Business, Entrepreneurialism, and Management

Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.

Salary Breakdown

Office Clerks, General

Average

$41,640

ANNUAL

$20.02

HOURLY

Entry Level

$28,700

ANNUAL

$13.80

HOURLY

Mid Level

$37,680

ANNUAL

$18.12

HOURLY

Expert Level

$59,840

ANNUAL

$28.77

HOURLY


Current Available & Projected Jobs

Office Clerks, General

309

Current Available Jobs

49,480

Projected job openings through 2032


Sample Career Roadmap

Office Clerks, General

Supporting Certifications

Supporting Programs

Office Clerks, General

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Yavapai College
  Prescott, AZ 86301      Certification

Top Expected Tasks

Office Clerks, General


Knowledge, Skills & Abilities

Office Clerks, General

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Administrative

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

Computers and Electronics

SKILL

Active Listening

SKILL

Reading Comprehension

SKILL

Speaking

SKILL

Writing

SKILL

Coordination

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Written Expression

ABILITY

Near Vision


Job Opportunities

Office Clerks, General

  • Concierge
    Majestic Chandler 9    Chandler, AZ 85248
     Posted about 3 hours    

    Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
    objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
    duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
    general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

    DUTIES / RESPONSIBILITIES:

    • Provides an atmosphere with the mentality of “Great Memories Happen Here!”
    • Is truly passionate about movies and the movie going experience.
    • Maintains a happy, polite disposition with neat, clean and professional attire.
    • Is knowledgeable about current and upcoming movies and all Majestic special events.
    • Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
    • Welcomes Guests upon entering and departing the venue.
    • Answers phone and responds to questions and/or directs calls to the appropriate person.
    • Communicates Guest questions and/or concerns to Supervisor when appropriate.
    • Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
    • Keeps lobby and ticket counter clean and free of clutter.
    • Checks for restocking of necessary supplies. Brings all areas up to standard.
    • Processes movie tickets for the Guests.
    • Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
    due to the Guest.
    • Provides assistance to Guests’ special needs, such as helping those with disabilities.
    • Directs Guests to restrooms, theaters, bars and other points of interest.
    • Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
    of current specials, and answer all questions.
    • Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
    Guests, as needed.
    • Performs shift change and/or opening or closing duties.
    • Secures all banks at the end of each shift.
    • Adheres to all Majestic safety and sanitation policies and procedures.
    • Assists other Staff Members as needed or when business needs dictate.

    WORKING CONDITIONS

    Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
    stooping, twisting and some minor lifting up to 25 lbs.

    QUALIFICATIONS:

    • Possess a positive attitude and an outgoing personality.
    • Excellent staff and guest relation skills.
    • Work in a standing/bending position for long periods of time (up to 8 hours).
    • Communicate and understand the predominant language(s) of our Guests.
    • Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
    • Able to read and write handwritten notes.
    • Local Health Cards (as required) and valid ABC Certification are required.
    HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
    the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
    parts.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Study

    Hospitality & Tourism

    Employment Type

    Full Time

  • Food Runner
    Majestic Chandler 9    Chandler, AZ 85248
     Posted about 3 hours    

    Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
    objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
    duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
    general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

    DUTIES / RESPONSIBILITIES:

    • Provides an atmosphere with the mentality of “Great Memories Happen Here!”
    • Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
    • Delivers food and beverages to Guest in a timely manner.
    • Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
    of current specials, and answer all questions.
    • Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
    • Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
    Guests, as needed.
    • Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
    napkins, etc.
    • Keeps station clean, sets up and takes down station appropriately.
    • Performs shift change and/or opening or closing duties.
    • Adheres to all Majestic safety and sanitation policies and procedures.
    • Assists other Staff Members as needed or when business needs dictate.
    • Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

    WORKING CONDITIONS

    Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
    stooping, twisting and some minor lifting up to 25 lbs.

