Bilingual Customer Service Representative I

Phoenix, AZ ( 20.00 USD/hour) (Paid Training)

Highlights of the job:

· Industry: Customer Support

· Employment Type: Contract to Hire

· Schedule: Needs to be available between 7:00am- 8:00pm CST to receive an 8hour shift.

· Job Hours: Monday-Friday

· Job Schedule: Hybrid Work Schedule 3 days in office 2 days remote

· Training: 6 weeks - In- Office for the entire duration

Often the first

point of contact for customers the Loyalty Services Representative is

responsible for addressing customer service concerns inquiries and activities.

The Loyalty Services Representative is responsible for retention and selling

the value of Combined products and services. As a Loyalty Services

Representative he/she is responsible for creating a positive customer

experience through professionalism amicability and knowledge of Combined

products and systems. The primary goal is to deliver exceptional customer

experiences. In addition, assisting with functions that include but is not

limited to:

Benefits of this role:

· Opportunity for growth

· Helpful and supportive leadership and executives

· Opportunity to work for one of the top Healthcare Organization in Phoenix, AZ

A Day in the Role:

· Supporting policyholders with insurance product information

· Work with customers via inbound and outbound calls to assist those that wish to cancel their existing.

· Insurance coverage reviewing products benefits and/or solving service and Claims issues.

· Assist clients by matching our products with the needs to the client.

· Assist in the collection of current and past due premiums.

· Provide detailed information about policies statuses.

· Assist with basic technical troubleshooting for website/app related issues.

· Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work

and other KPIs.

Requirements:

· Excellent verbal and written communication skills

· Must have at least 1-2 years of experience with customer service

· Must have at least 1-2 years of experience with contact center (sales is a plus!)

· Ability to handle high stress situations.

· Problem solver/ de-escalation handler

· Data Entry Experience

Next Steps:

TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $20.00 - $21.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Dec 15, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.