Bilingual Customer Service Representative

Phoenix, AZ ( 22.50 USD/hour) (Paid Training)

Highlights of the job:

· Industry: Customer Support

· Employment Type: Contract to Hire

· Schedule: Needs to be available between 7:30am- 8:00pm CST to receive an 8hour shift.

· Job Hours Some Saturday hours may be required.

· Job Schedule: Hybrid Work Schedule 3 days in office 2 days remote

· Job Schedule-First three months in office 40 hours a week then a hybrid 3/2 schedule can be worked out if worker is completely trained.

The CWB Representative role supports the CWB Chubb Workplace Benefits contact

center by servicing customers through inbound/outbound calls and emails. Ideal

candidates thrive in a fast-paced environment demonstrate attention to detail

excel in communication and possess strong problem-solving skills. The primary

goal is to deliver exceptional customer experiences. In addition, assisting

with functions that include but is not limited to:

Benefits of this role:

· Opportunity for growth

· Helpful and supportive leadership and executives

· Opportunity to work for one of the top Healthcare Organization in Phoenix, AZ

A Day in the Role:

· Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment.

· Assume ownership and timeliness in handling callers’ requests in an efficient accurate and professional manner.

· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments.

· Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries.

· Maintain performance and quality standards.

· Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.

Requirements:

· Excellent verbal and written communication skills

· Must have at least 3-5 years’ experience with health insurance

· Must have at least 1-2 years of experience with contact center

· Ability to handle high stress situations.

· Problem solver/ de-escalation handler

· Data Entry Experience

Next Steps:

TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $22.50 - $23.50

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 15, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.