Description

Bilingual candidates only

Interview Process: 1 interview with the hiring manager - WEBEX

Job Hours: 8:30am-7:00pm EST- timeframe. Monday-Friday

Job Schedule:5 days in office

TEMP TO PERM: Yes

JOB SUMMARY

Often the first point of contact for customers the Loyalty Services Specialist is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combined products and systems.

RESPONSIBILITIES

- Prior working knowledge of product information of Combined products and services.

- Provides routine information and support to Designated Customers such as Worksite Chubb Workplace Core Policyholders and other lines of business administered by Combined Insurance.

- Ability to sell the value and retain policyholders

- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues.

- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis.

- Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience.

- Collects documents and enters data from and into multiple applications.

- Provides instructions and set expectations for policyholders.

- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

- Exhibits and practices the Organizations Common Purposes and Shared Traits.

- Understands organizational objectives supports process improvements and provides feedback to leadership.

- Willingness to perform other duties as assigned.

- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

COMPETENCIES

- Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situation.

- Continuous Learning: Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth

- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

- Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course

- Results Orientation: Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving or failing to achieve desired results

- Values Orientation: Upholds and models Chubb values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company constantly acts and thinks One Chubb

SKILLS

- Prior working knowledge of product information of Combined products and services

- Provide a needs analysis assessment for what a policyholder may need

- Strong verbal and written skills

- Ability to partner with others to resolve issues resulting in service or claim related issues

- Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

- High School Required Bachelors Degree preferred

- 2-5 years at Combined with knowledge of claims processes

OUR BENEFITS

As a Chubb corporate employee you have access to one of the most comprehensive benefit plans in the business designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

- Health insurance

- Dental insurance

- Tuition reimbursement

- A company-match 401k plan

- Disability insurance

- Life insurance

- Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident health disability and life insurance products in North America. Headquartered in Chicago and celebrating 100 years in business we are committed to making the world of supplemental insurance easy to access and understand. The company has an A rating by the Better Business Bureau and an A Superior financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2022 over 1 billion revenue category marking combine's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange NYSE: CB and is a component of the SP 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 31000 people worldwide.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.