    QUALIFICATIONS:

    • Possess a positive attitude and an outgoing personality.
    • Excellent staff and guest relation skills.
    • Work in a standing/bending position for long periods of time (up to 8 hours).
    • Communicate and understand the predominant language(s) of our Guests.
    • Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
    pounds.
    • Able to read and write handwritten notes.
    • Local Health Cards (as required) and valid ABC Certification are required.
    HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
    the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
    parts


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Study

    Hospitality & Tourism

    Employment Type

    Full Time

  • Administrative Assistant – Corporate Contracts Department
    AeroSpec, Inc.    Chandler, AZ 85225
     Posted about 4 hours    

    Benefits
    401k Matching
    Medical Insurance w/ HSA on some plans
    Dental Insurance
    Vision Insurance
    Disability and AD&D Insurance
    Employee Assistance Programs including Tuition Reimbursement
    Paid Holidays

    Position Overview
    Work within AeroSpec’s Contracts department performing various tasks including:
    Receive Customer requests and coordinate with Project Management team to set up projects
    Authoring and ending Quotes & Invoices to customers
    Work directly with Project management & Operations staff to ensure milestones and schedules are maintained appropriately
    Assist in the on-boarding of new Customers into AeroSpec’s systems including ERP and CRM
    Composes routine correspondence and proofreads/edits documents, updates and maintains spreadsheets, databases, and reports.
    Maintain and audit all major systems for consistency and accuracy of information using workflow-based reports.
    Work with AR department to facilitate timely invoicing and processing
    Maintain a well-organized and efficient workplace
    Compile scheduling and other data from computer databases
    Fast-paced, team-oriented environment with exposure to a variety of task and experiences
    Excellent growth and promotion opportunities
    • Highly Competitive Compensation
    Position Breakdown:
    75% Data Entry and Document Management
    15% Contractual Review
    10% Meetings
    Requirements
    Work Experience
    2+ years’ experience in office administration
    Experience in contract administration a plus
    Previous experience with Contractual Negotiation and/or Contract Law a plus
    Experience and Proficiency with Microsoft 365 (Word, Excel)
    Single Shift, On-Location 6:45A-3:45P M-F Position w/ Overtime Available
    Attention to detail
    Leadership skills, problem solver, excellent communication skills
    Education High School/GED; Associate degree a plus

    About AeroSpec
    AeroSpec is a global leader in innovative design, engineering, and manufacturing of automated assembly and test systems in a host of different industries including semi-conductors, medical devices, defense, consumer products and pharmaceutical. Core competences include advanced high speed motion controls, precision component placement, precision custom metrology systems, machine vision, robotic systems, laser integration and facility control equipment. AeroSpec is ISO 9001 registered, and UL Listed company and able to provide CE certifications, UL markings, and FDA Medical & Pharmaceutical validation. For details of our equipment portfolio and capabilities, visit AeroSpec at www.aerospecinc.com.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Study

    Manufacturing

    Employment Type

    Full Time

  • Office Manager
    Kovach    Chandler, AZ 85286
     Posted about 5 hours    

    Job Details

    Description

    Summary: As the Office Manager at Kovach Enclosure Systems, you will play a crucial role in ensuring the smooth and efficient operation of our office environment. From managing reception and handling mail to overseeing travel arrangements and executing company events, you will be responsible for a diverse range of tasks. Your adaptability and attention to detail will be essential in handling unexpected challenges and overseeing tasks meticulously. With strong communication skills, you will serve as the first point of contact for visitors and incoming calls, upholding Kovach's professionalism.

    Kovach’s Mission and Values:

    Our Mission: Kovach's mission is crystal clear: to cultivate a thriving and profitable company that stands as a beacon of growth and opportunity. We are steadfastly dedicated to fostering an environment where individuals not only succeed but flourish. In doing so, we aim to strike a harmonious balance between robust financial health and a nurturing space for all our team members.

