Transportation, Logistics & Distribution

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.

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Transportation, Logistics & Distribution Field of Study

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First-Line Supervisors of Material-Moving Machine and Vehicle Operators

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Top Expected Tasks

First-Line Supervisors of Material-Moving Machine and Vehicle Operators


Knowledge, Skills & Abilities

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Transportation

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

English Language

KNOWLEDGE

Personnel and Human Resources

SKILL

Active Listening

SKILL

Coordination

SKILL

Management of Personnel Resources

SKILL

Time Management

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity

ABILITY

Written Comprehension

ABILITY

Deductive Reasoning


Job Opportunities

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

  • Managed Services Operations - Manager
    PwC    Phoenix, AZ 85067
     Posted about 23 hours    

    **Specialty/Competency:** Managed Services

    **Industry/Sector:** Not Applicable

    **Time Type:** Full time

    **Travel Requirements:** Up to 40%

    A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

    Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

    To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

    + Develop new skills outside of comfort zone.

    + Act to resolve issues which prevent the team working effectively.

    + Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

    + Analyse complex ideas or proposals and build a range of meaningful recommendations.

    + Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

    + Address sub-standard work or work that does not meet firm's/client's expectations.

    + Use data and insights to inform conclusions and support decision-making.

    + Develop a point of view on key global trends, and how they impact clients.

    + Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

    + Simplify complex messages, highlighting and summarising key points.

    + Uphold the firm's code of ethics and business conduct.

    Demonstration experience in Managed Services in any one of the following: Human Resources, Total Rewards, L&D, Payroll, Change Management, Human Resources Technology; Experience delivering value to clients in challenging business environments. Applying problem-solving and business analysis, including exhibiting flexibility to navigate through unanticipated situations; Managing multiple priorities simultaneously utilizing project management, critical thinking, and problem-solving skills.

    **Job Requirements and Preferences** :

    **Basic Qualifications** :

    **Minimum Degree Required** :

    Bachelor Degree

    **Minimum Years of Experience** :

    10 year(s)

    **Preferred Qualifications** :

    **Preferred Knowledge/Skills** :

    Demonstrates extensive-level knowledge and proven record of success in human resources policies and practices, preferable within a professional services environment, including, but not limited to the following areas related to internal operations of a global network of professional services firms:

    + Talent management, Performance management; and,

    + Human Capital policy interpretation and Human Resources technology implementation.

    Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

    + Demonstrates knowledge about Managed Services, maximizing resource sharing and enabling the delivery of the firm to our clients through line of service and crossline of service staffing; Human Capital metrics, and employee relations;

    + Drives Human Capital strategies, goals and critical achievement targets; Budget, workforce planning, utilization, and forecasting; Succession plan development and Alternative talent pools including global workforces and third-party labor;

    + Develops and sustains meaningful client relationships, understands a client's business and technology to identify, pursue, and ultimately obtain additional consulting opportunities;

    + Defines resource requirements, project workflow, budgets, billing, and collection or coordinating complex written and verbal materials;

    + Acquires knowledge of current business issues to deliver results and develop process improvement strategies;

    + Understands business problems in the form of functional and technical requirements while using innovative thought leadership in the creation of solutions;

    + Creates a positive work environment, collaborates with team members while meeting client expectations, encourages improvement by offering meaningful feedback in a timely manner and keeping leadership informed of progress;

    + Serves as a trusted advisor to partners/leaders offering support with issues, concerns, develop and execute action plans across all areas of our people strategy including performance management, rewards and recognition, succession planning, retention efforts, and workforce planning to address short- and long-term needs/skill gaps;

    + Understands key technologies that support human capital initiatives, and expresses a desire to upskill on new tools and identify process improvements;

    + Collaborates with various teams to mitigate risk, address, and support staff members;

    + Understands and captures business processes and identifies opportunities to increase efficiencies; and,

    + Works and collaborates with multicultural teams in multiple locations.

