Honeywell Sensing Solutions designs and delivers advanced components that detect, digitize, and interpret real world conditions for better protection, accuracy, and operational effectiveness. We are a leading global supplier of standard and custom-engineered packaged products and switches, gas sensors, electronic sensors, and test & measurement sensors, which support industries including aerospace, transportation, healthcare and electrification.

We are looking for a **Product Support Engineer II** to be part of a global Technical Support team located in America, Europe and Asia. As an experienced Engineer, you will support customer inquiries, resolve technical issues and enhance product development, delivering an outstanding customer experience.

For more information about our business and the products that you will support, please visit: https://automation.honeywell.com/us/en/products/sensing-solutions

You will report directly to our Tech Supp Manager, and you’ll work Hybrid at one of our locations in **Houston TX, Atlanta GA, Fort Mill, or Richardson, TX .**

**Key responsibilities**

+ Conduct in-depth analysis of recurring technical issues and provide feedback to product development teams for continuous improvement.

+ Provide product training and guidance to customers, ensuring they have a clear understanding of the features and functionalities of the products.

+ Maintain a high level of customer satisfaction by delivering exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.

+ Assist in the development and maintenance of knowledge base articles, troubleshooting guides, and support documentation to enable self-service support for customers.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

**BENEFITS OF WORKING FOR HONEYWELL**

+ Medical, Vision, Dental, Mental Health Benefits

+ Paid Vacation

+ 401k Plan/Retirement Benefits (as per regional policy)

+ Career Growth Opportunities

+ Professional Development Program

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/

**ABOUT HONEYWELL**

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**YOU MUST HAVE**

+ Bachelor’s degree from an accredited institution in a technical discipline such as Mechanical, Electronics or Automation.

+ 3 years of experience in industrial, healthcare, electrification, or transportation sectors, with a focus on supporting mechanical or electrical products (design, deployment, or servicing).

+ 3 years relevant work experience in a customer-facing role providing technical support and product troubleshooting.

**WE VALUE**

+ Experience in product design and strong understanding of product development lifecycle.

+ Experience with data visualization tools such as Excel, PowerBI and/or Tableau.

+ Experience in CRM, ERP and/or PLM tools such as Salesforce, SAP or Teamcenter.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.