    Employee Ownership (ESOP):

    At Kovach, we believe in sharing our success with the people who make it possible. Our employees are the driving force behind everything we achieve, which is why we proudly offer an Employee Stock Ownership Plan (ESOP). This program allows you to become an owner of the company, giving you a direct stake in its growth and prosperity. As the company continues to succeed, so does the value of your shares, offering you a powerful opportunity to build wealth and benefit from our long-term success. With an ESOP, your contributions directly impact both your future and the company’s future, creating a true partnership in our continued growth.

    Our Core Values:

    Positivity: Easy to work with, trusting, team player, and good communicator.
    Own it: Reliable, responsible, follows through, trustworthy, thorough.
    Expertise: Intelligent, innovative, and coachable.
    Grit: Tough, strong work ethic, and finds a way to get it done.

    Essential Duties and Responsibilities:

    Reception Desk Management: Serve as the first contact for visitors and incoming calls, ensuring all communication aligns with Kovach's professionalism.
    Mail and Shipping: Handle all incoming and outgoing mail, including deliveries to Kovach employees and manage postage and courier services.
    Travel Arrangements: Oversee travel bookings (flights, hotels, car rentals), assign expenses, and maintain a weekly travel report detailing bookings and cost allocations.
    Travel Reduction Plan: Administer and track the plan, including state-required surveys and monitoring carpool and work-from-home arrangements.
    Inventory Management: Maintain inventory for mailroom and copy areas.
    Kitchen and Food Areas: Organize and upkeep all kitchen and dining spaces.
    Meeting Logistics: Coordinate all aspects of visitor meetings, including food, beverages, and room setup.
    Vendor Pricing Review: Conduct an annual assessment of office vendor costs.
    Employee Engagement: Initiating and managing programs (i.e. Fun Fridays, Blood Drives, etc.) that enhance employee engagement and satisfaction.
    Facilities Management: Work with Facilities to oversee the maintenance and upkeep of office facilities.
    Health and Safety Compliance: Work with Safety to ensure the office adheres to health and safety regulations.
    Budget Management: Overseeing office expenses and budget allocations.
    Process Improvement: Identifying and implementing improvements in office processes and systems.
    Confidential Record Keeping: Maintaining confidentiality in managing sensitive company records.
    Sustainability Initiatives: Leading efforts to make the office more environmentally sustainable.
    Vendor Relations: Building and maintaining relationships with external vendors and service providers.
    Assist with Rental Housing: Locate housing for out of state projects, negotiate rates, furnish temporary housing as applicable, act as point for landlord communication.
    Company Communications: Assist in content for Kovach intranet, etc.; update UKG (HR platform) with company communications, as needed.

    Requirements:

    Strong Communication Skills: Effective in both verbal and written communication.
    Organizational Ability: Skilled in organizing resources and establishing priorities.
    Leadership Qualities: Capable of motivating and managing a team.
    Problem-Solving Skills: Able to identify and resolve issues efficiently.
    Adaptability: Flexible in handling change and unexpected challenges.
    Attention to Detail: Meticulous in overseeing tasks and responsibilities.
    Professionalism: Maintains a high standard of conduct and work ethic.
    Technological Proficiency: Competent with relevant software and office tools.
    Interpersonal Skills: Good at building relationships with staff and external contacts.
    Decision-Making Ability: Capable of making informed and timely decisions.

    Personal Characteristics:

    Embraces challenges, viewing them as opportunities rather than obstacles.
    Inspires and motivates, fostering a positive work environment.
    A trustworthy, reliable individual who motivates trust in others.
    Balances hard work with a genuine curiosity and concern for the well-being of colleagues.
    Networker adept at fostering meaningful conversations; an active listener.
    Ethical in all professional dealings, demonstrating emotional intelligence.

    Physical Demands:

    This role involves frequent standing, walking, and climbing on construction sites.
    Must be capable of lifting and carrying up to 50 lbs.
    Manual dexterity for handling tools and equipment.