    Learn more about how we work: https://pwc.to/how-we-work

    PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

    For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsmanager


    Employment Type

    Full Time

  • Dispatcher Scheduler
    IOSM inc    Glendale, AZ 85304
     Posted about 23 hours    

    Dispatcher Scheduler

    Location Glendale, AZ

    Type Full Time

    Share this posting

    EXCELLENT CUSTOMER SERVICE...GREAT COMMUNICATION SKILLS?

    For over twenty-four years, On-Site Health & Safety has set the standard for industry-leading customer service and satisfaction. Now spanning into fifteen states and counting, we're looking to expand our team with additional talented Dispatch Schedulers.

    Compensation and Benefits:

    + Full-Time

    + Shift/Hours: 10AM-7PM 5X8 hour shifts (1 hour lunch)

    + $16.50/HR

    + Paid Training

    + Medical Benefits & 401K

    + Opportunity For Career Advancement!

    You Will Serve Our Clients By Providing The Following Services:

    + Answer phone calls, identify client needs, clarify information, and provide solutions

    + Deal with both inbound and outbound calls from our dispatch center

    + Listen and evaluate client’s needs and respond accordingly

    + Educate potential clients about the services we offer

    + Build professional and sustainable relationships with clients by providing excellent service

    + Successfully schedule client’s services

    + Data entry and accurate/detailed electronic dispatch form entry

    + Dispatch techs to job sites to respond to first aid injuries

    + Process and track the flow of technicians via GPS system

    Ideal Candidates Must Demonstrate:

    + Professional phone etiquette, active listener, and possess strong communication skills

    + A positive attitude and be team oriented

    + The ability to follow verbal and written instructions

    + The ability to be detail-oriented and accurate

    + Professional demeanor with clients

    + The ability to communicate verbally and in writing

    + The ability to quickly learn new computer systems

    + The ability to read maps and work with GPS systems

    + The ability to type at least 35 WPM

    Minimum Qualifications:

    + High School Diploma/ GED required.

    + Must be 18 years or older.

    + Working knowledge of office equipment: Phones, printers, and fax

    + Working knowledge of Microsoft Office (Outlook, Word, Excel) & Google Doc

    + Must be punctual, dependable, and professional

    + Must be comfortable participating in a drug screen

    + Candidates living in the Phoenix area will be considered as well

    Looking for something better? Join our team*!

    Apply to this job with your resume to be considered for this position.

    Due to the nature of On-Site Health & Safety services, employees may have access to federally funded or owned jobsites/projects. As a result, all new hires and existing employees are subject to drug testing in a manner consistent with a federally compliant test. The test may include all substances that can be found in Department of Transportation-regulated tests. The timing of testing includes pre-employment, reasonable suspicion/reasonable cause, and return-to-duty.

    Some employees may be classified as having safety-sensitive positions. These positions are identified as the following: Field Technicians, Supervisors, Managers, Field Training Specialists and any variation of those job positions. These positions are also subject to post-accident and random testing.

    *Applicants must meet the minimum requirements above to apply. OSHS offers of employment are contingent upon the successful outcome of a pre-employment background check and drug screen.

    Compensation: $16.50 per hour

    On-Site Health & Safety

    Why On-Site? As an essential resource for employers to improve the health and safety of their workforce, On-Site Health & Safety deploys hundreds of EMTs, paramedics, nurses, and safety professionals to assist industries nationwide...all under the guidance of a talented team of admin, logistics, dispatch, and managerial professionals. Join the On-Site team today and discover for yourself what sets us apart!

    Company Website: www.onsitehealthandsafety.com

    +

    +


    Employment Type

    Full Time

  • AEP Operations Manager
    Celestica    Tucson, AZ 85702
     Posted about 24 hours    

    Req ID: 120671

    Remote Position: Yes

    Region: Americas

    Country: USA

    **Summary**

    As an independent contributor the successful candidate will provide oversight and collaborate with internal and external service delivery partners in support of Celestica’s strategic goal of becoming a leading solutions provider. Responsibilities include managing partner interactions, overseeing KPIs, supporting solutions development, facilitating quotes and bids, and serving as a liaison between Celestica, partners, and customers.

    This is a Global position and must be able to accommodate multiple time zones.

