_We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Department Manager, Team Member Services (TMS) in our Ground Handling Department _._ The primary responsibility of the position is to utilize outstanding organizational skills to oversee the TMS and station training departments while providing quality, on-the-job career development to both new and current team members. Additionally, this position will plan, direct, supervise, and coordinate work activities of subordinates and staff in accordance with established policies and procedures. This Department Manager will also represent the company at Worker’s Compensation hearings and investigations. The successful candidate will have previous experience in a busy office environment with proven success as a team leader. This position will report to the Director, Customer Service.

**Essential Duties:**

+ Coach and provide career development to the staff

+ Correct non-compliant behavior and impose disciplinary action as required

+ Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

+ Plan, direct, supervise, and coordinate work activities of team members and other staff in accordance with established policies and procedures

+ Maintain daily/weekly/monthly reports relating to staffing, workman’s compensation, dependability, airport badge accountability, and mandatory training documentation

+ Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, and promotions

+ Understand, enforce, and explain company policies, benefits, and procedures

+ Compile and prepare reports and documents pertaining to personnel activities

+ Represent organization at worker’s compensation hearings and investigations

+ Oversee TMS activities, including work schedules, vacation schedules, payroll processing, and corrective action for dependability

**Job Qualifications and Competencies:**

+ Previous experience in a busy office environment

+ Proven success as a team leader with ability to preplan

+ Ability to work independently, set and meet own deadlines

+ Ability to coach and provide career development for the staff

+ Able to defuse conflicts among team members and administer corrective action as necessary

+ Extensive knowledge of Microsoft Office Suite

+ Prior experience with internal controls processes for accountable items

+ Flexible schedule

+ Motivation to succeed

**Preferred Qualifications:**

+ Previous management experience in an airport hub environment

+ Bachelor’s degree in business management or another related field

+ Familiarity with Roster Apps

+ Knowledge of Worker’s Compensation Guidelines and Processes

**Work Environment:**

+ Standard office environment, use of telephones, computers, and other office equipment

+ Available to work all shifts including nights, weekends, and holidays

**Physical Requirements:**

+ Frequent lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

_Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

**Starting Rate:**

$71,000.00/Annual Salary - 88,000.00/Annual Salary (Based on locale and experience)

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _​_

_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._

Job Application Deadline:

July 29, 2025

**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com