Description

We are looking for a Patient Care Coordinator to join our client's team in Chandler, Arizona, on a contract basis. In this role, you will play a key part in delivering exceptional customer service while managing patient registration processes. This position involves ensuring accuracy in patient information, verifying insurance eligibility, and addressing financial responsibilities to support a positive patient experience.

This role is Friday, Saturday, and Sunday with working hours from 6:00 AM to 6:30 PM

Responsibilities:

• Facilitate smooth patient registration by accurately collecting and entering demographic data.

• Verify insurance coverage and eligibility to ensure appropriate reimbursement for services.

• Assess and communicate patient financial responsibilities, including determining liabilities and collecting payments.

• Provide guidance to patients regarding hospital policies, financial obligations, and their rights and responsibilities.

• Refer patients to financial counseling or registration specialists for further assistance when necessary.

• Address patient inquiries and concerns to maintain a high level of customer satisfaction.

• Follow organizational policies and procedures for managing patient financial liabilities.

• Serve as a key resource to patients and families by explaining registration processes and financial options.

• Collaborate with other departments to ensure seamless patient onboarding and registration.

• Maintain accurate records and documentation to support compliance and operational efficiency.

Requirements

HS diploma or GED

• Proven experience in customer service-focused roles, preferably within healthcare or patient registration.

• Strong knowledge of insurance policies, benefits, and eligibility processes.

• Familiarity with hospital procedures and patient registration systems.

• Ability to communicate effectively with patients and families, addressing concerns and providing clear information.

• Detail-oriented with excellent organizational skills to ensure accuracy in data collection and documentation.

• Proficiency in handling financial counseling and determining patient liabilities.

• Knowledge of patient rights and responsibilities, including TRICARE and NIS policies.

• Ability to work collaboratively with teams while maintaining professionalism in high-pressure situations.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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