    **Accountabilities**

    Responsible for departmental outcomes and leading multifunctional projects. Requires advanced problem-solving skills, persuasive negotiation abilities, and tactful communication with partners, Celestica peers, and senior management. Maintains positive relationships with key stakeholders to ensure organizational success.

    **Knowledge/Skills/Competencies**

    + Expertise in operations, including manufacturing, supply chain, product development, and logistics within the Electronics EMS or AMS sector.

    + Proficiency in global services provision, encompassing product installation, repair, call center operations, and spare parts logistics.

    + In-depth understanding of pricing, contracts, and negotiation strategies, with a focus on improving customer financials.

    + Experience in senior-level communication, remote team management, and cross-functional collaboration.

    + Proficient in implementing quality improvement methodologies like CAPA, 8D, LEAN, and Six Sigma.

    + Skilled in managing end-to-end supply chain and quality metrics, utilizing systems such as SAP, Salesforce, and other relevant tools.

    + Familiarity with international logistics, trade compliance, 3PL, freight forwarders, WMS, and TMS systems.

    + Proactive, collaborative team player with excellent analytical and presentation skills.

    **Physical Demands**

    + Primarily office-based work with potential for domestic and international travel.

    + Long periods of computer-based work and repetitive manual tasks in compliance with health and safety guidelines.

    **Typical Experience**

    + 10 years relevant experience in Logistics, Supply Chain Managerment or Program Management, incluging:

    + Famillier with Cortacts and Transporation Law

    + Experince working in a Large Fullfillment Facility

    + Iinternational Logistics experience would be an asset

    + Understanding of P&L would be an asset

    **Typical Education**

    + Bachelor’s degree in related field, ideally Masters Degree, Relevant Certifications in Supply Chain and/or Logistics

    **Notes**

    This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

    This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

    Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

    **COMPANY OVERVIEW:**

    Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

    Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

    Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.


    Employment Type

    Full Time

  • AEP Operations Manager
    Celestica    Phoenix, AZ 85067
     Posted about 24 hours    

    Req ID: 120671

    Remote Position: Yes

    Region: Americas

    Country: USA

    **Summary**

    As an independent contributor the successful candidate will provide oversight and collaborate with internal and external service delivery partners in support of Celestica’s strategic goal of becoming a leading solutions provider. Responsibilities include managing partner interactions, overseeing KPIs, supporting solutions development, facilitating quotes and bids, and serving as a liaison between Celestica, partners, and customers.

    This is a Global position and must be able to accommodate multiple time zones.

    **Accountabilities**

    Responsible for departmental outcomes and leading multifunctional projects. Requires advanced problem-solving skills, persuasive negotiation abilities, and tactful communication with partners, Celestica peers, and senior management. Maintains positive relationships with key stakeholders to ensure organizational success.

    **Knowledge/Skills/Competencies**

    + Expertise in operations, including manufacturing, supply chain, product development, and logistics within the Electronics EMS or AMS sector.

    + Proficiency in global services provision, encompassing product installation, repair, call center operations, and spare parts logistics.

    + In-depth understanding of pricing, contracts, and negotiation strategies, with a focus on improving customer financials.

    + Experience in senior-level communication, remote team management, and cross-functional collaboration.

    + Proficient in implementing quality improvement methodologies like CAPA, 8D, LEAN, and Six Sigma.

    + Skilled in managing end-to-end supply chain and quality metrics, utilizing systems such as SAP, Salesforce, and other relevant tools.

    + Familiarity with international logistics, trade compliance, 3PL, freight forwarders, WMS, and TMS systems.

    + Proactive, collaborative team player with excellent analytical and presentation skills.

    **Physical Demands**

    + Primarily office-based work with potential for domestic and international travel.

    + Long periods of computer-based work and repetitive manual tasks in compliance with health and safety guidelines.

    **Typical Experience**

    + 10 years relevant experience in Logistics, Supply Chain Managerment or Program Management, incluging:

    + Famillier with Cortacts and Transporation Law

    + Experince working in a Large Fullfillment Facility

    + Iinternational Logistics experience would be an asset

    + Understanding of P&L would be an asset

    **Typical Education**

    + Bachelor’s degree in related field, ideally Masters Degree, Relevant Certifications in Supply Chain and/or Logistics

    **Notes**

    This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

    This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

    Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

    **COMPANY OVERVIEW:**

    Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

    Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

    Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.


