About the Role:

Are you a people person who thrives in a fast-paced environment? Join our dynamic call center team as a Customer Service Representative and be the friendly voice that helps our customers navigate their healthcare needs.

You’ll handle inbound calls and occasional follow-ups, providing top-notch service while managing sensitive information with care and accuracy.

D What You’ll Be Doing:

+ Answering inbound calls related to prior authorizations, general inquiries, and confidential healthcare information

+ Delivering exceptional customer service with a strong attention to detail

+ Accurately entering and updating customer information across multiple systems

+ Managing 50–100 calls per day, depending on complexity

+ Using various tools and programs to track and document customer interactions

e What You Bring:

+ 1+ year of recent high-volume call center experience (within the last 2–3 years)

+ Strong customer service and communication skills

+ Ability to type 30+ words per minute

+ Solid computer skills and comfort navigating multiple systems

+ A stable work history (no “jumpy” resumes, please!)

s️ Bonus Skills:

+ Experience in the healthcare industry

+ Familiarity with call center software and telephone etiquette

c Assessments:

Candidates will complete the following short assessments:

+ Typing Test (One Space Version – 1 minute)

+ Call Center Telephone Skills Test

r Why Join Us?

+ Be part of a supportive, team-oriented environment

+ Gain valuable experience in the growing healthcare industry

+ Opportunities for growth and advancement

iReady to make a difference with every call? Apply now and bring your customer service skills to a team that values quality, accuracy, and compassion.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jun 16, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.