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Senior Product Manager
American Express     Phoenix, AZ 85067


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

+ Work with customers, key stakeholders, and partners to define a product vision and roadmap

+ Understand and apply new trends and competitive best practices into product roadmap and requirements

+ Support development of appropriate tracking and reporting to determine product performance

+ Work closely with the design and technology teams to develop, test and deliver defined capabilities

+ Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

**About American Express Enterprise Cloud Platform (eCP):**

American Express Enterprise Cloud platform (eCP) provides comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. eCP offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. eCP enables Application developers to write modern scalable cloud native applications.

**Why American Express?**

There’s a difference between having a job and making a difference

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to tackle their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and teamwork, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to pursue a new career, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express

Don’t make a difference without it

Don’t live life without it

**Job Description:**

As a Sr. Product Manager for the American Express Cloud team (eCP) you will work on Cloud Platform and financial capabilities for the Cloud platform using cutting edge technologies to enable thousands of developers build applications that define the future of our digital life. This role primarily focuses on Cloud Platform financial operations and related infrastructure cost optimization spanning PaaS, IaaS, virtual networks, serverless computing, and microservices on private and public clouds.

You will play a key role in innovating new features and products that uniquely meet the needs of Cloud Platform – both Public and Private clouds. You will be actively involved with the product offerings through all stages of the product life cycle managing strategic infrastructure financial planning, feature selection and tactical activities on all known Public Clouds – AWS, Azure, Oracle and others. You are a self-starter, keen to learn and experiment with new technologies, work independently and as a team player, identify sales needs and address them as needed. This position reports into Director of Product Management - Enterprise Cloud Platform.

At the core of Product Management

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

+ Agile Practices

+ Emerging Public Cloud Technologies

+ Business Analysis and cost management

+ Adaptive Communication

+ Strategy Formulation

+ Business Case Development


+ Define roadmaps and product capabilities/features to optimize infrastructure financial management and resource cost reporting; enhance Customer experience to meet Customer needs that drives Cloud adoption for Amex applications.

+ Ownership of roadmap enforcing tagging strategy for cloud infrastructure including resource cost estimation and analyzing the components.

+ As the subject matter expert, help American Express developer community and Cloud Engineering teams with product-cost related questions and hands-on technical training.

+ Collaborate with the technology vendors, cloud partners to build innovative solutions to secure workloads in private and public cloud environments with financial optimization as a guiding principle.

+ Create product related awareness and marketing materials, and evangelize the products and product strategy on infrastructure tagging and financial reporting

+ Collaborate and liaise with Engineering, Operations, and Developer teams on a day to day basis to define and implement roadmaps.

+ Collaborate with partner teams (Information Security for example) to understand the tagging requirements and integrate into the roadmaps/sprints/releases.

+ Prepare and present executive level strategies, spotlights, and business cases of key capabilities.

+ Be a promoter of the Cloud platform to the American Express community and put continuous measures to increase Customer net promoter score

+ Establish cadence with frequency for customers to incorporate feedback into the product on a regular basis, enhancing NPI scores.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.


**Minimum Qualifications:**

+ 5 years of experience in Product Management, preferably infrastructure Cloud Computing with (PaaS, IaaS, etc.) in both Public and Private clouds

+ BS in Computer Science or equivalent experience, MBA a plus

+ Distill a complex set of requirements into defined deliverables

+ Explain complex concepts in a way that enables the team to understand what they are doing and why.

+ Ability to think strategically and execute tactically

+ Strong communicator with results-driven attitude

+ Experience with Agile methodology to drive software development and delivery

+ Competent in using data-driven processes/tools for decision making.

+ Deeper knowledge on public cloud infrastructure provision, cost optimization and governance, forecasting, and third-party license management

+ Excellent understanding of Public clouds and components such as Infrastructure, Virtualization, Containers, Network, Storage, Tagging tools, monitoring tools, Logging analytic tools, Monitoring (Splunk, etc.)

+ Excellent understanding of Continuous Integration and Continuous Delivery (CICD) tools and processes (Example: Jenkins, Ansible, etc)

+ Passionate about developer ecosystem and developer/SRE workflows

+ Required: Experience designing cost and financial requirements for PaaS and IaaS Hybrid/Private/Public Cloud

Please note, Salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible

* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

* Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

**Job:** Technology

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 22004253

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Job Details

Employment Type

Full Time