NAC CRM Business Analyst

Description:

**Position Title:**

NAC CRM Business Analyst

**Pay Rate:**

$91,500-$122,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

**Category/Shift:**

Salaried Full-Time

**Physical Location:**

The location of the position may be flexible with access to a major airport.

**The Job You Will Perform:**

The North American Container (NAC) Customer Relationship Management (CRM) Business Analyst will report directly to the NAC CRM Product Owner and will be responsible for supporting strategic and tactical operation of the CRM platform, related processes, and workflows, as well as working with the user community on an ongoing basis to improve and enhance the CRM tool. The analyst should have knowledge of CRM best practices that drive overall adoption and improve internal customer experience.

+ Assist in development of regular updates to NAC leadership on the strategic vision, project progress, user adoption and overall business results related to the CRM.

+ Support in the implementation of a major technology system and collaborate closely with cross-functional teams, to include but not limited to, sales, marketing, and IT, to ensure the CRM system meets the needs of the International Paper (IP) NAC organization and aligns with business objectives.

+ Responsible for supporting design review, implementation, managing, and optimizing the CRM system to strengthen customer engagement, streamline business processes, and enhance profitable revenue growth.

+ Collaborate with stakeholders to assist in defining CRM system goals, KPIs, and metrics for success.

+ Support CRM implementation, configuration, customization, and integration with other business systems.

+ Work closely with sales, marketing, and customer service teams to understand needs and challenges while identifying opportunities for CRM system improvements.

+ Collaborate with CRM end users to identify critical key functions that should be incorporated into the CRM tool.

+ Maintain and enhance CRM operational dashboards and on demand reporting tools to streamline and enhance business processes and improve user experience.

+ Implement and integrate product, application, or design enhancements on the CRM platform.

+ Work with appropriate internal and external stakeholders to maintain smooth operation and performance of the platform.

+ Coordinate and lead user acceptance tests with the business units and end users against business requirements.

+ Maintain key system metrics to analyze trends in usage / adoption and data integrity.

+ Participate in the product development lifecycle, collaborating with stakeholders to define technical requirements, ensuring alignment with business goals for current workstream.

+ Manage data integrity through data cleansing, data loads, and data de-duplication.

+ Monitor data quality and implement best practices for data migration and integration.

+ Assist with training development and delivery.

+ This position will require 20% - 40% travel.

**The Qualifications, Skills and Knowledge You Will Bring:**

+ Bachelor’s degree in IT, Software Engineering, Computer Science, Information Science or a related field or equivalent analytical work experience required.

+ Experience implementing a structured application development methodology, preferably in a manufacturing business.

+ 2+ years CRM operation and reporting experience, strong preference for Salesforce.com

+ 2+ years of business analytics experience, preferably in a B2B environment.

+ Knowledge of industry’s standard business practices, products, and services and CRM processes. Business Analyst, PMP, or other relevant industry designation is a plus.

+ Excellent Microsoft Office Suite skills required, advanced Excel skills a plus.

+ Experience with analytics tools preferred (i.e., Tableau and Power BI).

**The Benefits You Will Enjoy:**

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

**The Career You Will Build:**

Sales and Leadership training, promotional opportunities within a global company

**The Impact You Will Make:**

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

**The Culture You Will Experience:**

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

**The Company You Will Join:**

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.

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Location:

MEMPHIS, TN, US, 38197STATE WIDE, MO, US, #STATE WIDE, KY, US, #STATE WIDE, MI, US, #STATE WIDE, OR, US, #STATE WIDE, TN, US, #STATE WIDE, MA, US, #STATE WIDE, SC, US, #STATE WIDE, IL, US, #STATE WIDE, IA, US, #STATE WIDE, OK, US, #STATE WIDE, NH, US, #STATE WIDE, TX, US, #STATE WIDE, RI, US, #STATE WIDE, KS, US, #STATE WIDE, OH, US, #STATE WIDE, NE, US, #STATE WIDE, VA, US, #STATE WIDE, AZ, US, #STATE WIDE, NC, US, #STATE WIDE, ME, US, #STATE WIDE, LA, US, #STATEWIDE, VT, US, #STATE WIDE, MN, US, #STATE WIDE, SD, US, #STATE WIDE, NJ, US, #STATE WIDE, GA, US, #STATE WIDE, FL, US, #STATE WIDE, CT, US, #STATE WIDE, AL, US, #STATE WIDE, AR, US, #STATE WIDE, NV, US, #STATE WIDE, NY, US, #STATE WIDE, MS, US, #STATE WIDE, UT, US, #STATE WIDE, WI, US, #STATE WIDE, WA, US, #STATE WIDE, CA, US, #STATE WIDE, IN, US, #STATE WIDE, MD, US, #STATE WIDE, CO, US, #STATE WIDE, PA, US, #

Category: Information Technology

Date: Mar 28, 2024

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