    Work Environment:

    The role involves exposure to outdoor conditions and active construction sites.
    Noise levels may be high due to machinery and equipment.
    About Kovach: Founded on robust client and vendor relationships, Kovach boasts a unique and influential organizational culture. Housing approximately 350 employees, our family extends across multiple states. We're not just about professional growth; we emphasize having fun while making an impact. Our annual sales touch approximately $75 million, with growth expected in the years ahead. Our partnerships with the region's biggest general contractors have adorned Phoenix with iconic buildings, ranging from the Phoenix Airport and ASU campuses to the Talking Stick Resort and Casino.

    Job Type: Full-time

    Benefits Offered:

    401(k) matching
    Comprehensive dental insurance
    Employee assistance program
    Flexible spending account
    Health insurance
    Health savings account
    Life insurance
    Generous paid time off
    Vision insurance
    Kovach is an equal opportunity employer that values diversity and inclusivity in its workforce. We invite candidates who are keen to grow, contribute, and be a part of our success story.


    Field of Study

    Construction & Architecture

    Employment Type

    Full Time

  • Shipping & Receiving Clerk - Chandler
    Isola    Chandler, AZ 85226
     Posted about 6 hours    

    Job Description
    Posted Friday, April 25, 2025 at 10:00 PM
    Isola, an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products, is hiring Shipping & Receiving Clerk at our Chandler, AZ Location.

    Available Shift Schedule:

    1st Shift: 9am to 530pm Monday - Friday

    The Role:

    This position collaborates across production operations, sales, and supply chain to plan, schedule, and execute domestic and international shipments to customers and inter-company.

    WHO WILL LOVE THIS JOB

    An efficient worker, you enjoy having multiple priorities at one time and multitask without breaking a sweat
    A great teammate, you are able to contribute and thrive within a fast-paced environment
    A task-oriented teammate, you find deep satisfaction from independently checking things off your to-do list

    Top Responsibilities

    Responsible for the timely and accurate processing of all daily shipment documentation into SAP.
    100% Shipment and transactional accuracy including completion of logs/reports.
    Verify Packaging materials and labeling are in accordance with customer requirements and Isola Packaging procedures.
    Participates in the period inventory of materials.
    Prepare and stage product for shipment, including labels, packing list, and bill of lading
    E-Mail BOL and Pro forma invoices as required, including all export documents for each shipment per distribution
    Verify that daily shipping documents are made available for QA.
    Load trucks properly to prevent damage while goods are in transit.
    Provide back-up for receiving or within other areas of the plant as required.
    Ability to move heavy packages with proper lifting techniques.

    Qualifications

    Safety conscious individual - no shortcuts
    Previous experience using a PC
    Forklift Experience preferred
    A self-motivated individual capable of working within a fast-paced environment
    High School Diploma or GED required

    WHAT'S IN IT FOR YOU?

    Delivering quality products across the world
    Personal growth and advancement opportunities
    A culture where innovation, enthusiasm, and cooperation are encouraged

    REQUIRED QUALIFICATIONS:

    Candidates must have strong verbal and written communication skills.
    Able to communicate effectively both orally and in writing.
    Proficiency in reading, writing, and verbal communication is essential.

    PHYSICAL REQUIRMENTS 

    In this role you maybe be required to stand up to 10 hours per shift and with frequent bending, reaching, and grasping. You will also need to lift, pull or push up to 50 pounds. 

    Be part of a growing team establishing Chandler as the leader within the industry

    Job Details
    Job Start Date
    Monday, April 21, 2025


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Study

    Manufacturing

    Employment Type

    Full Time

  • Lead Deputy Court Clerk
    Town of Prescott Valley    Prescott Valley, AZ 86314
     Posted about 23 hours    

    • Train new employees, coordinate cross-training opportunities, coach and mentor staff to meet goals and maintain motivation.