    Employment Type

    Full Time

  • Power, Utilities & Renewables Advanced Distribution Management Systems Senior Manager
    Deloitte    Tempe, AZ 85282
     Posted 3 days    

    Power, Utilities & Renewables Advanced Distribution Management Systems Senior Manager

    What we do

    Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

    Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

    Who we serve

    Deloitte's Power, Utilities & Renewables practice is at the forefront of top trends and issues facing the ever-evolving power, utilities and renewable energy landscape. Building on more than 175 years of service, our US Power, Utilities & Renewables practice helps clients with some of their most complex challenges as they look to accelerate digital transformation, ignite technological innovation, and navigate more sustainable solutions for energy generation.

    Recruiting for this role ends on June 3, 2024.

    Work You'll Do

    As a Senior Manager, you will provide overall management and delivery for ADMS systems implementation and integration programs, workstreams and teams through all phases of the system development lifecycle. You will work on projects that identify, design and implement creative business and technology solutions for Power, Utilities & Renewables, leveraging deep sector knowledge to advise clients while supporting client teams through project execution and implementation. Successful candidates will accomplish these objectives by:

    + Overseeing the program's project teams, including Functional, Technical, Design, Architecture, PMO, Business Process, Integration, Testing, Infrastructure, Security, and Deployment across all program stakeholder groups within Deloitte, the client and vendors

    + Leveraging core program/project management processes including methodology, standards and tools, risk and issue management, financial management, schedule management, document management and integration management

    + Building, leading and developing teams of consulting professionals

    + Establishing and managing client relationships to effectively guide clients through challenges associated with complex projects

    + Leveraging deep industry knowledge, insights, trends, and proven approaches to help clients confirm priorities and develop strategies to drive value to the business and customer experience.

    + Spearheading selling strategy, visioning, and exploratory work and growing and leveraging network to identify new opportunities to support business transformations and implementations.

    + Developing and maintaining relationships with top decision makers at key clients; organizing and leading aspects of the proposal development process and pursuit teams; contributing to the development of proposal pricing strategies

    + Showcasing domain expertise by writing point of view documents, participating in public speaking events and/or being published in industry periodicals

    In addition, Senior Manager candidates should demonstrate the following qualities:

    + Technical systems integration knowledge with an understanding of how to configure/customize operational systems, how to architect solutions, what interfaces enable solutions and the migration and conversion data required for systems to operate

    + Understanding of breadth, scope and challenges of ADMS implementations and ability to identify skills and experience required to deliver high quality systems integration projects

    + Experience managing project financials to successfully deliver while maintaining or increasing quality and team morale

    + Demonstrated experience in delivery excellence, with the ability to plan and execute projects to deliver a superior client experience

    + Analytical thinking & problem-solving skills, with an ability to identify and solve problems objectively using analysis, experience and mature judgment

    + Ability to develop and foster relationships, establish credibility with and instill confidence in clients

    + Ability to leverage cross-geography insights and delivery professionals to enhance client service delivery

    + Business-Technology acumen, exhibited through ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

    Senior managers are also expected to contribute to the development of professionals by serving as a counselor, coach and mentor; delivering insightful performance feedback and development needs as a team leader; providing input and guidance into the staffing process; actively participating in recruitment and retention activities; providing leadership and support for delivery teams and staff in local offices.

    Required Qualifications

    + Bachelor's degree

    + 10 + years' experience working with Utilities clients within a consulting firm or experience working with in the Utilities sector

    + Experience deploying SCADA, OMS or ADMS at least three times

    + Experience using tools like Microsoft PowerPoint and Microsoft Word to communicate complex ideas effectively, both verbally and in writing

    + Experience managing teams of 10 or more

    + Experience leading proposals, RFPs or RFIs

    + Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

    + Limited immigration sponsorship may be available

    Preferred Skills

    + Advanced Degree

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,725 to $292,875.

