Sedgwick Flagstaff, AZ 86011
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IT Software Development Specialist – ServiceNow
IF YOU CARE, THERE’S A PLACE FOR YOU HERE
For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
**PRIMARY PURPOSE** **:** To develop, maintain, test and debug software to meet generally defined requirements within the ServiceNow platform; to formulate and define system scope and objectives through research and fact-finding for the purpose of developing or modifying applications and modules; to prepare detailed specification from which solutions will be written; and to design, code, test, debug, document and maintain the platform.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Becomes extremely familiar with several key modules of the ServiceNow platform that are being supported.
+ Analyzes user needs as required; assists in the design of specifications to meet end user needs.
+ Develops and modifies software to meet the specifications outlined in data processing requests.
+ Develops and maintains software to meet requirements of insurance carrier and regulatory groups.
+ Tests and debugs assigned projects; assists in testing projects for other members of the programming staff.
+ Prepares documentation on new or existing software.
+ Investigates call escalations from the support staff; makes the necessary corrections to data and/or software.
+ Assists in the professional growth of programmers.
+ Follows departmental pre-established standards and guidelines as they pertain to design and development.
+ Adheres to the goal of delivering and maintaining the highest quality of customer service to our clients.
+ Keeps abreast of ServiceNow updates, upgrades, and technology advances.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**Education & Licensing**
Bachelor's degree from an accredited college or university required. Information Systems or Computer Science major preferred.
+ Certified System Administrator (CSA) preferred
+ Certified Application Developer (CAD) a plus
+ Certified Implementation Specialist - ITSM (CIS) a plus
+ Experience with additional process areas outside of ITSM a plus
+ ITIL Foundation Certification preferred
Three (3) years of experience working in the software development lifecycle to include one (1) years specifically using ServiceNow to build or enhance technology solutions or equivalent combination of education and experience required.
+ 1+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
+ Experience in Orchestration, integrations, and custom application development a plus
+ Experience with Agile Methodology and working in a remote environment
+ Experience providing estimates for work efforts (stories, defects, documentation, etc.) and coaching resources to explain technical implementation
+ Ability to lead meetings, and conduct calls with stakeholders from all levels within the organization as a representative of the ServiceNow platform and team
**Skills & Knowledge**
+ Strong knowledge of software development and applications design
+ Excellent oral and written communication skills
+ PC literate, including Microsoft Office products
+ Excellent interpersonal skills
+ Strong organizational skills
+ Ingenuity and creativity
+ Logical approach to problem solving
+ Analytical capabilities
+ Ability to work under pressure
+ Attention to detail
+ Tenacity and patience
+ Understanding of business processes and constraints
+ Proven ability to work with a specific software development technology pertinent to the department's needs and goals
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental** : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical** : Computer keyboarding, travel as required
**Auditory/Visual** : Hearing, vision and talking
**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.