The Account Manager (AM) is responsible for solving critical business challenges and cultivating both new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship building with key decision-makers and influencers.

**Key Responsibilities**

**Business Development**

+ Understand the customer’s environment and open new doors with decision-makers and influencers.

+ Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.

+ Identify and solve critical business challenges through research and strategic questioning.

+ Focus on how customers buy, not just what they buy—prioritizing their needs over predefined solutions.

**Customer Engagement**

+ Communicate effectively and professionally.

+ Differentiate Ricoh’s value by showcasing how we accelerate digital transformation through storytelling.

+ Articulate the financial impact of customer buying decisions.

+ Develop and deliver compelling presentations both in person and virtually.

**Qualifications**

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of demonstrated business development experience.

+ Experience in IT and/or software services preferred.

+ Understanding of document workflow solutions and processes is a plus.

+ Foundational knowledge of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

**Knowledge, Skills, and Abilities**

+ Demonstrated success in using collaboration to build influence.

+ Solid understanding of the solution design process.

+ Brings thought leadership to customer engagements.

+ Outstanding verbal and written communication skills.

+ Proven ability to build and maintain professional relationships with stakeholders.

+ Keeps current with Ricoh’s offerings.

+ Ability to assess customer environments and develop strategies to expand core services.

+ Strong learning agility.

+ Skilled at navigating customer approval processes and building internal advocates.

**Working Conditions & Physical Demands**

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Work involves interpreting and applying complex information and data.

+ Minimal physical effort required; mostly sedentary with occasional walking, standing, bending, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.