    You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


    Employment Type

    Full Time

  • Senior Customer Care Operations Manager
    Bluepeak    Phoenix, AZ 85067
     Posted 4 days    

    **Description**

    **“We Push the Boundaries of Possibilities for our Communities.”**

    Bluepeak is seeking an experienced and resourceful Sr. Manager of Customer Care Operations to join our team. You will report to the Director – Customer Success and be responsible for developing and delivering training & quality assurance programs that will drive the productivity and efficiency of the Care organization. If you want to make a difference in a fast growing, high paced environment, this is the role for you!

    You should have an eye for detail, excellent organizational skills, and the ability to think strategically. Additionally, you must possess excellent communication, interpersonal, and critical thinking skills. You should have meaningful knowledge of adult learning principles and experience developing and delivering training and quality assurance programs along with in-depth knowledge of call center operations and processes. If this sounds exciting, please read on.

    Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

    **What You Will Do:**

    + Lead a team that will design, develop and deliver comprehensive training programs and solutions for the Customer Care organization ensuring alignment with company goals, objectives, and strategy.

    + Identify training needs and oversee best in class prioritization of company and learning initiatives.

    + Own learning technology to drive maximum data insights and learning effectiveness.

    + Partner with Customer Care managers to establish agent KPI scorecards and quality performance metrics to measure success and increase team accountability with real-time feedback and coaching, aligning with department and company goals.

    + Define, own, and maintain the quality standards used to hold customer-facing team members accountable to the desired customer experience.

    + Ensure calibration of the groups (management, QA staff) responsible for coaching/developing customer-facing team members to the quality standards.

    + Act as a Customer Care experience subject matter expert on cross-functional projects.

    + Champion positive change to improve service levels, increase customer satisfaction, reduce resolution times and lower operating costs to help us manage critical operational KPIs to achieve broader company goals.

    + Contribute to planning and deploying new tools ensuring best possible outcomes from both quality and efficiency standpoints.

    + Analyze the customer contact drivers, identify specific improvement opportunities, and work on developing operational action plans and cross-functional initiatives that improve NPS, customer satisfaction and customer loyalty.

    + Other related duties as assigned.

    **What You Need:**

    + Bachelor’s degree in a related field of business required.

    + 7+ years’ experience defining learning strategies and solutions that address talent gaps.

    + Knowledge of leadership and employee development strategies and contemporary practices and technologies.

    + Program design and delivery experience in multiple topics and geographies.

    + Previous experience in telecommunications/broadband industry highly preferred.

    + Leadership and delivery of business learning and development initiatives.

    + Strategic thinking and analytical skills to identify learning needs and influence partners around solutions using qualitative and quantitative data.

    + Adult learning knowledge and related company practices to lead skill and behavior change in all segments of the workforce (e.g., leader, manager, employee).

    + Excellent facilitation and presentation skills.

    + Project management expertise and ability to manage multiple projects simultaneously and complete those projects on time and within budget.

    + Fundamental understanding of contact center metrics.

    + Ability to turn data/anecdotal feedback into impactful change.

    + Experience working with Customer Support quality management tools.

    + Adept at identifying potential project roadblocks and developing mitigation strategies.

    + Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

    + Upon job offer, must be able to complete a background check and a drug test prior to employment.

    **Why Work at Bluepeak?**

    + Competitive Compensation + Annual Bonus Eligibility

    + Comprehensive Benefits Package, including Medical, Dental, Vision, Life, and 401(k)

    + Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

    + Professional development with an emphasis on Internal Promotion

    + Employee discounts on Bluepeak Services, including Internet

    + Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

    **About Us**

    We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

    Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • (USA) Operations Manager II, Fleet Transportation
    Walmart    Buckeye, AZ 85396
     Posted 5 days    

    **Position Summary...**

    **What you'll do...**

    Asset Management : Possess Knowledge of: Fundamentals of asset management, enterprise asset management plan; Lifecycle of assets - Acquisition, operation, maintenance and renewal; "Total cost of ownership" concept related to assets; Awareness of parts (inventory/lead time) .To be able to: Execute systematic methods for effectively operating and upgrading assets. Implements inventory procedures and software tools for inventory management. Describe and create status and management reports, such as exceptions or on-demand materials. Execute procedures for recording the acquisition of sales and the disposal of supply chain related assets.

