**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

This position will be responsible for managing the people, priorities, business solutions, and processes that support a specific Business Unit's Portfolio of IT work. In this case, it will support Mass Markets, but could be used in other orgs as well.

**Location and Schedule**

This is a Work From Home Position in the United States.

**The Main Responsibilities**

• People Manager: 5+ direct-reports responsible for carrying out daily tasks to drive successful intake, organization, approval, hand-off, and prioritization of BU-sponsored IT Capital requests.

• Oversee the priorities: collaborating with portfolio manager to ensure key BU leaders (VPs) are aligned on top-level priorities for all major IT Capital work requests.

• Supervise the Business Solution Manager role to ensure delivery of quality business solutions that align with business unit priorities, and effectively partner with IT Solution team to handoff for execution.

• Drive monthly updates to leaders, while evaluating new priorities for discussion and placement in an overall priority list. Govern priority updates to all working teams (BU and IT) to ensure readiness for IT execution and delivery.

• Coordinate with execution team leaders (Directors/Managers) on necessary changes to process that will drive progress.

• Deliver updates to all BU and IT impacted teams on a regular basis via virtual roadshows and electronic delivery methods.

**What We Look For in a Candidate**

**Minimum Qualifications:**

• Bachelor's degree in business management, process management, or a combination of education and experience.

• 6-8 years of experience with business program management with a proven track record of managing successful teams.

• 3 years of experience with business program management in the Lumen Mass Markets organization.

• 3 years of experience working in a cross-functional, multi-organizational, team environment - must be able to organize and lead cooperative efforts across organizational boundaries.

• Basic understanding of LEAN and continuous process improvement principles.

• Experience managing business priorities for an entire business unit, across multiple brands and leaders.

• Must possess a general understanding of Lumen/Mass Markets' end-to-end program lifecycle.

**Preferred Qualifications:**

• Lean/6-Sigma Green/Black Belt Certification.

• Master’s degree in Business Management or Process Management.

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

**What to Expect Next**

\#LI-EP2

Requisition #: 338687

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

07/05/2025