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Senior Lead Product Manager - Card Customer Service
Wells Fargo     Chandler, AZ 85286
     

**About this role:**

Wells Fargo is seeking a Senior Lead Product Manager in Credit Cards Customer Service Product. The Card Services Product team is responsible for the development of strategy and implementation of Credit Card servicing capabilities and journeys/experiences, which enable customers to manage their credit cards. Learn more about the career areas and lines of business at wellsfargojobs.com .

**In this role, you will:**

+ Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs

+ Oversee overall product management and strategic focus for the most technical, complex and diverse products and services

+ Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide

+ Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management

+ Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines

+ Articulate product vision, define scope, prioritize backlog, create roadmaps, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships

+ Engage with leaders, stakeholders, subject matter experts, scrum masters, technology, designers and delivery team companywide

+ Serve as an adept advisor to leadership

+ Potentially manage or mentor other Product Owners

+ Oversees the delivery of the roadmap across 3-5 scrum teams

**Required Qualifications, US:**

+ 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Experience with product development in the card customer service arena

+ Leadership experience

+ Fluent with operating in a scaled agile environment, ideally managing product owners

+ Strong customer/stakeholder interaction ability to participate in customer research and engagements

+ Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

+ Excellent verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

+ Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization

+ Working knowledge of technical architectural flows, processes and design and passion to learn and understand latest technologies like cloud, machine learning, AI technologies.

+ A plus; working knowledge of the Card Services current platforms i.e. CSS, BCS, SSDE, SSDA, ABOA

**Job Expectations:**

+ Ability to travel up to 25% of the time

**Posting Location:**

+ 2200 Concord Pike - Wilmington, DE

+ 1525 W. W T Harris Blvd. - Charlotte, NC

+ 2600 S Price Rd. - Chandler, AZ

+ 7000 Vista Dr. - West Des Moines, IA

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Company:** WELLS FARGO BANK

**Req Number:** R-181417-1

**Updated:** Fri Jul 01 23:02:24 GMT 2022

**Location:** Chandler,Arizona

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Job Details


Employment Type

Full Time