Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Revenue Cycle Customer Service Coordinator – Financial Assistance (FA) is responsible for review of all application requests, charity related reports and accounts related to financial assistance. The coordinator will be responsible for adhering to the policies and procedures to ensure we are in compliance with the rules and regulations set forth. This includes monitoring, documenting, assessing, and analyzing the information submitted and work the account accordingly. The FA Coordinator will: Addresses all inquiries that are received via email, MyChart, phone or chat along with any incoming correspondence related to financial assistance. Reviews and works all financial assistance reports. Performs analysis of data to identify areas of improvement. Assists leadership on special projects and initiatives. Complies to 501r federal regulations that address areas within the scope of the Customer Service department. Adheres to HonorHealth mission and values, as well as department policies while completing job duties. Reviews and completes in a timely manner all financial assistance correspondence received via a workqueue, email and or MyChart. Brings to management’s attention any financial assistance requests that they are unsure of how to proceed. Takes patient calls/replies to chats related to financial assistance inquiries. Works financial assistance related reports. Provide actionable data to various internal support groups as needed. Provides feedback to leadership. Perform other duties as assigned Qualifications Education High School Diploma or GED Required Experience 2 years Healthcare Collections and Customer Service Required