.
Desired Qualifications
+ Required: Bachelor’s degree
+ Required: 12+ years combined working experience in a B2B technical project or product role within a large matrixed organization.
+ 8+ years experience managing technical complex project management functions and/or integrations across various domains in technology in high-growth organizations.
+ Experience working with APIs and various data delivery technologies and platforms.
+ Experience working with data and utilizing data-driven decision-making.
+ Experience working with sales, account management, product, engineering, analytics, operations, and legal.
+ Proven experience creating workflows and managing function-specific technology solutions.
+ Strong time management, prioritization, and organizational skills, with attention to detail and the ability to meet tight deadlines.
+ Excellent oral, written, interpersonal communication skills and a high bar for accuracy and detail
+ Proficiency in Jira, Slack, Salesforce, Tableau, SimilarWeb, G-suite (gmail, docs, sheets, slides, hangouts), and other project management tools.
Bonus Qualifications and Skills
+ *PMP or prominent Agile certification is strongly preferred.
+ Real estate experience associated with industries supporting tech and/or lead generation.
+ Understanding of general performance marketing, associated nomenclature, integrations, and analytics (Omniture).
+ Experience in SQL (basic).
Do the best work of your life at Realtor.com
Building your career? Build it better at Realtor.com®. Here, you’ll partner with a diverse team of experts as you use leading-edge tech to help people meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
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