Summary
Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers and coordination of customer IT Support Service Requests following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures.
Essential Duties and Responsibilities
Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to:
Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support.
Creates, monitors and updates ongoing engagements in PSA software including contracts, change requests and other modifications.
Helps to ensure materials and equipment associated with the projects and service requests are ready for deployment.
Coordinates the intake, resource assignment, monitoring, updating, and closing ad hoc customer support requests delivering excellent customer service.
Scheduling and confirmation of service technician assignment and understanding of the service request, customer contact, location, access, etc.
Serves as the [pomt of contact for the customer and ensures the customer is kept informed of the status of the service request.
Ensures all requirements of the service request have been met, customer satisfaction, and all required information is captured and submitted for invoicing
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values
Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supervisory Responsibilities
None.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience//Technical Requirements/Certifications
Equivalent combination accepted.
Education
Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred
Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook
Work Experience
Minimum 3 years’ professional work experience in a service industry requiring some form of planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)
Preferable with knowledge of project management practices and/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.)
Will consider applicants with 3+ years of relatable work experience
Certifications
None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficial
Other Skills and Attributes
Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations)
Ability to recognize project improvement areas and adapts well to an ever changing environment.
Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture
Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.
Exceptional organization skills; detail oriented with attention to accuracy.
Flexibility and willingness to embrace change in a high volume, fast paced environment.
Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed.
Maintains high integrity with strong ethics and business values.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).
Salary Compensation Range: $50,000-$60,000