    • Assist the Magistrate in court by recording and dispensing information as requested, calling jurors, and providing related clerical support.

    • Assist with daily case management of court files, including creating and maintaining computer records, and complying with statutes.

    • Review and accept for filing, incoming documents and new case fillings. Determine any required follow-up action by routing to the appropriate Court official or according to department and statutory process.

    • Draft letters and court orders, prepare legal documents, including temporary restraining orders, injunctions, orders to seal records, name changes, warrants, judgements of convictions, etc.

    • Communicate frequently with and provide information to law enforcement and other government agencies.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Study

    Government & Public Administration

    Employment Type

    Full Time

  • Accounting Clerk
    Atlas Healthcare Partners    Phoenix, AZ 85016
     Posted 2 days    

    Pay Class: Full-Time

    Pay Type: Hourly + Bonus

    POSITION SUMMARY

    The Clerk Accounting will be responsible for performing various transactional accounting tasks, ensuring accuracy and compliance with company policies and accounting standards. This role will involve handling bank reconciliations, fixed asset capitalization and maintenance within the Oracle Fixed Asset Module, preparing intercompany invoicing and other shared services tasks for multiple ambulatory surgical centers.

    ESSENTIAL FUNCTIONS

    Month close cycle
    Perform weekly and monthly bank reconciliations to ensure cash transactions are accurately recorded and discrepancies are resolved promptly.
    Conduct cash management matching and support the monitoring of cash flow activities.
    Manage fixed asset capitalization, maintenance, and reporting within the Oracle Fixed Asset Module.
    Prepare and maintain intercompany reconciliations and inventory for assigned ambulatory surgical centers, ensuring accuracy and completeness of financial data.
    Assist in month-end and year-end closing processes, including journal entries and assigned account reconciliations.
    Ensure compliance with company policies, procedures, and internal controls.
    Support audits and provide necessary documentation as requested.
    Provide high-quality customer service to facility leaders regarding accounting inquiries
    Ad hoc/impromptu projects
    Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment.
    Taking on additional tasks or projects to learn more about accounting and office operations.
    Other duties as assigned.

    MINIMUM QUALIFICATIONS

    Associate degree in Accounting, Finance, or a related field;
    2+ years of experience in an accounting role with relevant experience.
    Strong understanding of accounting principles and financial reconciliations.
    Excellent attention to detail and organizational skills.
    Ability to work independently and meet deadlines.
    Strong communication and interpersonal skills.

    PREFERRED QUALIFICATIONS

    Bachelor’s degree preferred in Accounting, Finance or related field.
    Additional experience


    Field of Study

    Health Sciences

    Employment Type

    Full Time

  • Receptionist
    Walgreens    CHANDLER, AZ 85286
     Posted 3 days    

    **Job Description:**

    **Job Summary**

    Responsible for greeting of customers, telephone reception and general clerical assignments, as necessary.

    **Job Responsibilities**

    + Screens telephone calls and redirects to individuals who can quickly and efficiently respond. May give appointment callers directions to the office when needed.

    + Greets visitors and ensures they are directed to their appointment in a quick and efficient manner

    + Help coordinate and keep an up to date list of incoming visitors, meeting and events happening

    + Maintains managed conference room calendar and issues reminders and monitors appointments to assure the office operates efficiently.

    + May ensure office supplies are replenished when needed.

    + Requests and administers ID process for consultants and the offshore team.

    + Troubleshoot and provide technical assistance for sign in kiosks and iOffice (or other Walgreens authorized systems)

    + Provide centralized point of contact for any team member or guest related building services questions

    + Full concierge services including arrangement of reservations, transportation and 3rd party services.

    + Provide concierge level services for visitors based on need. Keep staff apprised and prepared to assist with information on local restaurants, hotels and other guest information to make the visitors experience as pleasant as possible.