    Data & Digital Acumen : Possess Knowledge of: Data collection modes, techniques and tools; Data analytics & visualization tools and techniques; Existing and upcoming digital applications and other systems used in the respective areas; Technology innovation trends & industry benchmarks; Data governance as it relates to data quality, metadata, and data lineage; Data Science techniques and their applications in a function specific context. To be able to: Delineate the problem, leverage data to determine the root cause and apply the information to find a solution. Articulate the levers that influence the data, ensure data quality and organize & process information for analysis Participate in the feedback loop between dataintake and insights and continually work on improving the data-collection process (mode/data set etc.). Identify and propose ways to automate / improve existing process in the respective area of work with the help of technology (such as RPA, AI, Machine learning etc.). Demonstrate a working knowledge of Data Science techniques and their applications to the respective function / business.

    Exception Management : Possess Knowledge of: Knowledge of truck transportation loss control practices, tools and techniques; ability to assess, prevent and reduce loss in transportation, as well as recommend solutions for trucking risks; Data analytics & visualization tools and techniques; Existing and upcoming digital applications and other systems used in the respective areas; Technology innovation trends & industry benchmarks; Data governance as it relates to data quality, metadata, and data lineage; Data Science techniques and their applications in a function specific context. To be able to: Emerge process issues that exist between cross-functional groups, through the use of data and reporting, in order to improve planning and mitigate risk across supply chain. Help in identifying tasks and responsibilities suited for automation; assist in process design and implementation of automated processes across the network. Leverage data to assist in developing action plans and identifying appropriate network resources for disruption events in Supply Chain.

    Fleet Readiness : Possess Knowledge of: Scheduling and reporting; Related operational and financial KPIs; Preventive Maintenance and carrier quality. To be able to: Manage scheduling and reporting of fleet keeping seasonality and contingencies in perspective. Manage budget for ensuring the fleet availability from different channels including owned, leased or market. Manage fleet maintenance & carrier quality from multiple Third Party Logistics providers and different category of vehicles.

    Safety & Compliance: Possess Knowledge of: Industry best practices and safety and compliance standards; Local, State, and Federal Regulatory agencies; Audit steps, tools, and resources; Accident prevention; Risk mitigation; Change management and implementation; Business unit knowledge and performance requirements. To be able to: Monitor processes within a given business unit taking proper action to address issues, respond to questions, and support safety and compliance needs from the business ( ex. initiating cross-functional investigations, implementing process changes and new procedures, leading training, or interacting with external stakeholders) Makes process improvement recommendations by being able to identify incident patterns and process gaps and select possible solutions. Identify trends affecting proper operations and execute risk elimination plans. Designs safe workplace processes and policies, ensuring business goals and performance metrics are aligned with safety and compliance standards and regulations. Conducts safety and compliance assessments and audits of transportation safety management processes and practices within a given business unit to ensure business needs and safety and compliance requirements are met. Delivers safety and compliance training programs and communications. Execute and manage the root cause analysis plan in own area of work.

    Shipping & Transportation : Possess Knowledge of: Routing & network plan; Delivery scheduling; Vehicle utilization; Inbound & Outbound operations; Department of Transportation guidelines and regulations. To be able to: Use the transport operation documents to manage the operational flow for different load carriers and categories of goods. Analyze capacity of distribution systems, use network analysis methods for planning new network. Ensure optimal utilization of vehicle based on the network requirements considering seasonality and other special situations. Execute the best practices as provided in SOPs and support leaders with gap identification in operations.

    Vendor Management : Possess Knowledge of: Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Relevant business metrics and business areas; Stakeholder management tools and methods. To be able to: Collaborate with suppliers and stakeholders to identify and implement innovative ideas. Review the supplier details and assess the capabilities and competencies within the context of business needs and submits recommendations to leadership. Monitor and report on supplier performance and implement strategies to improve supplier performance through negotiation of KPIs and SLAs. Resolve complex vendor issues and escalate to the appropriate level for resolution when necessary.

    Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

    Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

    Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

    Talent: Supervise Associates:Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.

    Judgment: Use Appropriate Judgment: Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.

    Customer/Member Centered: Focus on the Customer/Member: Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.

    Execution and Results: Manage Execution and Results: Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.

    Planning and Improvement: Plan and Pursue Team-Based: Improvement Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.

    Influence and Communicate: Increase Commitment: Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

    Ethics and Compliance: Manage Ethics and Compliance: Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

    Adaptability: Quickly Adapt: Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.

    Sustainability: Communicates PSP sustainability values and goals (for example, energy reduction, waste reduction, sustainable products) to Associates throughout the Club/area of responsibility, ensuring their understanding of the importance and impact of these initiatives, and connects PSP initiatives to the Club/area of responsibility goal. Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes. Uses sustainability information to promote organizational success while improving social, economic, and environmental practices. Teaches Associates in area of responsibility how to handle and respond to community partners' questions and concerns regarding PSP sustainability values, efforts, and goals, including steps to take when they don't know the answer to give. Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals (for example, reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices).

    Associate Engagement: Ensures Associates understand and participate in the grass roots process year-round. Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time. Implements programs designed to support and enhance Associate health and well-being by taking action to minimize or eliminate problematic issues. Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals. Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations.

    Diversity: Identifies up and coming and high-performing talent, including diverse talent, and provides for accelerated development opportunities. Demonstrates awareness and value of diverse teams by creating and maintaining an environment of objectivity, open communication, and respect. Implements and supports strategies and initiatives that build high-performing, diverse and inclusive teams. Actively supports formal diversity goal requirements.

    **Minimum Qualifications...**

    Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

    Bachelor's Degree in a related field (e.g., Management, Supply Chain, Business Administration, Financial Management, Production/Operations Management) and 1 year experience in an operations/distribution/supply chain/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees. OR 1 year experience as a Walmart Supply Chain Area or Operations Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 1 year experience as a Walmart Supply Chain Load Manager OR 3 years experience in an operations/distribution/supply chain/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees.

    **Preferred Qualifications...**

    Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

    Both Bachelor's Degree in a related field (e.g., Management, Supply Chain, Business Administration, Financial Management, Production/OperationsManagement); and 3 years experience in a supply chain environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees., Walmart Supply Chain manager supervising, evaluating, mentoring, and developing associates; managing workload; and participating in the hiring and promotion of associates.

    Bachelors: Business, Bachelors: Finance, Bachelors: Logistics, Bachelors: Management, Bachelors: Operations Management

    **Primary Location...**

    23701 W SOUTHERN AVE, BUCKEYE, AZ 85326-4928, United States of America

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.


    Employment Type

    Full Time

  • Pharmacy Operations Manager
    Walgreens    MESA, AZ 85213
     Posted 5 days    

    **Job Description:**

    + Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

    + Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

    + Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

    **Customer Experience**

    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

    + Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

    **Operations**

    + Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

    + Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

    + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

    + Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

    + Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

    + Accountable for completion of non-clinical patient calls.

    + Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

    + Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

    + Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

    + Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

    + Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

    + Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

    + Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

    **People & Performance Management**

    + Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

    + Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

    + Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

    + Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

    + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

    **Training & Personal Development**

    + Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

    + Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

    + Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

    + Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

    **Communication**

    + Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

    + Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

    **Job ID:** 1390715BR

    **Title:** Pharmacy Operations Manager

    **Company Indicator:** Walgreens

    **Employment Type:** Full-time

    **Job Function:** Retail

    **Full Store Address:** 2811 E BROADWAY RD,MESA,AZ,85204-01702-03591-S

    **Full District Office Address:** 2811 E BROADWAY RD,MESA,AZ,85204-01702-03591-S

    **External Basic Qualifications:**

    + High School Diploma, GED, or equivalent.

    + PTCB or ExCPT certification (except in Puerto Rico).

    + Has one year of work experience as a pharmacy technician in a retail or hospital setting.

    + Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

    + Requires willingness to work flexible schedule, including evening and weekend hours.

    **Preferred Qualifications:**

    + Previous people management/ leadership experience.

    + Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

    This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

    **Shift:** Various

    **Store:** 03591-MESA AZ


    Employment Type

    Full Time

  • Dispatcher
    White Cap    Gilbert, AZ 85233
     Posted 5 days    

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

    The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

    White Cap is hiring immediately for a **Dispatcher!**

    Do you want to help build America’s skyline and your own future? White Cap is North America’s leading distributor for professional contractors. We supply everything contractors need to build our nation’s remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for a **Dispatcher!**

    _Why a_ **_career_** _with White Cap?_

    + **Comprehensive wellness and financial benefits:** White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!

    + **Relax and recharge:** We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.

    + **Stability:** Since 2020, White Cap has doubled in size and continues to grow.

    + **Unlimited career potential:** White Cap is a stable and growing company offering unlimited career potential.

    + **Love where you work:** White Cap has been certified as a _Great Place to Work_ .

    + **Inclusive culture:** Work in a place that values and celebrates who you are.

    _A_ **_Dispatcher_** _at White Cap…_

    + Plans delivery schedules and optimizes delivery vehicle routes.

    + Addresses delivery issues with customers and provides resolution.

    + Ensures that the invoice and load are correct prior to departure.

    + Records all in and out times of vehicles.

    + Maintains vehicle maintenance and repair records.

    + Records availability status of vehicles.

    + Performs other duties as assigned.

    + Generally has 2-5 years of experience in area of responsibility.

    **Preferred Qualifications**

    + Knowledge of the geographic area.

    + Experience using Descartes.

    + Spanish language proficiency preferred.

    If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

    **Functional Area** Logistics

    **Recruiter** Galbreath, Janna

    **Req ID** WCJR-018869

    White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.


    Employment Type

    Full Time

  • Dispatcher
    United Site Services    Gilbert, AZ 85295
     Posted 5 days    

    **About USS**

    You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

    **THE USS DIFFERENCE**

    + One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

    + The largest inventory of equipment in the country.

    + Coast-to-coast coverage with over 130+ locations in 27 states — and growing!

    **Primary Purpose**

    The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

    **Essential Functions**

    + Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries

    + Handle all customer call-ins and updates customer on expected delivery/service times

    + Make outgoing calls to customers regarding issues such as locked gates and missed services

    + Support drivers during reported emergencies and provide appropriate resources to assist with issues

    + Work with the customer service department on scheduling deliveries or services

    + Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed

    + Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information

    + Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly

    + Keep Operations Manager updated on issues and resolution of issues

    + Perform other duties as assigned

    **Qualifications**

    + Customer Service

    + Teamwork

    + Organization

    + Time Management

    + Communications

    + Decision Making and Problem Solving

    **Physical Requirements**

    + Sit while answering phones or reply to emails

    + Use hands and fingers to handle, control or feel objects tools or controls

    + Repeat the same movements when entering data

    + See details of objects that are less than a few feet away

    + Speak clearly so listeners can understand

    + Understand the speech of another person

    + Focus on one source of sound and ignore others

    + Hear sounds and recognize the difference between them

    + See differences between colors, shades and brightness

    **Benefits Summary**

    **All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:**

    + Holiday & Paid Time Off (pro-rated for Part-Time employees)

    + Medical/Pharmacy

    + Dental

    + Vision

    + Employer-Paid Short-Term Disability

    + Employer-Paid Long-Term Disability

    + Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

    + Voluntary Employee Life & Accidental Death and Dismemberment

    + Voluntary Spousal Life

    + Voluntary Dependent Life

    + Hospital Indemnity, Accident and Critical Illness

    + Commuter/Transit Account

    + Healthcare Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Health Savings Account

    + 401(k) with employer match

    + Employer-Paid Employee Assistance Program (EAP)

    + Employee Discounts

    **Salary Range**

    $15.50 – $25.50 / hour

    **Pay Transparency Statement**

    At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

    **EEO Statement**

    United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.


    Employment Type

    Full Time


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