At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals in a virtual environment. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools
Skills:

Attention to Detail
Client Solutions Advisory
Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Adaptability
Client Experience Branding
Customer Service Management
Issue Management
Problem Solving
Active Listening
Business Development
Consulting
Referral Identification
Research
Required Qualifications:

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays•
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections•
Is comfortable receiving ongoing performance feedback and coaching•
Is comfortable with ongoing change and learning new technology/processes•
Has at least an intermediate level of proficiency with computers•
Is self-motivated with excellent organizational skills•
Has strong decision-making and problem-solving skills
Desired Qualifications:

Experience in the banking/financial industry
Experience working in a call center•
Experience in telephone sales
Minimum Education Requirement: Null

Shift:

1st shift (United States of America)
Hours Per Week:

40