    + Offer storage for luggage, refreshments or other amenities to guests upon arrival within 3-5 minutes of arrival (depending on security timing)

    + Hosts will be personally notified via phone call, email or text of their guest arrival / check-in

    + Continuous management of visitors, meetings and events with proactive approach to address any potential conflicts. Resolve conflicts between meetings and events proactively by tracking 2-4 weeks ahead (minimal) with longer term events tracked 1 year out.

    + Ensure all common areas are professionally presented and kept neat and clean; monitor areas and manage janitorial staff expectations for those areas. Ensure the image and quality of the main reception area is up to WBA standards

    + Monitor signage, maintain any information that is 'real time' and ensure that signage is working and in proper order for front desk areas (see additional requirements for 108 and 200)

    + Provide overall lobby and entrance oversight and management; Maintain lobbies according to SLA's and manage security, furniture, technology, equipment, cafe services, etc.

    About Walgreens

    Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

    Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

    The actual salary an em ployee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

    **Job ID:** 1601933BR

    **Title:** Receptionist

    **Company Indicator:** Walgreens

    **Employment Type:**

    **Job Function:** Administrative/Office Support

    **Full Store Address:** 2225 S PRICE RD,CHANDLER,AZ 85286

    **Full District Office Address:** 2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

    **External Basic Qualifications:**

    + High School Diploma / GED

    + Experience answering phones and directing caller to appropriate parties.

    + Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).

    + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

    + Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

    **Preferred Qualifications:**

    + High School Diploma / GED and at least 1 year experience in an office environment or the hospitality industry.

    We will consider employment of qualified applicants with arrest and conviction records.

    **Shift:**

    **Store:**


    Employment Type

    Full Time

  • Customer Service Representative Credit Card Premier - Spanish
    Wells Fargo    PHOENIX, AZ 85067
     Posted 3 days    

    **About this role:**

    Wells Fargo is seeking a Customer Service Representative in Credit Card Premier - Spanish. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

    **In this role, you will:**

    + Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

    + Interact with customer service team and perform moderately complex customer support tasks

    + Manage risk by following all policies and procedures and staying abreast of changes to them

    + Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

    + Receive direction from customer service supervisor and escalate non-routine questions

    **Required Qualifications:**

    + 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + Bilingual speaking and reading proficiency in Spanish/English

    **Desired Qualifications:**

    + Knowledge and understanding of credit card products, policies, and procedures; within a call center environment

    + Exposure to Wells Fargo CSS (Customer Service System)

    + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

    + Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

    + Ability to influence, educate, and connect customers to technology and share the value of digital banking options

    + Good attention to detail and accuracy skills

    + Basic Microsoft Office Skills

    + Ability to navigate multiple computer systems, applications, and utilize search tools to find information

    + Experience delivering results in a fast-paced, deadline driven environment

    + Ability to quickly learn business operations and processes

    + Excellent verbal, written, and interpersonal communication skills

    **Job Expectations:**

    + Must take and pass required Spanish language assessment

    + Candidate must reside within a reasonable commute to the address listed in the posting

    + Must be able to attend full duration of required training period

    + Relocation assistance is not available for this position

    + This position offers a hybrid work schedule

    + Ability to work nights, weekends, and/or holidays as needed or scheduled

    + This position is not eligible for Visa sponsorship

    **Available shifts:** Variety of shifts

    **Location:** 2150 W Pinnacle Peak Rd, Phoenix, AZ

    **Training and Schedule:**

    + Tentative training (in office) Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the 8 weeks paid training.

    + Hours of operation: 24 hours a day/7 days a week. Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day and some holidays. Opening/Closing schedules are subject to adjust with Daylight Savings Time.

    + Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

    + Position may be eligible for a 5% language differential under the terms of the language differential policy.

    **Posting End Date:**

    18 May 2025

    **_*Job posting may come down early due to volume of applicants._**

    **We Value Equal Opportunity**

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    **Wells Fargo Recruitment and Hiring Requirements:**

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-456425


    Employment Type

    Full Time


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